Six Sigma is a disciplined, data-driven approach and methodology for virtually eliminating defects from any process, from manufacturing to transactional and product to service. This helps improve the customer experience while simultaneously lowering operational costs. In order to meet Six Sigma standards, a given process must have fewer than 3.4 defects per million opportunities. Varsity Tutors can help you find an experienced Six Sigma tutor to help you reach it.
The idea behind Six Sigma is relatively easy to understand, so the secret is learning how to apply it in real world scenarios. Six Sigma Master Black Belts (the highest rank) stress two methodologies to implement Six Sigma. The first is DMAIC, or Define, Measure, Analyze, Improve, Control. This is a checklist that you can use to bring an existing product or process up to Six Sigma standards.