About Me

I have been involved with IT my entire career. First I was a software developer and software development manager for about 20 years. Then I became the Executive Director of IT at Aveda Corporation for 12 years where I oversaw all aspects of IT at Aveda including IT security and operations. I first became involved in ITIL certification and implementation with V2 in the year 2001. I became a V2 Service Manager and V3 Expert. In 2007 I started my ITIL consulting and certification instruction phase which has lasted to this day with V4. Over this time I also acquired certifications and have taught and consulted in COBIT 5, TOGAF 9.2, CISSP, CISM and Value Stream Mapping. I was fortunate to work in my software development manager years on the beginnings of Agile with a time box approach and a manufacturing company that used lean value stream mapping extensively in both manufacturing and back office applications. This has helped give me a real life experience with the LEAN, KANBAN and AGILE continual improvement approaches the ITIL 4 has adopted in their principles and in depth adoption in the exciting new V4 framework. Over the last ten years I have been a fulltime instructor and part-time consultant in the certifications I listed above. I also taught at the university level while consulting in IT for two years in Washington D.C. at Catholic University of America in their business undergraduate program teaching ITIL and database management. Over the last eight years I have been delivering certification courses in onsite workshops, hybrid courses and online formats. Over the last year had the pleasure to teach ITIL and CISSP courses with LeaderQuest and now ACI Learning. Why I teach The opportunity to teach brings many things together in myself as an experienced IT professional over these many years. In my personality there is a deep desire to learn and ask questions to understand and put together a holistic picture of things. Ove the years IT has been an opportunity for me to pursue a lifetime of learning. IT has challenged my growth as both a technician and a person working in and leading teams. IT is very people oriented. I believe that the frameworks in IT have some of the greatest insights into the nature of work and management in the whole world of knowledge on those subjects. We in IT have been challenged to bring this knowledge together to thrive is this complex environment: both personally and technically in digitally based organizations. I teach to contribute to those who want to take this challenge of making work in a digital world more human friendly, effective and efficient simultaneously. The students are the future of the world in this context and we need to thrive as a society of work to be a society maximizing the potential and happiness of our society. Come take the challenge with me!

Education & Certifications

Tutoring Subjects