Westfield High – 911 Dispatch

Mar 2026 · 2nd Semester

911 Dispatch is designed to develop entry-level skills needed in a telecommunication environment for rescue, fire, and police. The course provides the beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. Upon completion, the student will be able to: summarize issues involving the telecommunicator's role and responsibilities as a member of health and public safety environment; summarize issues involving available resources to a telecommunicator; the importance of maintaining confidentiality, liability and legal issues involving emergency telecommunicators and their agencies; summarize the process of stress management for inside and outside a communications department/center.