Communication and Media Arts High School – Community Health Services
Mar 2026 · 2nd Semester
This course introduces students to the concept of service as a critical component of a hospitality or tourism business. It combines current theory and practice with observations of customer service in action, role-play, and critical analysis of models. Topics include trends, the psychology of interactions between customers and providers, the phases of customer service, common mistakes, internal customer service, management, and customer feedback. Students begin to appreciate how the quality of customer service has wide-ranging implications for all professional endeavors. GRADUATION TRACK: HS Diploma GRADUATION REQUIREMENT: Elective GRADUATION CREDIT: 0.5 COURSE LENGTH Semester
Grades: 11–12
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