Centennial High School – Collision Repair: Damage Analysis, Estimating, and Customer Service

Mar 2026 · 2nd Semester

Collision Repair: Damage Analysis, Estimating, and Customer Service is the capstone course in the Collision Repair program of study. It is intended to prepare students for careers in the automotive repair industry. Upon completion of this course, a student proficient in Damage Analysis, Estimating, and Customer Service will be able to assess collision damage, estimate repair costs, and work with vehicle owners in a professional setting. Utilizing problem-solving strategies and resources developed in this course, including original equipment manufacturer (OEM) manuals, electronic data, and photo analysis of damaged vehicles, students will be prepared to generate work orders in a variety of collision damage situations. Standards in this course are aligned with Tennessee Common Core State Standards for English Language Arts & Literacy in Technical Subjects and to the National Automotive Technicians Education Foundation (NATEF) standards, a national framework of industry-benchmarked standards. \* Students completing the Collision Repair program of study will be eligible to take the examination for Automotive Student Excellence (ASE) Student Certification in Collision. Some tasks are assigned a "High Priority (HP)" designation. Accredited programs must include at least $9 5 %$ of the HP-I (Individual) tasks and $90 %$ of the HP-G (Group) tasks in the curriculum.