Phlebotomy ASCP

American Society for Clinical Pathology phlebotomy certification.

Practical Applications

Patient Communication and Comfort

Making Patients Feel at Ease

Great communication can turn a stressful blood draw into a positive experience for the patient.

Communication Tips

  • Greet patients warmly and introduce yourself.
  • Explain the procedure in simple terms.
  • Address fears or concerns with empathy.

Comfort Measures

  • Use distraction techniques, like conversation or breathing exercises.
  • Ensure the patient is seated or lying down comfortably.
  • Provide aftercare instructions and reassurance.

Why It Matters

Patients who feel respected and understood are more likely to cooperate, making the procedure smoother and safer.

Examples

  • Reassuring a nervous teenager before drawing blood.

  • Talking with a patient about their favorite TV show during the procedure.

Patient Communication and Comfort - Phlebotomy ASCP Content | Practice Hub