Nouns and Verbs in Two-Blank Texts - GRE Verbal

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Question

Choose the word or set of words that best completes the following sentence.

Despite the embarrassing                             , the manager was able to                            the annoyed customer by giving him an extra discount.

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Answer

The clues are "embarrassing" and "by giving him an extra discount." Only "imbroglio" (a difficult or embarrassing situation) and "appease" (to calm) fit the blanks.

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