ADULT ESL/ELL HIGH BEGINNER • PRESENTATIONAL COMMUNICATION (SPEAKING & WRITING)

Describing Problems & Solutions — I can describe a problem I had and explain what I did to solve it using simple sentences.

Learn to tell short stories about everyday problems and explain how you solved them in clear English.

Why We Talk About Problems & Solutions

In everyday life, we often need to tell other people about problems we experience and how we fix them. This is one of the most common communication tasks in any language. Whether you are talking to a friend, a coworker, a landlord, or a teacher, you need to explain what went wrong and what you did about it. In English language teaching, this skill has been recognized as essential for decades.

1970s
Communicative Language Teaching Begins
Language teachers begin focusing on real-life communication instead of only grammar rules. Describing problems becomes an important classroom activity.
1990s
Task-Based Learning Grows
Teachers use real tasks—like calling a repair service or writing a complaint email—to help students practice problem-solution language in context.
2000s
ACTFL & Can-Do Statements
The American Council on the Teaching of Foreign Languages (ACTFL) creates Can-Do statements that list specific things language learners should be able to do, including describing personal experiences and solutions.
2020s
Digital Communication
People now describe problems in emails, text messages, and online forms every day. This makes problem-solution language even more important for daily life in English.

The central question this lesson addresses is: How can I clearly describe a problem I had and tell someone what I did to solve it, using simple English sentences? By the end of this lesson, you will have the vocabulary, sentence patterns, and confidence to do exactly that.

Core Principles of Problem-Solution Language

When you describe a problem and a solution in English, your message usually follows a clear structure. Think of it as telling a very short story with a beginning, a middle, and an end. The beginning sets the scene, the middle describes the problem, and the end explains the solution. Understanding these core principles will help you organize your ideas before you speak or write.

1

Set the Scene

Tell when and where the problem happened. Example: "Last week, I was at the grocery store."
2

Describe the Problem

Use clear, simple sentences to say what went wrong. Example: "I couldn't find my wallet." or "My car didn't start."
3

Explain the Solution

Tell the listener or reader what you did to fix the problem. Example: "So I called my friend, and she brought me some money."
4

Share the Result

End by saying what happened after you solved the problem. Example: "Everything was fine after that." or "I was late, but I got to work."
KEY TAKEAWAY
Think of describing a problem and solution like giving directions on a map. First, you say where you are (the scene). Then you point to the roadblock (the problem). Next, you show the detour you took (the solution). Finally, you show that you arrived at your destination (the result). Just like following a map, your listener needs each step in order to understand the full story.

The Problem-Solution Story Map

The diagram below shows the four-step flow of a problem-solution story. Each colored box represents one part of your message. When you speak or write, try to include all four boxes in order. Notice how arrows connect each step to the next, showing your listener how the story moves forward.

This diagram shows the four-step flow: Set the SceneDescribe the ProblemExplain the SolutionShare the Result. Notice the connecting words at the bottom that help you move from one step to the next.

As you can see in the diagram, each step builds on the one before it. The connecting words at the bottom—such as "first," "but," "so," and "finally"—are like bridges between the steps. They help your listener follow the order of events. Even very simple sentences become a clear story when you use this structure.

Sentence Patterns for Problems & Solutions

Instead of mathematical formulas, this lesson uses sentence patterns—templates you can fill in with your own words. These patterns are your tools for building correct English sentences about problems and solutions. Once you learn a pattern, you can use it again and again with different vocabulary.

Patterns for Describing Problems

PROBLEM PATTERN 1
Subject + couldn't / didn't + verb.
Use couldn't for ability problems ("I couldn't open the door") and didn't for actions that failed ("My phone didn't work").
PROBLEM PATTERN 2
There was / There were + a problem with + noun.
Use there was for one problem ("There was a problem with my order") and there were for multiple problems ("There were problems with the schedule").

Patterns for Explaining Solutions

SOLUTION PATTERN 1
So + I + past tense verb + object.
The word "so" shows cause and effect: the problem caused you to take action. Example: "So I called a mechanic."
SOLUTION PATTERN 2
I decided to + base verb + rest of sentence.
Use "decided to" when you want to emphasize your choice. Always follow "decided to" with the base form of the verb (no -ed, no -ing). Example: "I decided to take the bus instead."
💡 GRAMMAR TIP
When telling a story about a past problem, most of your verbs should be in the simple past tense. Regular verbs add -ed (called → called, fixed → fixed). Irregular verbs change form (go → went, have → had, break → broke). Keep a list of common irregular past tense verbs handy!

Key Vocabulary for Problems & Solutions

Having the right vocabulary makes it much easier to describe problems and solutions. The diagram below organizes useful words and phrases into two categories: problem words (things that go wrong) and solution words (actions you take to fix things). Study these words and try to use them in your own sentences.

The left column shows common problem vocabulary and the right column shows common solution vocabulary. Each column includes example sentences at the bottom.
Common problem-solution pairs with example sentences
Problem PhraseMatching Solution PhraseExample
My car broke down.I called a mechanic."My car broke down, so I called a mechanic."
I lost my keys.I looked everywhere."I lost my keys, but I looked everywhere and found them."
I forgot my password.I clicked 'Forgot Password.'"I forgot my password, so I clicked 'Forgot Password' and reset it."
I ran out of milk.I went to the store."I ran out of milk, so I went to the store to buy more."

Worked Example: Building a Problem-Solution Story

Let's build a complete problem-solution story together, step by step. Imagine you want to tell your classmate about something that happened to you last week. Follow each step and notice how the final story comes together naturally.

Telling a Classmate About a Problem
1
Step 1 — Set the SceneFirst, think about when and where this happened. Use a time word and a place. Time words include: last week, yesterday, on Monday, last month. Place words include: at home, at school, at work, on the bus.
"Last Monday, I was at school."
2
Step 2 — Describe the ProblemNow say what went wrong. Use one of the problem patterns: Subject + couldn't / didn't + verb, or There was a problem with + noun. Keep it simple—one or two sentences.
"I had a test, but I forgot my calculator. I couldn't do the math problems without it."
3
Step 3 — Explain the SolutionTell what you did to fix the problem. Start with a connecting word like "so" or "then." Use a solution pattern: So + I + past tense verb, or I decided to + base verb.
"So I asked my classmate, and she lent me her calculator."
4
Step 4 — Share the ResultEnd by telling how things turned out. Use result phrases like: "Everything was fine," "It worked out," "I was able to..." or "After that, I..."
"I was able to finish my test. I got a good grade!"
5
Step 5 — Put It All TogetherRead the complete story from start to finish. Check that each sentence connects to the next one logically.
"Last Monday, I was at school. I had a test, but I forgot my calculator. I couldn't do the math problems without it. So I asked my classmate, and she lent me her calculator. I was able to finish my test. I got a good grade!"
🎤 SPEAKING TIP
When you speak this story out loud, pause briefly between each step. This gives your listener time to follow along. You don't need to speak fast—clear and organized is better than fast and confusing!

Strengths & Limitations of Simple vs. Complex Sentences

As a high beginner, your goal is to communicate clearly using simple sentences. But you may wonder: should I try to use longer, more complex sentences? The table below compares these two approaches so you can see when each one is helpful and where challenges may arise.

Comparing simple and complex sentence approaches
FeatureSimple SentencesComplex Sentences
ClarityVery clear; easy for listeners to understandCan be clear, but risk of confusion if grammar is wrong
Grammar errorsFewer errors because the structure is shortMore chances for errors with conjunctions and clauses
Natural soundCan sound choppy if every sentence is very shortSounds more natural and fluent
Best forTelling the main facts; making sure people understand youAdding details, reasons, and emotions
Example"My bus was late. So I walked to work.""Because my bus was late, I decided to walk to work instead."
KEY TAKEAWAY
Think of sentence complexity like cooking. A beginning cook should master simple recipes first—scrambled eggs, toast, a salad. Once those are easy, you can try more complicated dishes. In the same way, master simple sentences first, and then gradually add complexity. A clear simple sentence is always better than a confusing complex one. Your listener cares about your message, not how long your sentences are.

From Simple Stories to Longer Narratives

The four-step problem-solution structure you learned in this lesson is your foundation. As your English improves, you will build on this foundation to tell longer, more detailed stories. The table below shows how your current skills connect to more advanced communication.

How high beginner skills connect to intermediate skills
Skill AreaWhat You Can Do Now (High Beginner)What Comes Next (Intermediate)
Story length4–6 simple sentences8–12 sentences with more details
Time expressions"Last week," "yesterday," "on Monday""While I was...," "After I had...," "By the time..."
Verb tensesSimple past (went, called, fixed)Past continuous, past perfect (was going, had already called)
Connecting wordsso, but, and, then, first, finallybecause, although, even though, as a result, consequently
Feelings & opinions"I was happy." "I was worried.""I felt relieved because..." "I was frustrated that..."

The important thing is that every skill in the "Intermediate" column grows directly from the skills you are learning now. By practicing the four-step structure and the simple past tense today, you are building the habits that will make intermediate-level storytelling feel natural later.

Practice Problems

Now it's your turn to practice. Try each problem below. Write your answer first, then check the sample answer. Remember: there is no single "correct" answer—your answer is good if it follows the four-step structure and uses simple past tense.

PROBLEM 1CONCEPTUAL
Put these four parts of a problem-solution story in the correct order: (A) So I borrowed my roommate's laptop. (B) Last night, I was at home. (C) I finished my essay on time. (D) My computer stopped working.
PROBLEM 2BASIC CALCULATION
Complete this problem-solution story by filling in the blank with a solution sentence: "Yesterday, I was at the supermarket. I forgot my shopping list at home. ____________. I remembered most of the things I needed." Use the pattern: So + I + past tense verb.
PROBLEM 3INTERMEDIATE
Write a complete 4–6 sentence problem-solution story about this situation: You were going to work, but you missed the bus. Use all four steps (scene, problem, solution, result) and at least two connecting words (so, but, then, first, finally, and).
PROBLEM 4APPLIED
Imagine you need to send an email to your landlord explaining a problem in your apartment. The kitchen sink is leaking water. Write the email using 5–7 sentences. Include a greeting, the problem, what you already tried to do, and a request for help. Use simple past tense and problem-solution vocabulary from this lesson.
PROBLEM 5CRITICAL THINKING
Read this problem-solution story and identify what is missing or could be improved: "I was late. I took a taxi. I got to work." Rewrite the story to make it clearer and more complete. Explain what changes you made and why they improve the story.

Lesson Summary

In this lesson, you learned how to describe a problem you had and explain what you did to solve it. The key to clear communication is following the four-step structure: set the scene (when and where), describe the problem (what went wrong), explain the solution (what you did), and share the result (how it ended). You practiced using simple past tense verbs, problem vocabulary (broke, lost, forgot, missed, didn't work), and solution vocabulary (fixed, called, asked for help, decided to).

You also learned important sentence patterns such as "Subject + couldn't / didn't + verb" for problems and "So + I + past tense verb" for solutions. Remember to use connecting words like "so," "but," "then," and "finally" to link your ideas together. Start with simple sentences that are clear and correct—you can add complexity as your English grows. Practice by telling short problem-solution stories about your daily life, and you will gain confidence quickly.

Varsity Tutors • Adult ESL/ELL High Beginner • Describing Problems & Solutions