Clarification & Repair Phrases — I can use common phrases...

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Key Phrases: What to Say When You Don't Understand

Sometimes in English, you hear a word you don't know. Sometimes someone speaks too fast. Sometimes you miss part of a sentence. This happens to everyone—even native English speakers! The good news is that there are simple phrases you can use to ask for help. These phrases keep the conversation going so you can get the information you need.

Here are the four most useful things you can ask when you don't understand:

Ask for the meaning of a word

You heard the word, but you don't know what it means. Say: "What does 'deadline' mean?"

Ask someone to repeat

You didn't catch the words. Say: "Can you repeat that?" or "Could you say that again, please?"

Ask someone to speak slowly

The person is speaking too fast. Say: "Can you speak more slowly, please?"

Check that you understood correctly

You think you understand, but you want to make sure. Say: "Do you mean ___?" or "So you're saying ___?"

Say thank you and confirm

After you understand, tell the person. Say: "OK, I understand now. Thank you!" This tells the other person that you can continue talking.

✦ KEY TAKEAWAY

Asking for help is not a mistake. It is a smart thing to do! When you use these phrases, you stay in the conversation and keep learning. Think of them as your conversation tools—always ready to help you when you need them.

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How It Works: A Simple Step-by-Step

When you don't understand something, follow these simple steps. Both you and the other person work together to fix the problem. This is normal in every conversation!

Step 1

Someone says something

Example: "The deadline is Friday."

Step 2

You don't understand a word

You hear the word "deadline" but you don't know what it means.

Step 3

You ask for help

You say: "Sorry, what does 'deadline' mean?"

Step 4

The other person explains

They say: "It means the last day to finish something."

Step 5

You say you understand

You say: "OK, I understand. Thank you!" Now you can continue talking.

This is a team effort. You ask for help, and the other person helps you. Then you both continue the conversation. It is not an interruption—it is how good communication works!

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Visual Explanation: The Repair Cycle

The diagram below shows what happens step by step when you ask for help in a conversation. Look at how the conversation moves from the problem all the way to understanding!

The conversation has a problem at Step 2. You ask for help at Step 3, the other person gives an explanation at Step 4, you say you understand at Step 5, and then you continue talking at Step 6.

Both people work together to fix the problem. Your job is to ask a clear question. The other person's job is to explain or repeat. When you say "I understand," you both know you can keep talking. This is a normal, helpful part of every conversation.

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Four Types of Clarification Phrases

There are four main reasons you might not understand. Each reason has its own phrases. Match the right phrase to the right problem!

Type 1: Ask for Repetition

Use this when you didn't hear the words clearly—maybe the person spoke too quietly or there was noise. Try: "Can you repeat that?" or "Could you say that again, please?" or "Sorry, I didn't catch that." The very short "What?" or "Huh?" is okay with close friends, but it can sound rude in class, at work, or with people you don't know well. Use the longer phrases in those situations.

Type 2: Ask for the Meaning of a Word

Use this when you heard a word clearly but you don't know what it means. The best phrase is: "What does ___ mean?" Put the word in the blank. For example: "What does 'deadline' mean?" You can also say "I don't understand the word ___." This is a great way to learn new words while you are speaking!

Type 3: Check That You Understood

Use this when you think you understood, but you want to make sure. Say what you think the person means and ask if you are right. Try: "Do you mean ___?" or "So you're saying ___?" or "You mean ___, right?" The other person will say "yes" if you are right, or explain more if you are not.

Type 4: Ask Someone to Speak More Slowly

Use this when the person is speaking too fast for you to follow. Say: "Can you speak more slowly, please?" You can also say "Can you spell that for me?" when you hear a word but can't understand how it sounds. These phrases are very helpful at school, at the doctor's office, or at work.

Each box shows a different type of phrase. Pick the type that matches your problem. Ask about repetition when you didn't hear, and ask about meaning when you heard the word but don't know what it means.

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Formality & Register: Choosing the Right Phrase

In English, some phrases are more polite than others. You use different phrases with different people. For example, the way you talk to a friend is different from the way you talk to a teacher or a doctor. The table below shows three levels: casual (with friends), neutral (for most situations), and formal (for a job interview, a doctor, or a teacher).

Clarification phrases organized by type and formality level

Type	Casual (friends)	Neutral (most situations)	Formal (teacher, doctor, interview)
Repetition	What? / Huh?	Can you repeat that?	I'm sorry, could you repeat that, please?
Meaning	What's that mean?	What does ___ mean?	Could you explain what ___ means?
Confirmation	You mean ___?	Do you mean ___?	If I understand correctly, you're saying ___?
Slower speech	Slow down!	Can you speak more slowly?	Would you mind speaking a bit more slowly, please?
Spelling	How do you spell that?	Can you spell that for me?	Would you mind spelling that, please?

💡 Tip: Start Neutral

When you are not sure which phrase to use, choose a neutral phrase. Neutral phrases are polite enough for school, work, and meeting new people. They are also natural enough for everyday conversation. Start with neutral phrases and practice the others later!

Formality Spectrum for Clarification Phrases

Very Casual

Casual

Neutral

Polite Formal

Very Formal

"Huh?"

"Can you repeat that?"

"What does ___ mean?"

"Could you explain, please?"

"I beg your pardon?"

Friends / FamilyFormal / Professional

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Worked Example: Navigating a Real Conversation

Let's look at a full conversation. A beginner English learner is at a university office. Watch how the learner uses different phrases to understand what the office worker is saying.

Scenario: Asking About Course Registration at a University Office

Step 1 — The Office Worker SpeaksThe office assistant says: "You need to submit the prerequisite waiver form before the enrollment deadline." The learner hears the sentence but does not know two words: prerequisite and waiver.

Step 2 — Ask to Speak SlowlyThe learner first asks the person to speak more slowly: "I'm sorry, can you speak more slowly, please?" This is a polite, neutral phrase. It asks the assistant to slow down before the learner asks about specific words.

Type used: Ask to Speak Slowly

Step 3 — Ask About the First WordThe assistant speaks again, more slowly. Now the learner can hear the words, but still doesn't know what 'prerequisite' means. The learner asks: "Sorry, what does 'prerequisite' mean?" The assistant explains: "A prerequisite is a class you must take before you can take another class."

Type used: Ask for Meaning

Step 4 — Ask About the Second WordThe learner asks about the second unknown word: "Thank you. And what does 'waiver' mean?" The assistant responds: "A waiver is a form that says you don't need the prerequisite—you can skip it."

Type used: Ask for Meaning

Step 5 — Check UnderstandingNow the learner checks their understanding: "So you're saying I need to fill out a form that says I don't need to take the first class?" The assistant confirms: "Exactly, and you need to do it before the deadline—before the last day to register." The learner responds: "OK, I understand. Thank you very much!"

Type used: Check Understanding → Conversation complete ✓

✦ KEY TAKEAWAY

The learner used three different types of phrases in one conversation. This is normal! In real conversations, you may need to ask more than one question. The important thing is that the learner stayed in the conversation and left with the right information, two new words, and more confidence.

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Strengths, Pitfalls, & Cultural Considerations

These phrases are very helpful, but it is good to know when to use them and when to be careful. The table below shows what is good about these phrases and what problems can happen.

Strengths and things to watch out for when using clarification phrases

Strengths	Things to Watch Out For
Keep you in the conversation instead of pretending to understand and losing even more information.	Overusing "What?" or "Huh?" without naming the word you don't understand can be confusing and slow things down.
Help you learn new words by asking about them when you hear them.	In some cultures, asking for clarification may feel uncomfortable. But in English-speaking places, it is normal and polite.
Show the other person that you are listening and trying to understand—this often makes them more patient and helpful.	Asking many questions at once in a busy group conversation can be hard. Try to ask one question at a time.
Give you confidence because you know what to say when you don't understand.	Try to also practice listening every day so you need these phrases less and less over time.

🌍 CULTURAL NOTE

In some countries, people feel uncomfortable saying "I don't understand." In English-speaking schools and workplaces, however, asking for clarification is normal and shows good effort. Teachers, doctors, and coworkers are usually happy to help. Asking questions shows that you want to understand—that is a good thing!

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As Your English Gets Better

The phrases you are learning now are the first step. As your English improves, you will learn longer and more detailed ways to ask the same questions. The table below shows how the same ideas look at beginner, intermediate, and advanced levels.

How clarification phrases grow with your English level

Type	Beginner (A1–A2)	Intermediate (B1–B2)	Advanced (C1–C2)
Asking what a word means	"What does ___ mean?"	"I'm not sure I follow—could you explain what you mean by ___?"	"I'd like to unpack that term a bit—are you using ___ in the technical sense, or more colloquially?"
Checking understanding	"Do you mean ___?"	"So, if I'm understanding correctly, you're suggesting that ___?"	"Let me paraphrase to make sure we're aligned: your position is that ___, correct?"
Saying you don't understand	"I don't understand."	"I'm afraid I've lost the thread—could you go back to the point about ___?"	"That's a complex point. Could you walk me through the reasoning step by step?"

You can see that the question is always the same—you always want to understand better. What changes is how you say it. Right now, short and clear phrases are best. As you practice more English, you will add longer and more detailed phrases. Every phrase you learn now is a strong first step.

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Practice Problems

PROBLEM 1 — CONCEPTUAL

Your classmate says: "The assignment is due on Wednesday." You understood the sentence, but you are not sure if "Wednesday" means this Wednesday or next Wednesday. Which type of phrase should you use—ask for repetition, ask for meaning, or check your understanding? Write the phrase you would say.

PROBLEM 2 — BASIC CALCULATION

Your teacher says: "Please submit your portfolio by the end of the semester." You do not know what the word "portfolio" means. Write a complete, polite sentence to ask about this word.

PROBLEM 3 — INTERMEDIATE

You are at a doctor's office. The receptionist speaks very quickly and says something about your insurance card. You did not catch any of the words because of the speed. You want to (a) ask the receptionist to slow down, and then (b) ask them to repeat what they said. Write both phrases in complete sentences using formal or neutral register.

PROBLEM 4 — APPLIED

Read this conversation between a customer (C) and a bank teller (T). Identify the TWO places where the customer should use a clarification phrase, and write appropriate phrases for each. T: "You'll need to provide two forms of ID and proof of residency to open the account." C: (nods but doesn't know what 'residency' means) T: "The annual percentage yield on this account is 4.5%, and there's a minimum balance requirement." C: (doesn't understand 'annual percentage yield' and didn't hear 'minimum balance requirement' clearly because a phone was ringing)

PROBLEM 5 — CRITICAL THINKING

Imagine you are a beginner English learner attending a university lecture for the first time. The professor speaks continuously for 50 minutes and uses many words you don't know. You feel uncomfortable interrupting because 200 students are in the room. Propose a strategy that uses clarification and repair principles from this lesson but adapts them to the large-lecture context. Consider: When and how could you seek clarification without interrupting the lecture? What written or digital alternatives could substitute for oral repair phrases?

SUMMARY

Lesson Summary

This lesson taught you clarification and repair phrases—simple phrases that help you stay in a conversation when you don't understand something. You learned four types of phrases: ask for repetition, ask for the meaning of a word, check your understanding, and ask someone to speak slowly. You also saw how these phrases work step by step in a real conversation, shown in the repair cycle diagram.

You learned that some phrases are casual (for friends), some are neutral (for most situations), and some are formal (for teachers, doctors, and job interviews). The worked example showed a real conversation where a student used three different phrases to understand a university office worker. Remember: these phrases are not a sign of weakness—they are a sign of a smart, active learner who wants to understand and keep learning in every conversation.