Crisis Intervention And De-Escalation Practice Test

A 45-year-old client in a primary care clinic becomes tearful and panicky after receiving news that a close friend died unexpectedly. The client is trembling, having difficulty speaking, and repeatedly saying, "This can't be real"; psychosocial history includes prior grief after a parent's death and strong spiritual beliefs. Which intervention should the nurse implement IMMEDIATELY to support the client in crisis?

A 17-year-old client is brought to the emergency department by a parent after a minor car accident earlier today. The client is tearful, trembling, and startled by noises, repeatedly saying, "I keep seeing it happen"; history includes prior counseling after a breakup but no ongoing treatment. Which intervention should the nurse implement IMMEDIATELY to support the client in crisis?