Confidentiality And Privacy Practice Test

At a community clinic check-in desk, a 58-year-old client with asthma hears the receptionist state the client’s full name, date of birth, and reason for visit loudly in the waiting room. Which situation requires immediate intervention to protect privacy?

At a community clinic front desk, a 35-year-old client with a history of hypertension checks in for a follow-up visit. Another client in line can hear the receptionist asking for the reason for the visit. What action should the nurse take to maintain client confidentiality?