Delegation And Feedback Practice Test

In a retail pharmacy, a pharmacist delegates to an intern the task of collecting allergy information and updating patient profiles. The pharmacist does not specify how to verify conflicting patient statements or when to escalate uncertain allergies. The intern enters “NKDA” despite the patient mentioning a past rash to an antibiotic, which is later discovered during counseling. What is the best action for the pharmacist to take to ensure proper task completion?

A pharmacy manager in a retail setting asks an experienced technician to train a newly hired technician on prescription data entry and third-party rejection resolution. After a week, the new technician still routes most rejections to the pharmacist, and the trainer states they "showed them once" but did not use a checklist or confirm understanding. The manager plans to address the situation using a structured coaching conversation. Which communication technique is most appropriate for providing feedback in this context?