Use Balanced Scorecard And Nonfinancial Measures Practice Test

A non-profit food bank (service) is implementing a Balanced Scorecard to communicate performance outcomes to donors and grantors. Its strategy emphasizes equitable distribution and timely delivery to partner agencies. Which nonfinancial metric would best support this strategic objective?

A corporate manufacturer of industrial pumps has a strategic objective to improve on-time delivery to win long-term contracts. Finance tracks gross margin and cash conversion cycle; operations proposes adding a nonfinancial metric. Which nonfinancial metric would best support this strategic objective?