All questions
Question 1
TRASH COLLECTION — COMMON QUESTIONS
MISSED PICKUP
Report a missed pickup after 6 p.m. on your collection day.
LARGE ITEMS
Schedule large-item pickup by noon on the day before collection.
HOLIDAY SCHEDULE
After a Monday holiday, all pickups that week are one day later.
DAMAGED BINS
Call the service office for a replacement bin.
Monday was a holiday, and Lee's usual collection day is Tuesday. At 6 p.m. Tuesday, his trash is still outside. Which headings help him decide whether to report a missed pickup now?
- LARGE ITEMS and DAMAGED BINS, because both explain special service requests
- HOLIDAY SCHEDULE and MISSED PICKUP, because the collection day must be found first (correct answer)
- MISSED PICKUP and LARGE ITEMS, because both give a time for calling
- DAMAGED BINS and HOLIDAY SCHEDULE, because the usual pickup did not happen
Explanation: When a document has multiple sections, the key skill is knowing which sections work together to answer your specific question. Here, Lee needs to figure out two things in order: first, when his collection day actually falls this week, and then whether he can report a missed pickup right now.
That's exactly what B captures. The HOLIDAY SCHEDULE section tells Lee that after a Monday holiday, all pickups shift one day later — so his Tuesday collection moves to Wednesday. Once he knows that, he checks MISSED PICKUP, which says to report only after 6 p.m. on your collection day. Since his new collection day is Wednesday, it's too early to report anything on Tuesday evening. These two headings work as a logical sequence: find the right day, then check the reporting rule.
Choice A fails because LARGE ITEMS covers scheduling bulky pickups in advance, and DAMAGED BINS is about replacing containers — neither one addresses missed pickups or holiday delays at all.
Choice C is tempting because both MISSED PICKUP and LARGE ITEMS mention times, but sharing a similar feature doesn't mean they're relevant. LARGE ITEMS has nothing to do with Lee's situation — he isn't scheduling a special item pickup.
Choice D pairs DAMAGED BINS with HOLIDAY SCHEDULE. While the holiday section is genuinely useful, DAMAGED BINS is about broken containers, not late collections — it doesn't help Lee decide whether to report a missed pickup.
Study tip: When a question asks which headings "help decide" something, trace the steps the person actually needs to take, then match each step to a section. Sections that sound vaguely related are usually traps.
Question 2
BREAK-ROOM CLEANUP
- Wipe tables after eating.
- Mop small drink spills at once.
- Put wet-floor signs near a mopped area.
ELECTRICAL WARNING
- Do not touch liquid near an outlet or power cord.
- Keep people away and call a supervisor.
SUPPLIES
- Mops are beside the sink.
- Wet-floor signs are inside the closet.
A worker sees spilled coffee beside a wall outlet. Which heading gives the most important action to follow first?
- BREAK-ROOM CLEANUP, because all small drink spills must be mopped.
- ELECTRICAL WARNING, because the worker should call a supervisor. (correct answer)
- SUPPLIES, because the worker should find a wet-floor sign.
- BREAK-ROOM CLEANUP, because the worker should first wipe the table.
Explanation: When a workplace document has multiple headings, your job is to decide which rule takes priority — especially when a situation involves safety. Ask yourself: "Could someone be hurt right now?" If the answer is yes, safety instructions always come before cleaning or supply instructions.
Here, spilled coffee is sitting next to a wall outlet. That combination — liquid plus electricity — creates a shock or fire hazard. The ELECTRICAL WARNING section speaks directly to this: do not touch liquid near an outlet, keep people away, and call a supervisor. That is the most urgent, life-protecting step, making B the correct answer.
A is tempting because coffee is a small drink spill, and the BREAK-ROOM CLEANUP section does say to mop small spills right away. However, that rule assumes a normal spill in a safe location. It does not account for the electrical danger, and acting on it could cause a worker to touch liquid near an outlet — exactly what the warning prohibits.
D pulls from the same BREAK-ROOM CLEANUP section but lands on the wrong action entirely. Wiping a table applies after eating, not to a floor spill, so this choice misreads the passage and ignores the hazard.
C is the wrong priority. Grabbing a wet-floor sign from the closet might be a later step, but finding supplies before addressing an electrical danger puts the task in the wrong order.
Study tip: On workplace-document questions, scan all the headings before deciding. If any heading covers safety or warnings, and the situation matches, that section almost always holds the first action to take.
Question 3
COLD RELIEF TABLETS
DIRECTIONS
- Adults: Take 1 tablet every 6 hours.
- Do not take more than 4 tablets in 24 hours.
WARNINGS
- May cause sleepiness.
- Do not drive until you know how this medicine affects you.
STORAGE
- Keep in a dry place below 77°F.
- Keep the bottle tightly closed.
Nina took one tablet 3 hours ago. She now wants another tablet before driving to work. Which two headings should she check?
- DIRECTIONS for the time between tablets and WARNINGS for driving (correct answer)
- DIRECTIONS for the daily limit and STORAGE for safe driving
- WARNINGS for the time between tablets and STORAGE for sleepiness
- STORAGE for the tablet schedule and WARNINGS for driving
Explanation: When reading medicine labels, your job is to match each piece of information to the correct heading. The heading tells you where to look, and the question tells you what you need to know. Here, Nina has two concerns: Is it too soon for another tablet? And is it safe to drive?
The DIRECTIONS section controls how and when you take the medicine — it tells you to wait 6 hours between tablets. Since Nina took one only 3 hours ago, this is exactly where she'd check the timing. The WARNINGS section covers risks and safety cautions — and it specifically says not to drive until you know how the medicine affects you. That makes A the correct answer: DIRECTIONS for the time between tablets and WARNINGS for driving.
Choice B is tempting but wrong — it pairs DIRECTIONS (correct for timing) with STORAGE, which says nothing about driving. STORAGE only covers temperature and keeping the bottle closed. Choice C reverses the logic entirely — it sends you to WARNINGS for tablet timing and STORAGE for sleepiness, but neither section contains that information. WARNINGS covers the sleepiness side effect, not STORAGE. Choice D makes a similar mistake by looking in STORAGE for a tablet schedule — STORAGE never mentions dosing schedules at all.
A useful strategy: on label-reading questions, treat each heading like a folder. DIRECTIONS = how to take it. WARNINGS = risks and what to avoid. STORAGE = how to keep it. When a question asks about two concerns, find the right "folder" for each one separately — don't let one correct choice trick you into accepting a wrong partner.
Question 4
LIBRARY GUIDE — CONTENTS
Getting a Library Card ........ page 2
Using Your Online Account ..... page 3
Borrowing and Renewing ........ page 5
Late Fees and Lost Items ...... page 7
Computers and Printing ........ page 9
Malik has an overdue book. He wants to renew it and find out whether he owes a fee. Which pages should he read?
- Pages 2 and 3, for getting a card and using an account
- Pages 3 and 5, for using an account and renewing a book
- Pages 3 and 7, for using an account and checking late fees
- Pages 5 and 7, for renewing a book and checking late fees (correct answer)
Explanation: When a question gives you a table of contents, your job is to match each of Malik's needs to the right section title — like a word-matching puzzle. Malik has two goals: renew his overdue book, and find out if he owes a fee. Scan the contents list for sections that match those two tasks.
"Borrowing and Renewing" on page 5 clearly covers renewing a book. "Late Fees and Lost Items" on page 7 directly addresses whether he owes a fee. Together, pages 5 and 7 handle both of Malik's needs, making D the correct answer.
Choice A (pages 2 and 3) sends Malik to sections about getting a library card and managing his online account — neither of which helps him renew a book or check a fee. He already has a card, so page 2 is especially irrelevant. Choice B (pages 3 and 5) includes renewing on page 5, but replaces the fee information with the online account page. While an online account might be how he renews, the question asks what information he needs, not what tool he uses — and nothing about page 3 addresses fees. Choice C (pages 3 and 7) covers late fees correctly but swaps out the renewing section for the online account section, leaving his renewal question unanswered.
A useful strategy: before looking at the answer choices, identify the key words in the question — here, "renew" and "fee." Then find those words in the table of contents. Letting the question's keywords guide your search helps you avoid answer choices that sound related but don't actually match what's being asked.
Question 5
NEIGHBORHOOD HOUSING HELP
SERVICES
- Help with rent forms
- Help writing repair letters
WHEN TO VISIT
- Tuesday: Walk in from 1–4 p.m.
- Thursday: Appointment only from 5–7 p.m.
BRING WITH YOU
- Photo ID
- Any housing papers
CONTACT
- Appointments: 555-0142
- Repair questions: 555-0168
Rosa wants help with a rent form at 6 p.m. on Thursday. Which information should she use to plan her visit?
- Use WHEN TO VISIT and call the repair questions number.
- Use SERVICES and walk in without making an appointment.
- Use WHEN TO VISIT and call the appointments number. (correct answer)
- Use BRING WITH YOU and call the appointments number.
Explanation: When a flyer or sign is organized into sections, each section answers a different question. Your job is to match what Rosa needs to do with which sections give her that information. Rosa has two tasks: figure out when and how to visit, and figure out who to call. That means she needs two different sections of this flyer.
The WHEN TO VISIT section tells her that Thursday hours are 5–7 p.m. by appointment only — so her 6 p.m. visit fits the time, but she cannot walk in. She must make an appointment first. The CONTACT section gives her two numbers: one for appointments (555-0142) and one for repair questions (555-0168). Since Rosa needs to schedule a visit, not ask about repairs, she should call the appointments number. That makes C the correct answer — she uses WHEN TO VISIT to confirm the time and calls the appointments number to book her slot.
A is wrong because the repair questions number (555-0168) is for people with repair problems, not for scheduling visits. Rosa needs a rent form, not repair help. B is wrong for two reasons: it points to the wrong section (SERVICES only lists what help is available, not how to visit), and Thursday requires an appointment — walking in is only allowed on Tuesday. D is wrong because BRING WITH YOU tells her what to pack, not when to come or how to schedule — that section is useful later, but not for planning the visit itself.
Tip: On flyers with multiple sections, always ask: "Which section answers my specific question?" Match the task to the right section before choosing an answer.
Question 6
PAY INFORMATION
EARNINGS
Current gross pay: $720
YTD gross pay: $8,640
DEDUCTIONS
Current federal tax: $58
YTD federal tax: $696
Current health plan: $35
YTD health plan: $420
KEY
Current = this pay period only
YTD = total from the start of the year through this pay period
Luis wants to know how much federal tax was taken from only this pay period. Which label and section should he use?
- The YTD federal tax line in the DEDUCTIONS section
- The Current federal tax line in the DEDUCTIONS section (correct answer)
- The Current gross pay line in the EARNINGS section
- The YTD gross pay line in the EARNINGS section
Explanation: When reading a pay stub, two key ideas work together: what the money is (earnings vs. deductions) and when it applies (current vs. YTD). Keeping these straight is the whole challenge here.
Luis wants the federal tax taken out this pay period only. That means he needs two things: the word "federal tax" (to find the right type of money) and the word "Current" (to limit it to this period alone). Looking at the DEDUCTIONS section, the Current federal tax line shows exactly $58 — the amount withheld just this pay period. That makes B the correct answer.
A is wrong because YTD federal tax ($696) adds up all the federal tax taken since January — not just this period. Luis would be looking at months of deductions, not one paycheck's worth.
C is wrong for two reasons: it's in the EARNINGS section, not DEDUCTIONS, and gross pay is what Luis earned — not what was taken out for taxes. These are completely different things.
D is wrong for the same reasons as C. YTD gross pay ($8,640) is total earnings for the year — again, the wrong section and the wrong concept entirely.
Study tip: On pay stub questions, always ask yourself two questions before choosing an answer: (1) Am I looking for earnings or deductions? (2) Am I looking for this period or the whole year? Matching both helps you zero in on the right line every time.
Question 7
SHIFT START
- Sign in as soon as your shift begins.
- Morning staff unlock the front door.
- Check the message board before starting work.
DURING YOUR SHIFT
- Record damaged items on the yellow form.
- Ask a manager before changing prices.
SHIFT END
- Clean your work area.
- Sign out before leaving.
Dev begins his shift at noon, after the store is already open. According to the bullets under SHIFT START, what should he do first?
- Unlock the front door before he signs in for work.
- Check the message board before beginning his shift.
- Sign in as soon as his noon shift begins. (correct answer)
- Ask a manager whether the store is already open.
Explanation: When a workplace document is organized into sections, each section only applies to the situation it describes. Here, the question asks specifically about the bullets listed under SHIFT START — so your job is to find what that section says Dev should do when his shift begins at noon.
The first bullet under SHIFT START reads: "Sign in as soon as your shift begins." That applies to Dev the moment his noon shift starts, no matter what time it is. That makes C the correct answer — he should sign in as soon as his shift begins.
Now let's look at why the other choices miss the mark. A is a trap because it combines two separate bullets: signing in and unlocking the front door. The door bullet says morning staff unlock the front door — Dev works a noon shift, so that task doesn't apply to him at all. B sounds reasonable because checking the message board is listed under SHIFT START, but notice it's the third bullet, not the first. The question asks what Dev should do first, and the list puts signing in ahead of checking the board. D is a distractor that pulls you away from the document entirely — the passage never says to ask a manager whether the store is open, and that question isn't listed anywhere under SHIFT START.
A good strategy: when a question asks about a specific section of a document, block out the other sections mentally and focus only on the bullets it names. Also watch for questions that ask about order — the sequence of bullets often matters.
Question 8
BUILDING A
- July 12: Water off, 9–11 a.m.
- July 14: Elevator closed, 1–3 p.m.
BUILDING B
- July 12: Elevator closed, 1–3 p.m.
- July 14: Water off, 9–11 a.m.
ALL BUILDINGS
- July 13: Rental office closed all day.
Tara lives in Building B. She wants to shower at 7 a.m. on July 14. Which entry applies to her, and what does it mean for her plan?
- Building A, July 14; the elevator is closed from 1–3 p.m., so the timing does not affect her shower.
- Building B, July 12; the elevator is closed after 1 p.m., so she cannot use it that morning.
- Building B, July 14; the water is off from 9–11 a.m., so it is still on at 7 a.m. (correct answer)
- All Buildings, July 13; the rental office is closed all day, so she should plan around that.
Explanation: When reading a schedule or notice with multiple categories, your first job is to filter by what applies to you — the right building and the right date — before worrying about anything else.
Tara lives in Building B and wants to shower on July 14. So you should go straight to the "Building B / July 14" entry. That entry says the water is off from 9–11 a.m. Tara wants to shower at 7 a.m. — two hours before the water shuts off. That means the water is still running at 7 a.m., and her plan is completely fine. Answer C captures this perfectly.
Answer A pulls information from the wrong building entirely. Building A's July 14 entry is about elevator hours, and it has nothing to do with Tara, who lives in Building B. Answer B gets the building right (Building B) but uses the wrong date — July 12, not July 14. On July 12, Building B's elevator is closed in the afternoon, which has no connection to a morning shower on a different day. Answer D references the "All Buildings" notice, which is about the rental office being closed on July 13 — a different day and a completely unrelated service. None of these match what Tara actually needs to know.
A useful strategy: on schedule-reading questions, treat the details like a filter. Ask yourself — right person? right building? right date? right service? Work through each filter one at a time, and the relevant entry will stand out clearly.
Question 9
COPY MACHINE: STARTING A JOB
-
Place the paper in the top tray.
-
Press the green Start button.
-
Wait for the ready light.
-
Choose the number of copies.
IF A WARNING LIGHT APPEARS
- Red light: Stop. Read Paper Jam Help.
- Yellow light: Add paper, and then continue with step 3.
PAPER JAM HELP
A. Turn off the machine.
B. Open the side door.
C. Remove the stuck paper slowly.
After step 2, the red light appears. Which text feature tells the worker what to do next?
- The red-light bullet, which sends the worker to Paper Jam Help (correct answer)
- Step 3, which tells the worker to wait for the ready light
- The yellow-light bullet, which tells the worker to add more paper
- Step 4, which tells the worker to choose the copy amount
Explanation: When a document has multiple sections, you need to identify which section applies to your specific situation — that's the key skill being tested here.
In this scenario, the worker has just pressed the green Start button (step 2), and then a red warning light appears. The passage has a special section called "IF A WARNING LIGHT APPEARS" that handles exactly this situation. That section tells you: a red light means stop and go to Paper Jam Help. So answer A is correct — the red-light bullet point directly addresses what happens when a red light appears, and it redirects you to the right follow-up section.
Answer B is wrong because step 3 tells you to wait for the ready light — but a red warning light is not a ready light. Following step 3 would mean ignoring the problem entirely, which could damage the machine. Answer C is a common trap: the yellow-light bullet does appear in the same warning section, but it applies to a yellow light, not a red one. Mixing up the two colors leads you to the wrong action — adding paper when there's actually a jam. Answer D is wrong because step 4 (choosing the number of copies) comes much later in the process. You haven't even cleared the problem yet, so jumping to step 4 skips critical steps.
A helpful strategy: when a document has special "if/then" sections or warning boxes, always check those first when something goes wrong. They exist precisely to redirect you away from the normal steps when conditions change.
Question 10
COMMUNITY HELP DIRECTORY
FOOD TODAY
- Free evening meals
- Emergency food bags
HOUSING HELP
- Rent forms
- Shelter information
JOB SEARCH
- Help with applications
- Weekly job listings
MONEY CLASSES
- Budget lessons
- Banking information
Omar needs a meal tonight. Tomorrow, he wants help completing job applications. Which headings should he use, in that order?
- HOUSING HELP first, followed by MONEY CLASSES tomorrow
- JOB SEARCH first, followed by FOOD TODAY tomorrow
- MONEY CLASSES first, followed by HOUSING HELP tomorrow
- FOOD TODAY first, followed by JOB SEARCH tomorrow (correct answer)
Explanation: When a question gives you a person's needs and asks which resources match — and in what order — your job is to match each need to the right heading, then arrange them in the sequence the question describes.
Omar has two needs: a meal tonight and help with job applications tomorrow. Scan the directory headings and ask yourself which one covers food and which one covers job applications. FOOD TODAY clearly lists "free evening meals," which is exactly what Omar needs right now. JOB SEARCH lists "help with applications," which matches what he wants to do tomorrow. That makes D the correct answer — FOOD TODAY first, followed by JOB SEARCH tomorrow.
The wrong answers all mix up either the headings or the order. A points Omar to HOUSING HELP and MONEY CLASSES — neither of which addresses food or job applications, so both headings are completely wrong for his situation. B gets the right two headings but reverses the order, sending Omar to JOB SEARCH first and FOOD TODAY tomorrow — but he needs the meal tonight, not the next day. C repeats the same mistake as A, choosing headings about housing and money that don't match Omar's needs at all.
A useful strategy: when a question involves sequence, underline the time words — words like tonight, tomorrow, first, and then. These are your clues for ordering the answers. Wrong choices often use the right topics in the wrong order, or the right order with the wrong topics. Checking both the match and the sequence will help you avoid those traps.