All questions
Question 1
Neighbor: Could I borrow your ladder on Saturday? I need to clean a high window.
Sam: I need the ladder Saturday morning, but I will finish by 2:00.
Which response from Sam best meets both people's needs?
- You can take it Saturday morning, but I will need it after 2:00.
- I cannot lend it Saturday because I might use it again next month.
- You may borrow it after 2:00 Saturday if you return it Sunday. (correct answer)
- You can keep it all Saturday, so I will clean my window another day.
Explanation: When a question asks whose "needs" are being met, slow down and list what each person actually needs before evaluating the choices. The neighbor needs to borrow the ladder on Saturday. Sam needs the ladder Saturday morning and will finish by 2:00. A good solution satisfies both without either person losing something important.
Choice C — "You may borrow it after 2:00 Saturday if you return it Sunday" — works perfectly. Sam finishes by 2:00 and keeps the ladder until then, the neighbor gets to borrow it on Saturday as requested, and the return-by-Sunday condition protects Sam's future access. Both needs are fully met.
Choice A fails the neighbor. Saying "you can take it Saturday morning" contradicts the passage — Sam needs it Saturday morning. This answer gets the schedule exactly backward, giving the neighbor the time Sam needs and leaving only the after-2:00 window unstated.
Choice B fails both people. Sam claims uncertainty about needing the ladder "next month," which is vague and unhelpful. The neighbor gets no access on Saturday at all, and Sam isn't even protecting a real, immediate need — just a possible future one.
Choice D fails Sam. Giving the neighbor the ladder "all Saturday" means Sam cannot clean the window Saturday morning as planned. Sam is sacrificing a confirmed need, not finding a compromise.
A useful tip for needs-based questions: make a quick mental checklist of what each person needs, then run each answer choice through that checklist. The correct answer is the one where nobody's real need goes unmet.
Question 2
Office clerk: The form is due by the end of today. Please attach a copy of your ID.
Visitor: Does that mean I must bring both items before the office closes at 5:00?
Office clerk: Yes, that is right.
Which response best completes the conversation?
- All right, I will bring the form and the ID copy before 5:00. (correct answer)
- All right, I will bring only the form when the office opens tomorrow.
- All right, I will bring the ID copy today and the form tomorrow.
- All right, I will bring both items after the office closes at 5:00.
Explanation: When reading a conversation like this, your job is to track what was agreed upon and find the response that matches all the details — nothing more, nothing less.
The clerk stated two clear requirements: the form must be submitted today, and a copy of an ID must be attached. The visitor then summarized this as bringing "both items before the office closes at 5:00," and the clerk confirmed with "Yes, that is right." So the correct follow-up response must reflect two items, submitted today, and before 5:00.
Choice A does exactly this — it restates the agreement accurately: both the form and the ID copy, before 5:00. This is your correct answer.
Choice B fails on two counts: it mentions only the form (missing the ID copy) and says "tomorrow when the office opens," which directly contradicts the clerk's deadline of today.
Choice C splits the submission across two days, bringing the ID today and the form tomorrow. But the clerk said the form is due today — waiting until tomorrow violates the deadline entirely.
Choice D gets the items right ("both items") but gets the timing wrong. Bringing them "after the office closes at 5:00" is impossible — the office will be closed, and it misses the stated deadline.
A useful strategy: in conversation-completion questions, mentally check each detail in the confirmed agreement — what must be done, how much, and by when. Wrong answers often get one detail right while quietly changing another. Always verify every condition before choosing your answer.
Question 3
Worker: This machine made a strange sound and stopped twice. I do not know if it is safe to use.
Coworker: I have not heard that sound before.
What should the coworker say next?
- Keep using it slowly because the sound will probably stop soon.
- Start it once more so we can finish before telling anyone.
- Move your work away, but leave the machine running for others.
- Let us turn it off and tell the supervisor before using it again. (correct answer)
Explanation: When a machine behaves in an unexpected or unsafe way at work, the right response is always to stop, protect everyone, and report it — never to keep working and hope the problem goes away. That principle is what this question is really testing.
The worker has already identified two red flags: a strange sound and the machine stopping twice. The coworker admits they have never heard that sound before. Together, these two people do not have enough information to decide whether the machine is safe. The responsible next step, as shown in D, is to turn the machine off and tell a supervisor. A supervisor has the authority and knowledge to investigate and either fix the machine or clear it as safe. Choosing D protects both workers and anyone else who might use the machine.
A is dangerous because it assumes the problem will resolve on its own — that is wishful thinking, not workplace safety. A machine that has already stopped twice could stop again or cause injury.
B is worse because it suggests restarting the machine just to finish a task before reporting. This puts finishing work ahead of safety, which is the wrong priority in any workplace.
C sounds partly reasonable — moving away is smart — but leaving the machine running for others to use puts those coworkers in danger. Turning it off is essential.
As a study tip: on workplace communication questions, look for the answer that protects people first and involves the right authority (like a supervisor). Any answer that delays reporting or continues risky behavior is almost always wrong.
Question 4
Customer: I ordered the chicken salad with no cheese and the dressing on the side.
Server: Here is your chicken salad with no dressing.
The salad has cheese on it, and there is no cup of dressing. What should the customer say?
- Thank you, but I ordered extra cheese and dressing on the salad.
- Excuse me, I wanted no dressing and the cheese on the side.
- Excuse me, I asked for no cheese and dressing on the side. (correct answer)
- Thank you, but I asked for chicken without salad or dressing.
Explanation: When a customer needs to correct a server's mistake, the goal is to politely repeat the original request — not describe what went wrong or ask for something new. Focus on what you asked for, not what you received.
In the passage, the customer originally asked for no cheese and dressing on the side. The server made two errors: the salad arrived with cheese, and the dressing was missing entirely. The customer needs to clearly restate both parts of the original order. Choice C — "Excuse me, I asked for no cheese and dressing on the side" — does exactly that. It's polite, accurate, and matches the original request word for word.
Choice A is wrong because it says the customer wanted extra cheese and dressing on the salad — the complete opposite of the original order. Choice B gets the two requests backwards: it says "no dressing" (which would mean no dressing at all) and "cheese on the side," which the customer never asked for. This is a tricky trap because it uses the right words in the wrong order. Choice D is nonsensical — the customer ordered chicken salad, not chicken without salad, and the phrasing doesn't match anything in the original conversation.
A helpful strategy: when a question asks what someone should say, go back to the original dialogue and find exactly what was requested. The correct response will mirror that original request as closely as possible. Watch out for answer choices that mix up or reverse the details — that's the most common trap in these correction-of-mistake questions.
Question 5
Receptionist: Take the elevator to the second floor. Turn left when you get out. Office 214 is just past the restroom.
Which response best checks that the listener understood the directions?
- So I take the stairs upstairs, turn left, and stop before the restroom.
- So I take the elevator down, turn right, and look for office 214.
- So I take the elevator to two, turn left, and go past the restroom. (correct answer)
- So I take the elevator to two, turn right, and enter the restroom.
Explanation: When someone gives you directions, a good way to confirm you understood is to repeat the key steps back in your own words — but the repeated steps must match what was actually said. This question tests whether you can spot which response accurately echoes the original directions.
The receptionist said three things: take the elevator to the second floor, turn left, and go past the restroom to find office 214. Choice C — "take the elevator to two, turn left, and go past the restroom" — captures all three details correctly. "Two" is a natural shorthand for the second floor, and "go past the restroom" matches the original wording. This is your correct answer.
Now look at why the others fall short. Choice A gets two things wrong: it says "stairs" instead of elevator, and "stop before the restroom" instead of going past it. Choice B has two errors as well — it says the elevator goes "down" (the receptionist said up to the second floor) and "turn right" instead of left. Choice D gets the direction wrong ("turn right") and completely misreads the restroom detail — you're supposed to pass it, not enter it.
A useful strategy: when checking comprehension questions like this, go detail by detail. Don't just look for answers that sound close — check every specific word like floor number, direction (left/right), and landmark action (before, past, into). Wrong answers on this type of question almost always change one or two small details to test whether you're reading carefully.
Question 6
Supervisor: First, count the boxes in aisle three. Write the total on this sheet, and then tell Rosa before your break.
Which response shows that the worker understood all the instructions?
- I will ask Rosa to count aisle three while I take my break.
- I will write on the sheet, take my break, and then count the boxes.
- I will count every aisle, write the totals, and give Rosa the sheet.
- I will count aisle three, record the total, and tell Rosa before my break. (correct answer)
Explanation: When a supervisor gives you a list of steps, your job is to follow them in order and make sure you complete every one — nothing added, nothing left out, and nothing rearranged. Questions like this test whether you can identify the response that matches all the instructions exactly.
The supervisor gave three clear steps: (1) count the boxes in aisle three, (2) write the total on the sheet, and (3) tell Rosa — all of this before the break. Choice D follows this perfectly: count aisle three, record the total, and tell Rosa before the break. That matches every instruction in the right sequence, making D the correct answer.
Now look at why the others fall short. Choice A gets the steps completely backward — it asks Rosa to do the counting while the worker takes a break, which ignores both the counting task and the timing requirement. Choice B scrambles the order by writing on the sheet and taking a break before counting the boxes — the break should come after all three steps are finished, not in the middle. Choice C goes beyond what was asked by counting every aisle instead of just aisle three, and it changes "tell Rosa" to "give Rosa the sheet," which is a different action than what the supervisor requested.
A helpful strategy: when following multi-step instructions, mentally check off each step as you read the answer choices. Ask yourself — Does this do everything asked? Does it avoid adding extra steps? Is the order correct? Any answer that changes, skips, or adds a step is a trap.
Question 7
Clinic worker: Your appointment was moved from Monday at 9:00 to Tuesday at 11:00. Please arrive 15 minutes early and bring your photo ID.
Patient: I need to tell my husband the new plan.
What should the patient say to the husband?
- My visit is Monday at 11:00, and I should bring my insurance bill.
- My visit is Tuesday at 11:00, and I should arrive at 10:45 with my photo ID. (correct answer)
- My visit is Tuesday at 10:45, and I should arrive at 11:00 with my photo ID.
- My visit is Monday at 9:00, and I should arrive early with my photo ID.
Explanation: When a question asks you to relay information from one person to another, your job is to track every detail carefully — the date, the time, and any instructions. Even one wrong detail makes the whole message incorrect.
Here, the clinic worker gave the patient three pieces of information: the appointment moved to Tuesday (not Monday), the time is 11:00, and the patient should arrive 15 minutes early with a photo ID. Arriving 15 minutes before 11:00 means arriving at 10:45. The patient needs to pass all of this along accurately to her husband.
Choice B is correct because it gets every detail right — Tuesday at 11:00, arrive at 10:45 (15 minutes early), and bring a photo ID. This matches the clinic worker's message exactly.
Choice A is wrong on two counts: it says Monday instead of Tuesday, and it mentions an "insurance bill" instead of a photo ID — two details that were never said.
Choice C mixes up the appointment time and the arrival time. It says the visit is at 10:45 and she should arrive at 11:00, which reverses the two times. The appointment is at 11:00; 10:45 is when she should arrive.
Choice D uses the old appointment information — Monday at 9:00 — which is exactly what the clinic worker said was being changed.
A good strategy: when a passage gives you a list of details, underline or mentally note each one separately (day, time, instructions). Then check your answer against each detail before choosing.
Question 8
Nina: Let us meet near the entrance after lunch to complete the form.
Omar: The building has two entrances, and our lunch times are different.
Which question should Omar ask to make the plan clear?
- Can we complete a different form sometime before we eat lunch?
- Do you mean the main entrance, and what time should we meet? (correct answer)
- Did you already eat lunch near the entrance to the building?
- Should I meet you at either entrance whenever my lunch ends?
Explanation: When a plan is unclear, the best follow-up question fixes all the problems with that plan — nothing more, nothing less. Here, Omar identifies two specific problems: which entrance and what time. A good clarifying question addresses both of those gaps directly.
Choice B — "Do you mean the main entrance, and what time should we meet?" — does exactly that. It asks Omar to pin down the location (which entrance) and the time (since their lunch breaks differ). This makes the plan complete and actionable, which is why B is correct.
Now look at why the others fall short. Choice A asks about completing a different form and doing so before lunch — neither of those issues was raised in the conversation. Omar never questioned the form itself or suggested changing the timing to before lunch, so A introduces brand-new problems instead of solving the real ones. Choice C asks whether Nina already ate lunch near the entrance, which misreads the conversation entirely — Nina is proposing a future meeting, not describing something that already happened. Choice D is tricky because it mentions the entrance and lunch, but it gives Omar permission to show up at either entrance at any time his lunch ends — that's too vague and actually makes the plan less clear, not more.
A helpful tip: when a question asks which response "makes a plan clear," look for the answer that fixes the exact problems mentioned — no more, no fewer. Choices that ignore the real issues or introduce new ones are almost always wrong.
Question 9
Manager: Can you work late Tuesday or Wednesday? The shipment must leave Thursday morning.
Employee: I have a class Wednesday, but I can stay until 7:00 on Tuesday.
Manager: Good. I need you for two extra hours.
Which response best confirms the plan?
- Okay, I will work Tuesday until 7:00 to help with the shipment. (correct answer)
- Okay, I will work Wednesday until 7:00 before going to class.
- Okay, I will come Thursday morning and work two extra hours.
- Okay, I will leave Tuesday at 5:00 after checking the shipment.
Explanation: When reading a workplace conversation, your job is to track what each person agrees to — the who, what, when, and why. A good confirmation restates the plan accurately without adding, changing, or leaving out key details.
In this conversation, the employee can work late on Tuesday until 7:00, and the manager needs two extra hours of help to get the shipment ready before Thursday. That means the correct confirmation should mention Tuesday, the 7:00 end time, and the reason — the shipment. Choice A does exactly that: "I will work Tuesday until 7:00 to help with the shipment." It matches every part of what was agreed.
Choice B is wrong because the employee clearly said Wednesday doesn't work — she has a class. Saying she'll work Wednesday until 7:00 before class contradicts what she told the manager. Choice C is wrong because it says Thursday morning, but the whole point of working late is so the shipment can leave Thursday — the extra work happens Tuesday, not Thursday. Choice D is wrong in two ways: it says 5:00 instead of 7:00, and "after checking the shipment" doesn't match the plan. The employee isn't just checking — she's staying two extra hours to help prepare it.
A useful strategy: before choosing your answer, mentally summarize the agreement in one sentence. Then match your summary to the choices. The correct answer will repeat the key facts — day, time, and purpose — without changing or omitting any of them.
Question 10
Luis: I moved to an apartment across town last month. It is quieter, but my bus ride to work is much longer now.
Which response best continues the conversation about Luis's move?
- Which bus do you take now, and how long is the ride? (correct answer)
- What tasks are you planning to finish at work this morning?
- Did your old apartment have a noisy bus near your workplace?
- Why did the bus driver move to an apartment across town?
Explanation: When someone shares news about a change in their life, a good conversation partner responds to what was actually said — and often asks a follow-up question about the details the speaker mentioned. This question tests your ability to recognize which response stays on topic and moves the conversation forward naturally.
Luis told you two things: his new apartment is quieter, and his bus ride to work is now longer. A strong follow-up would dig deeper into one of those details. Choice A does exactly that — it asks about which bus he takes and how long the ride is. This directly continues what Luis said about his commute, showing you were listening and inviting him to share more.
Choice B goes completely off track by asking about work tasks Luis plans to do that morning. Nothing in Luis's statement was about his work plans, so this response ignores what he actually shared. Choice C contains words like "bus" and "apartment" that appear in the passage, but it mixes them up in a confusing way — Luis said his new apartment is quieter, not that a noisy bus was near his workplace. This is a classic distractor that uses familiar words but creates a meaning that doesn't match the conversation. Choice D is nonsensical — it asks why the bus driver moved to an apartment, which was never mentioned and makes no logical sense given what Luis said.
The correct answer is A. A helpful tip: watch out for answer choices that borrow words from the passage but rearrange them in misleading ways — always ask yourself whether the response actually fits what was said.