All questions
Question 1
Maya will miss work on Friday, July 18. She has a doctor visit. She will return on Monday, July 21. Her supervisor is Mr. Lee.
Which absence note gives Mr. Lee all the correct key details?
- Mr. Lee, I will miss work on Monday, July 21. I will return on Friday. Maya
- Mr. Lee, I will miss work on Friday, July 18. I have a doctor visit. I will return Monday. Maya (correct answer)
- Mr. Lee, I will miss work on Friday, July 18. I have a personal matter. I will return Monday. Maya
- Mr. Lee, I will miss work on Friday, July 18. I have a doctor visit. I will return Tuesday. Maya
Explanation: When writing an absence note, your job is to give your supervisor the key facts: which day you'll be out, why, and when you'll return. If any of those details are wrong or missing, the note fails its purpose — even if everything else looks fine.
Answer B gets all three facts right: the absence is Friday, July 18; the reason is a doctor visit; and the return date is Monday. That matches the passage exactly, making B the correct choice.
Now look at why the others fall short. Answer A gets the dates completely backward — it says Maya will miss Monday (her return day) and come back Friday (her absence day). This is the most serious error because it reverses the entire situation. Answer C has the date and return day correct, but it replaces "doctor visit" with "personal matter." While that might seem like a small change, the passage clearly states the specific reason, and this note leaves out a key detail the question asks you to include. Answer D has the absence date and reason correct, but says Maya returns on Tuesday instead of Monday — a wrong return date that could cause confusion about when she'll be back at work.
A helpful strategy: when a question asks which option gives "all the correct key details," treat it like a checklist. Identify the must-have facts from the passage (date out, reason, return date), then check each answer against your list. Any answer with even one wrong or missing fact can be eliminated. This approach works for any workplace document question you'll see on this exam.
Question 2
Jae cannot work on Saturday, August 9, from 4:00 to 8:00. Rosa agreed to work for Jae. Their manager needs a note about the change.
Which note clearly tells the manager about the shift change?
- Rosa will cover my shift on Saturday, August 9, from 4:00 to 8:00. Thank you, Jae (correct answer)
- I will cover Rosa's shift on Saturday, August 9, from 4:00 to 8:00. Thank you, Jae
- Rosa will cover my shift on Saturday, August 9, from 8:00 to 4:00. Thank you, Jae
- I need someone for my shift on Saturday, August 9, from 4:00 to 8:00. Thank you, Jae
Explanation: When you need to write a clear note about a schedule change, every detail matters — the right names, the right roles, and the correct times. Ask yourself: does this note answer who is covering, whose shift it is, and when?
Answer A does all of this correctly. It states that Rosa will cover Jae's shift on Saturday, August 9, from 4:00 to 8:00. The manager instantly knows who is affected, who is stepping in, and exactly when. This is the clearest, most accurate note.
Answer B contains a critical error with names and roles. It says "I will cover Rosa's shift," but Jae is signing the note — meaning Jae would be covering Rosa, which is the opposite of what actually happened. Rosa is covering Jae, not the other way around.
Answer C has the correct names but flips the time. It lists the shift as "8:00 to 4:00" instead of "4:00 to 8:00." A reversed time range could cause serious confusion about when Rosa needs to show up. Accurate times are essential in workplace communication.
Answer D is vague and unhelpful. It says Jae needs someone to cover but doesn't tell the manager that Rosa has already agreed to help. This note leaves the problem unsolved rather than informing the manager that the situation is handled.
A good study tip: when checking a note or message for clarity, mentally ask three questions — Who? What? When? If any answer is missing or wrong, the message is not clear enough. Always double-check names and times especially, since those details are easy to mix up.
Question 3
Luis cannot meet his tutor on Monday at 6:00. He can meet Tuesday after 5:00 or Wednesday at 6:00. He wants to give both choices and ask the tutor to choose.
Which note does what Luis wants?
- I cannot meet Monday at 6:00. I can meet Tuesday before 5:00 or Wednesday at 6:00. Which time works?
- I cannot meet Monday at 6:00. I can meet Tuesday after 5:00 or Thursday at 6:00. Which time works?
- I cannot meet Monday at 6:00. I can meet Tuesday after 5:00 or Wednesday at 6:00. Which time works? (correct answer)
- I cannot meet Monday at 6:00. I will meet Tuesday after 5:00. You do not need to answer.
Explanation: When a question asks you to match a written note to a person's specific wishes, your job is to check every detail — day, time, and purpose — against what the passage says. Even one small word or wrong detail means the note fails to do what the person wants.
Luis needs his note to do three things: (1) say he cannot meet Monday at 6:00, (2) offer Tuesday after 5:00 or Wednesday at 6:00 as options, and (3) ask the tutor to choose. Answer C does all three perfectly — it states the correct cancellation, lists both correct alternative times, and ends with "Which time works?" so the tutor can decide. That is exactly what Luis wants.
Now look at why the others fall short. Answer A gets the Tuesday time wrong — it says "before 5:00" instead of "after 5:00." That is the opposite of what Luis said, and it would offer the tutor the wrong window entirely. Answer B has the wrong day for the second option — it says "Thursday" instead of "Wednesday." Luis never mentioned Thursday, so this note misrepresents his availability. Answer D gets the days and times right, but it makes the decision for the tutor by saying "I will meet Tuesday after 5:00" and tells the tutor not to respond. Luis specifically wanted to give both choices and let the tutor pick, so D fails the most important part of his goal.
A good strategy here: before you pick an answer, write down the key details from the passage — days, times, and purpose — then check each answer letter by letter against your list. One mismatch eliminates that choice.
Question 4
Carla from City Dental called Omar at 10:30. Omar's visit moved from Tuesday at 2:00 to Wednesday at 3:00. Carla asked Omar to call 555-0184.
Which phone message gives Omar all the correct key details?
- Carla from City Dental called at 10:30. Your visit is Tuesday at 3:00. Call 555-0184.
- Carla from City Dental called at 10:30. Your visit is Wednesday at 2:00. Call 555-0184.
- Carla from City Dental called at 10:30. Your visit is Wednesday at 3:00. Call City Dental tomorrow.
- Carla from City Dental called at 10:30. Your visit is Wednesday at 3:00. Call 555-0184. (correct answer)
Explanation: When reading a phone message, your job is to check every key detail — the caller, the time of the call, the new appointment day and time, and the callback number. If even one detail is wrong or missing, the whole message fails Omar.
The passage tells us four things: Carla from City Dental called at 10:30, the visit moved to Wednesday at 3:00, and the callback number is 555-0184. Answer D matches all four details exactly — the caller, the call time, the correct new day, the correct new time, and the correct phone number. That makes D the right choice.
Now look at why the others fall short. Answer A gets the day wrong — it says "Tuesday at 3:00," but the appointment moved away from Tuesday. This is a classic trap: mixing up the old detail with the new one. Answer B makes a similar mistake with the time — it says "Wednesday at 2:00," keeping the old time instead of the new 3:00. Again, one wrong detail makes the whole message unreliable. Answer C gets the day and time right (Wednesday at 3:00), but replaces the phone number with "Call City Dental tomorrow." That's vague and unhelpful — Omar needs the actual number to call back, and "tomorrow" could mean different things depending on when he reads the message.
A good strategy: when checking messages like this, go detail by detail and match each one back to the source. One small error — a wrong day, a wrong time, or a missing number — can cause real problems in daily life.
Question 5
Order 417 is for Luis. The order is paid. Luis will pick it up after 4:00. The order is on Shelf B. A worker must leave a note for the next shift.
Which note gives the next shift all the correct details?
- Order 417 is for Luis. It is not paid. He will come after 4:00. It is on Shelf B.
- Order 417 is for Luis. It is paid. He will come before 4:00. It is on Shelf B.
- Order 417 is for Luis. It is paid. He will come after 4:00. It is on Shelf D.
- Order 417 is for Luis. It is paid. He will come after 4:00. It is on Shelf B. (correct answer)
Explanation: When a question asks you to choose the best note or message, your job is to check every detail in the note against the original information. Even one wrong fact makes a note useless — or worse, it causes confusion.
The passage gives you four key facts: the order number is 417, it belongs to Luis, it is paid, Luis will pick it up after 4:00, and it is on Shelf B. The correct note must match all four of those facts exactly. Choice D does exactly that — it states the order is paid, he comes after 4:00, and it is on Shelf B. Every detail lines up perfectly, making D the correct answer.
Now look at why the other choices fail. Choice A says the order is "not paid" — that is the opposite of what the passage says. Telling the next shift the order is unpaid could cause a serious mistake, like charging Luis again. Choice B gets the payment right but says Luis will come "before 4:00" instead of after — a worker relying on this note might miss him entirely. Choice C has the payment and pickup time correct, but it lists "Shelf D" instead of Shelf B, meaning a worker would look in the wrong place for the order.
A useful strategy: when comparing notes or messages to a passage, go fact by fact. Create a quick mental checklist — paid or not paid? Before or after? Which shelf? Eliminate any answer that changes even one detail. The right answer is the one where nothing has been altered.
Question 6
Nina missed her Tuesday evening class because her bus broke down. She will return on Thursday. She wants Ms. Hall to send the homework.
Which note gives Ms. Hall all the needed information?
- Ms. Hall, I missed class on Thursday because my bus broke down. I will return Tuesday. Please send the homework. Nina
- Ms. Hall, I missed class on Tuesday because I was sick. I will return Thursday. Please send the homework. Nina
- Ms. Hall, I missed class on Tuesday because my bus broke down. I will return Thursday. Please send the homework. Nina (correct answer)
- Ms. Hall, I missed class on Tuesday because my bus broke down. I will return Thursday. Please save my seat. Nina
Explanation: When you're asked which note gives someone "all the needed information," your job is to compare each answer choice against the facts in the passage — like a checklist. The passage tells you three key facts: Nina missed class on Tuesday, it was because her bus broke down, and she returns on Thursday.
Answer C matches all three facts perfectly. It states Tuesday as the missed day, gives the correct reason (bus broke down), and correctly says she'll return Thursday. That's why C is the right answer.
Now let's look at what goes wrong in the others. Answer A gets the days backwards — it says she missed class on Thursday and will return Tuesday, which is the opposite of what happened. Flipping those two days gives Ms. Hall completely wrong information. Answer B gets the reason wrong — it says Nina was sick, but the passage clearly states her bus broke down. Even though the days are correct in B, one wrong detail means the note is inaccurate. Answer D is very close to correct, but notice the last request: it says "please save my seat" instead of "please send the homework." Nina needs the homework, not a saved seat — so this note fails to ask for what she actually needs.
A helpful strategy: when a question asks which option gives all the needed information, go through the passage fact by fact and check each answer like a checklist. Often, wrong answers will change just one small detail — a day, a reason, or a request — so read carefully and don't rush.
Question 7
Sam's shift starts at 8:00. His train is late. He expects to arrive at 8:45. He must send a short note to Ana before work.
Which note gives Ana the most useful and correct information?
- Ana, my train is late. I expect to arrive at 8:15 today. I am sorry. Sam
- Ana, my train is late. I expect to arrive at 8:45 today. I am sorry. Sam (correct answer)
- Ana, I have a doctor visit. I expect to arrive at 8:45 today. I am sorry. Sam
- Ana, my train is late. I cannot work at all today. I am sorry. Sam
Explanation: When writing a note to inform someone about a situation, your goal is to include information that is true and complete. Ask yourself: Does this note match the facts given? Does it leave anything important out or add anything false?
The passage tells us three clear facts: Sam's train is late, he expects to arrive at 8:45, and he needs to inform Ana. Answer B captures all three of these facts accurately — it explains the correct reason (late train) and gives the correct arrival time (8:45). That makes it the most useful and correct note Ana could receive.
Answer A gets the reason right but states the wrong arrival time — 8:15 instead of 8:45. This is a critical error because Ana would expect Sam much earlier than he will actually arrive, leaving her unprepared. A is wrong because a note with false information, even accidentally, is not useful.
Answer C gives the correct arrival time of 8:45, but it states the wrong reason — a doctor visit. The passage clearly says the train is late, not that Sam has a medical appointment. Giving Ana a false reason is misleading and dishonest, even if the time happens to be correct.
Answer D says Sam cannot work at all today, which directly contradicts the passage. Sam is simply running late — he is not missing the entire day. This note would cause unnecessary confusion and alarm.
When you see questions like this, check every detail in the note against the passage. One wrong fact — wrong time, wrong reason, or wrong situation — is enough to make the whole note incorrect.
Question 8
A sink leaks under the cabinet in Apartment 3B. The renter can let the repair worker enter after 1:00 today. The renter's phone number is 555-0126.
Which repair note gives all the correct key details?
- The sink leaks under the cabinet in Apartment 3B. You may enter before 1:00 today. Call 555-0126.
- The toilet leaks near the cabinet in Apartment 3B. You may enter after 1:00 today. Call 555-0126.
- The sink is blocked in Apartment 3B. You may enter after 1:00 today. Call 555-0126.
- The sink leaks under the cabinet in Apartment 3B. You may enter after 1:00 today. Call 555-0126. (correct answer)
Explanation: When you're asked to match a repair note to a passage, your job is to act like a fact-checker: every key detail in the note must match the original passage exactly. Even one wrong word can make the whole note incorrect.
The passage gives you three key facts: the sink leaks under the cabinet in Apartment 3B, the renter can let the worker enter after 1:00, and the phone number is 555-0126. Choice D captures all three of these correctly — the problem (sink leaking under the cabinet), the time window (after 1:00), and the contact number. That makes D the right answer.
Now look at why the others fall short. Choice A gets the sink and apartment right, but flips the time — it says "before 1:00" when the passage clearly says "after 1:00." This is a critical error because a repair worker showing up at the wrong time can't get inside. Choice B changes two facts: it says "toilet" instead of "sink," and "near the cabinet" instead of "under the cabinet." Even though the time and phone number are correct, those two wrong details disqualify it. Choice C correctly identifies the time and phone number, but says the sink is "blocked" rather than leaking — that's a different problem entirely, and it could send a plumber to fix the wrong thing.
A helpful strategy: when comparing notes to a passage, check each detail one at a time — the problem, the location, the time, and the contact info. Don't let one correct detail distract you from a wrong one hiding nearby.
Question 9
At 9:00, Priya found soft food in Freezer 1. She moved the food to Freezer 2. She must leave a note for her supervisor.
Which note gives a clear and correct report?
- At 9:00, I found frozen food in Freezer 1. I left the food there. Please check the freezer. Priya
- At 9:00, I found soft food in Freezer 1. I moved it to Freezer 2. Please check Freezer 1. Priya (correct answer)
- At 9:00, I found soft food in Freezer 2. I moved it to Freezer 1. Please check Freezer 2. Priya
- At 9:00, I found soft food in Freezer 1. I threw it away. Please check Freezer 2. Priya
Explanation: When you read a workplace report question, ask yourself: does this note match every detail in the original story? A good report is accurate (facts are correct), complete (nothing important is left out), and clear (the reader knows exactly what happened and what to check).
Answer B is the right choice because it matches the passage perfectly. Priya found soft food (not frozen) in Freezer 1, moved it to Freezer 2, and now the supervisor needs to inspect Freezer 1 — the one where the problem was discovered. Every detail lines up.
Here is why the other choices fall apart. Answer A gets two facts wrong: it says the food was "frozen" when it was actually soft, and it says Priya "left the food there" when she actually moved it. A note that says the opposite of what happened is not a clear report — it would confuse the supervisor. Answer C mixes up the freezer numbers. It says the soft food was found in Freezer 2 and moved to Freezer 1, which is the reverse of what really happened. Swapping locations is a serious error in a workplace report. Answer D says Priya "threw it away," which never happened according to the passage. Reporting an action you did not take is both inaccurate and potentially a workplace policy violation.
A useful strategy: before picking an answer, mentally check each note against the original passage like a checklist — location correct? condition of food correct? action taken correct? Any mismatch disqualifies that choice. Answer B is the only one that passes every check.
Question 10
Only one roll of trash bags is left at work. Kim needs three boxes by Friday for a weekend event. Kim must leave a note for Ben.
Which note tells Ben what is left, what is needed, and when it is needed?
- Ben, one roll of trash bags is left. Please order three boxes by Friday for the weekend event. Kim (correct answer)
- Ben, three rolls of trash bags are left. Please order one box by Friday for the weekend event. Kim
- Ben, one roll of trash bags is left. Please order three boxes after Friday for the weekend event. Kim
- Ben, one box of trash bags is left. Please order three rolls by Friday for the weekend event. Kim
Explanation: When a question asks you to match details from a passage to a written message, your job is to check every fact carefully — one wrong number or one wrong word changes the whole meaning.
The passage gives you three specific facts: (1) one roll is left, (2) three boxes are needed, and (3) they are needed by Friday. A correct note must get all three of these right. Answer A does exactly that — it states one roll is left, asks for three boxes, and sets Friday as the deadline. Every detail lines up perfectly with the passage, making A the correct answer.
Here is where the other choices go wrong. Answer B swaps the numbers — it says three rolls are left and only one box is needed, which is the opposite of what the passage says. This is a classic reversal trap, so always double-check that numbers match their correct items. Answer C gets the quantity right (one roll left, three boxes needed), but changes "by Friday" to "after Friday," which would mean the boxes arrive too late for the weekend event. One small word like "by" versus "after" can completely change a deadline. Answer D mixes up the units — it says one box is left (the passage says one roll) and asks for three rolls (the passage says three boxes), so both items are described with the wrong labels.
A helpful strategy: when checking messages or notes against a passage, go fact by fact. Ask yourself, "Does the number match? Does the unit match? Does the timing match?" If any one of those three is off, that answer is wrong.