All questions
Question 1
WORK GUIDE
Getting Started
Get a name card from the office.
Work Hours
Start at 8:00 a.m.
Time Off
Call your manager if you are sick.
Safety
Tell your manager if you are hurt at work.
Ben is sick before his shift. Where can he find what to do?
- Getting Started — get a name card
- Work Hours — check the start time
- Time Off — call the manager (correct answer)
- Safety — report a work injury
Explanation: When a workplace document is divided into sections with bold headings, each heading acts like a label that tells you exactly what kind of information is inside. To answer this question correctly, you need to match Ben's situation — being sick before his shift — to the right section heading.
The section called Time Off says to "call your manager if you are sick." That's a perfect match. Being sick means you can't come in, which is a time-off situation. So C is the correct answer — Ben should look at the Time Off section and call his manager.
Now let's look at why the other choices miss the mark. A (Getting Started) talks about picking up a name card from the office — that's for a new employee's first day, not for someone calling out sick. B (Work Hours) tells you when to start your shift (8:00 a.m.), which is useful for scheduling but has nothing to do with missing work because of illness. D (Safety) applies when someone is hurt on the job — an injury that happens while working. Ben isn't injured at work; he's sick at home before his shift even starts.
A useful strategy: when a document has labeled sections, scan the headings first before reading everything. Ask yourself, "Which heading matches my situation?" This saves time and helps you avoid being tricked by sections that sound related but don't actually match the specific problem described in the question.
Question 2
CAFE MENU
Lunch Plates
Chicken and rice
Bean soup and bread
Side Orders
Salad
Fruit cup
Drinks
Coffee
Tea
Food Notes
Ask staff about nuts, milk, or eggs.
Rosa has a nut allergy. Which section should she check before she orders?
- Lunch Plates — main meal choices
- Side Orders — small food choices
- Drinks — coffee and tea choices
- Food Notes — allergy information (correct answer)
Explanation: When a menu or any document has a special section just for warnings or important notes, that section is almost always the most important place to look for health and safety information. Rosa has a nut allergy, which means she needs to know if any food contains nuts before she eats it — this is a health concern, not just a preference.
The Food Notes section at the bottom of the menu says, "Ask staff about nuts, milk, or eggs." That word "nuts" is exactly what Rosa needs. This section was written specifically to help customers with allergies, making D the correct answer.
The other sections each describe food categories, but none of them address allergies. A (Lunch Plates) lists chicken and rice and bean soup, but it gives no allergy information — Rosa can't tell from those names alone whether nuts are hidden in a sauce or seasoning. B (Side Orders) lists salad and fruit cup, which sound safe, but looks can be deceiving — a salad could have a nut topping, and a fruit cup could include a nut garnish. C (Drinks) covers coffee and tea, which are unlikely to contain nuts, but this section still tells Rosa nothing about her allergy risk across the whole menu.
A good strategy to remember: whenever you see a document with a section labeled "Notes," "Warnings," or "Important Information," go there first if you have a specific concern. Writers put critical details in those sections on purpose — they are your shortcut to what matters most.
Question 3
JOB APPLICATION
Personal Details
Name
Home address
Phone
Work Details
Job wanted
Start date
Emergency Contact
Name
Phone
Sign Here
Signature
Date
Marta has a new phone number. Which label should she use?
- Personal Details — Phone (correct answer)
- Work Details — Start date
- Emergency Contact — Phone
- Sign Here — Date
Explanation: When filling out a form, your job is to match the type of information to the correct section label. Forms are organized into categories, and each piece of information belongs in exactly one place. Ask yourself: "What kind of information is this, and which section is about that topic?"
Marta's new phone number is her personal contact information — it's how someone reaches her directly. Looking at the form, Personal Details lists "Phone" as one of its fields. This is the right match. Answer A is correct because Marta's phone number belongs under Personal Details — Phone, which is designed to collect the applicant's own contact information.
Here's why the other choices don't fit. B, Work Details — Start date, is about when she wants to begin the job, not contact information at all. A phone number has nothing to do with a start date. C, Emergency Contact — Phone, is a trap because it also has a "Phone" field — but that phone number belongs to someone else, like a family member to call in an emergency. Marta updating her own number would go in the wrong place if she used this section. D, Sign Here — Date, is where she signs and writes today's date, not where any phone number goes.
A helpful tip: when a form has two fields with the same label (like "Phone" appearing in both Personal Details and Emergency Contact), always read the section heading carefully to understand whose information goes there. The heading tells you the purpose — don't just match the field name.
Question 4
POWER BILL
Account Summary
Last payment: May 2
Current balance: $74
Payment Due
Amount due: $58
Due date: June 20
New Charges
Power used: $42
Service fee: $16
Pay by Mail
Send the payment slip and check.
Omar needs the amount to pay and the last day to pay it. Which section has both?
- Account Summary — balance and last payment
- Payment Due — amount and due date (correct answer)
- New Charges — power and service fee
- Pay by Mail — slip and check
Explanation: When reading a document with multiple sections, each section has a specific job. Your task is to match what the person needs with the section that provides it. Omar needs two things: the amount to pay and the last day to pay it.
Look at the "Payment Due" section — it lists exactly those two pieces of information: the amount due ($58) and the due date (June 20). That's a direct match for both of Omar's needs, making B the correct answer.
Now let's walk through why the other options fall short. A, the Account Summary, shows the last payment and the current balance — useful for understanding your account history, but neither of those tells Omar what he owes right now or when it's due. C, New Charges, breaks down what created the bill — power used (42)andtheservicefee(16) — but those are the components of the bill, not a payment deadline. D, Pay by Mail, tells Omar how to send a payment, not how much to send or when to send it by.
Notice that A and C are common traps here — they contain dollar amounts, so they might look like payment information at a glance. But the question asks for the amount due and the due date, not just any numbers on the page.
Strategy tip: When a question asks you to find specific information, underline exactly what's being asked for — here, "amount to pay" and "last day." Then scan each section for both requirements. A section that only meets one of two needs is not the right answer. Question 5
CITY CLASS FORM
For Office Use Only
Worker number
Date received
Start Here
Name
Home address
Class Choice
Class name
Day wanted
Payment
Cash or card
Ana is filling out the form herself. Where should she begin?
- Start Here — write her name (correct answer)
- Office Use — write a number
- Class Choice — pick a day
- Payment — choose cash or card
Explanation: When you look at a form, one of the most important skills is knowing where to start — and forms often give you a direct signal. Look for section labels and instructions printed on the form itself, because they tell you exactly what to do and in what order.
In this case, the City Class Form has a section clearly labeled "Start Here." That label is a direct instruction — it tells anyone filling out the form that this is the beginning. Under "Start Here," the form asks for your name and home address, which makes sense as the starting point since the office needs to know who you are first.
Choice A is correct because "Start Here" is the labeled starting point, and it asks for basic personal information like a name — exactly what Ana should fill in first.
Choice B is wrong because the "For Office Use Only" section is not meant for the person filling out the form. That section — with the worker number and date received — is completed by staff after they receive the form. Ana should never write in that section herself.
Choice C skips ahead to "Class Choice," which is a later section. Even though Ana will need to choose a class and a day, she cannot skip her personal information. The form must be filled out in order.
Choice D jumps all the way to "Payment," which is the final step. You cannot complete a form by starting with payment before identifying yourself and choosing a class.
Remember: On any form question, look for a label like "Start Here" — forms are designed to guide you, and those instructions are your roadmap.
Question 6
CLINIC VISIT
Your Visit
Monday, August 8 at 3:00 p.m.
When You Arrive
Check in at the front desk.
What to Bring
Bring your ID and health card.
Change or Cancel
Call 555-0184 before the visit.
Nina cannot come on Monday. She wants a new day. Which section should she read?
- Your Visit — Monday and time
- When You Arrive — front desk
- What to Bring — ID and card
- Change or Cancel — phone number (correct answer)
Explanation: When a document is divided into sections with headings, each section has a specific purpose. Your job is to match what someone needs to do with the section that covers that topic. This is a common reading skill tested on literacy exams.
Nina's situation is clear: she can't make her Monday appointment and needs to reschedule — meaning she needs to change her visit. Look at the section headings and ask yourself, "Which one deals with changing or canceling an appointment?" The answer points directly to D) Change or Cancel, which tells you to call 555-0184 before the visit. That phone number is exactly what Nina needs to request a new day.
The other sections don't help her situation at all. A) Your Visit only tells her the current appointment — Monday at 3:00 p.m. — but says nothing about how to change it. Reading it won't solve her problem. B) When You Arrive explains what to do at the front desk once she gets there, which assumes she's already keeping the appointment — she's not. C) What to Bring lists her ID and health card, which is useful later but has nothing to do with rescheduling.
A useful strategy: on questions like this, focus on the person's goal, not just the words in the passage. Nina's goal is to change her appointment. Scan the section headings for the one that matches that goal. Headings are shortcuts — they tell you what each section is for, so you don't have to read everything to find your answer.
Question 7
COLD RELIEF TABLETS
Uses
Helps with cough and pain.
Directions
Take two tablets with food.
Warnings
Do not take more than six tablets a day.
Storage
Keep in a cool, dry place.
Lee wants to know if he should take the tablets after a meal. Where should he look?
- Uses — cough and pain
- Warnings — daily limit
- Directions — take with food (correct answer)
- Storage — cool, dry place
Explanation: When reading a product label, each section has a specific job. The key skill here is matching what you want to know with the right section to look in. Lee's question is about timing — should he eat before taking the tablets? That's a question about how to take the medicine, which means you need the Directions section.
C is correct because the Directions section says "Take two tablets with food." The phrase "with food" tells Lee he should take the tablets during or after a meal — exactly the information he's looking for.
A is wrong because the Uses section only tells you what the medicine treats — cough and pain. It says nothing about how or when to take it. Don't confuse a medicine's purpose with its instructions.
B is wrong because Warnings tells you what not to do — in this case, don't take more than six tablets per day. That's a safety limit, not a guide for meal timing. Warnings and Directions are easy to mix up, so always check: is this a rule for safety, or a step for use?
D is wrong because Storage tells you where to keep the medicine, not how to take it. A cool, dry place has nothing to do with meals.
A helpful tip: when you see a label question, first ask yourself, "What kind of information am I looking for?" — purpose, instructions, safety, or storage. Match that to the correct section before reading the answer choices.
Question 8
BUS 6 TIMES
Weekday Times
Oak Street: 6:30, 7:30, 8:30
Pine Road: 6:40, 7:40, 8:40
Weekend Times
Oak Street: 8:10, 10:10, 12:10
Pine Road: 8:20, 10:20, 12:20
Fares
Adult: $2
Senior: $1
Sam needs the first Sunday bus at Oak Street. Which two labels should he use?
- Weekday Times — Oak Street
- Weekend Times — Oak Street (correct answer)
- Weekend Times — Pine Road
- Fares — Adult price
Explanation: When reading a schedule or chart, your first job is to find the right section before you look for the specific information you need. Think of it like a map — you have to zoom into the right neighborhood before you can find a specific street.
Here, Sam wants the first bus on a Sunday at Oak Street. Sunday is a weekend day, so you need the "Weekend Times" section — not the weekday one. Within that section, you look at the "Oak Street" row, which shows 8:10, 10:10, and 12:10. The first time listed is 8:10, so that's Sam's bus. To find that answer, you used exactly two labels: Weekend Times and Oak Street — which makes B the correct choice.
A is wrong because it points to "Weekday Times," but Sunday is not a weekday. Monday through Friday are weekdays; Saturday and Sunday are the weekend. Using the weekday schedule would give Sam the wrong bus times entirely.
C is wrong because it uses the correct section (Weekend Times) but the wrong stop — Pine Road, not Oak Street. Sam needs Oak Street, so this would send him to a completely different bus stop.
D is wrong because "Fares — Adult price" tells you the cost of a ticket, not when the bus runs. Sam's question is about timing, not money.
A good strategy: always break the question into parts. Ask yourself, What section applies? then What row or column do I need? Matching those two labels will almost always lead you straight to the answer.
Question 9
OAT BITES
Ingredients
Oats, sugar, oil, and flavor.
Allergy Note
Contains milk.
Food Facts
Eight bars in this box.
Best Before
October 14.
Jo cannot have milk. Where can Jo find a clear milk message?
- Ingredients — foods used to make the bars
- Food Facts — number of bars in the box
- Allergy Note — contains milk (correct answer)
- Best Before — date to use the bars
Explanation: Food labels use different sections to share specific types of information. When someone has a food allergy, knowing which section to look at can make a real difference. This question tests whether you can match a person's need to the right label section.
Since Jo cannot have milk, she needs to find a warning about milk. The label has a section called Allergy Note, and it states clearly: "Contains milk." That is a direct, specific message about milk — exactly what Jo needs to check before eating. So C is the correct answer.
Now look at why the other choices don't fit. A points to the Ingredients section, which lists oats, sugar, oil, and flavor — no milk is mentioned there. While ingredients can sometimes reveal allergens, this label's ingredient list does not include milk, so it would not give Jo a clear milk message. B points to Food Facts, which only tells you there are eight bars in the box. That has nothing to do with milk or allergies. D points to Best Before, which gives the date October 14 — useful for freshness, but completely unrelated to milk warnings.
The key trap here is assuming the Ingredients list always shows everything, but allergy information is often listed separately in a dedicated Allergy Note. Food labels are designed this way so important warnings stand out clearly.
Study tip: When reading labels for allergy questions, always look for a dedicated allergy or warning section first — it is the most direct place to find that information.
Question 10
MOVE-OUT LIST — FRONT
Before You Leave
Remove your food and boxes.
Clean the Home
Wash the floor and sink.
The list continues on the back.
MOVE-OUT LIST — BACK
Keys and Final Check
Close the windows.
Return all keys.
Questions
Call the rental office.
Kim finished cleaning. She needs the next part of the list. Where should she start?
- Back — Keys and Final Check (correct answer)
- Front — Before You Leave
- Front — Clean the Home
- Back — Questions and phone call
Explanation: When you're reading a document that continues on another side, order matters. Think of it like following steps in a recipe — you do them in sequence. Here, Kim has already finished "Clean the Home," which is the last section on the front of the list. That means her next step comes from the back.
Flip to the back, and the first section listed is "Keys and Final Check," which tells her to close the windows and return all keys. That's exactly where she should start — making A the correct answer.
Now let's look at why the other choices don't work. B points to "Before You Leave" on the front, which covers removing food and boxes. That section comes before cleaning, so Kim has already passed it — going back there would mean repeating steps out of order. C points to "Clean the Home," also on the front — but that's the section Kim just finished, so starting there again makes no sense. D mentions "Questions and phone call," which refers to the last section on the back. That section exists for when Kim has concerns, not as the next task in the sequence. Jumping to it would skip the important key-return steps entirely.
A helpful strategy: when a document says "continued on back" or has multiple sections, always ask yourself where you are in the sequence before choosing an answer. On this exam, passages often test whether you can track your position in a step-by-step document — so read every section label carefully and note which side of the page it appears on.