All questions
Question 1
Customer: I need two large decaf coffees. Put a little milk in one. Put no milk in the other. No sugar in either.
Which reply best checks the order?
- So you want two large regular coffees, one with milk and neither with sugar.
- So you want two large decaf coffees, both with milk and neither with sugar.
- So you want two large decaf coffees, one with milk and neither with sugar. (correct answer)
- So you want two large decaf coffees, one with milk and both with sugar.
Explanation: When a server or cashier repeats an order back to a customer, the goal is to confirm every detail exactly as it was stated — no more, no less. Think of it like a checklist: type of coffee, size, milk, sugar. Every item needs to match.
The customer ordered two large decaf coffees — one with a little milk, one with no milk — and no sugar in either. Answer C captures all of this perfectly: two large decaf coffees, one with milk, neither with sugar. That's a word-for-word match with the original order.
Here's where the other choices go wrong. Answer A changes "decaf" to "regular," which is a serious mistake — regular coffee contains caffeine, and a customer asking for decaf likely has a specific reason (health, preference, time of day). Getting this wrong could be a real problem. Answer B says "both with milk," but the customer only wanted milk in one coffee, not both. This misreads a key detail. Answer D says "both with sugar," but the customer clearly said no sugar in either — this is the opposite of what was requested.
Notice that A, B, and D each change exactly one detail from the original order. These are the kinds of traps this question is designed to test. The wrong answers are close enough to sound reasonable if you're not paying careful attention.
Your strategy: when checking comprehension of a spoken or written request, go word by word through the original and verify each detail independently. Don't assume — confirm.
Question 2
Caller: Come to sixty-eight Pine Road. Use the back door. Ring the bell two times.
Which reply best checks where to go?
- So you said sixty-eight Pine Road, the front door, and ring two times.
- So you said sixty-eight Pine Road, the back door, and ring two times. (correct answer)
- So you said eighty-six Pine Road, the back door, and ring two times.
- So you said sixty-eight Pine Road, the back door, and ring three times.
Explanation: When someone gives you directions or instructions, a smart way to make sure you understood correctly is to repeat the information back in your own words. This is called "checking for understanding," and it helps catch any mistakes before they become a problem. On this exam, questions like this test whether you can spot the version that matches exactly what was said.
The caller gave three pieces of information: the address is sixty-eight Pine Road, the door to use is the back door, and you should ring the bell two times. The best reply repeats all three details correctly — and that's exactly what B does. It confirms the right address, the right door, and the right number of rings, making it the most accurate check.
Here's where the other choices go wrong. A says "front door" — but the caller clearly said back door. This is a small but important word swap that would send you to the wrong entrance. C says "eighty-six Pine Road" instead of sixty-eight — the digits are flipped, which would take you to a completely different address. D says "ring three times" instead of two — again, one word off, but it changes the instruction entirely.
Notice that each wrong answer changes only one detail, which makes them tricky. The trap is assuming you heard everything right when one small piece slipped. Your strategy: when checking instructions, go through each detail one by one and compare it carefully to what was actually said.
Question 3
Store worker: Your total is thirty-eight dollars. Pay twenty dollars today. Pay the other eighteen dollars on Friday.
Which reply best checks the payment plan?
- So you said the total is thirty-eight dollars, with eighteen today and twenty Friday.
- So you said the total is thirty-eight dollars, with twenty today and eighteen Monday.
- So you said the total is forty-eight dollars, with twenty today and eighteen Friday.
- So you said the total is thirty-eight dollars, with twenty today and eighteen Friday. (correct answer)
Explanation: When someone gives you a payment plan, a smart way to confirm it is to repeat the details back in your own words. This is called "checking your understanding," and it helps catch any mistakes before money changes hands. The key is to make sure every detail — the total, the amount due today, the amount due later, and when that later payment is due — matches exactly what was said.
The store worker said: total is 38∗∗,pay∗∗20 today, pay $18 on Friday. The best reply repeats all three of those details correctly. Answer D does exactly that — it restates the $38 total, the $20 due today, and the $18 due Friday. That's a perfect match, making D the correct answer.
Answer A gets the day wrong and swaps the amounts — it says $18 today and $20 Friday, which is the opposite of what the worker said. Answer B gets the amounts right but says "Monday" instead of Friday — one wrong word can cause a real problem when it comes to a deadline. Answer C changes the total from $38 to $48, which is a math error; $38 is the correct total, not $48.
A helpful tip: when checking a payment plan, go through it piece by piece — total amount, first payment, second payment, and due date. Any one of those details can be changed in a wrong answer to create a trap. Train yourself to verify all the numbers and the timing before agreeing to any plan. Question 4
Office worker: Wait at the bus stop. If the bus is over ten minutes late, call our office. Do not call the driver.
Which reply best checks what to do?
- So you said I wait there and call the office if the bus is over ten minutes late. (correct answer)
- So you said I wait there and call the driver if the bus is over ten minutes late.
- So you said I leave there if the bus is over ten minutes late.
- So you said I wait there and call the office if the bus is five minutes late.
Explanation: When someone gives you instructions, repeating them back in your own words is a great way to make sure you understood correctly. This is called "checking for understanding," and questions like this test whether you can identify an accurate summary of what was said.
The office worker gave three clear instructions: wait at the bus stop, call the office if the bus is over ten minutes late, and do not call the driver. A good reply repeats these key details back accurately — nothing added, nothing changed, nothing left out.
Answer A is correct because it captures the two most important points exactly: wait at the stop, and call the office (not the driver) if the bus is over ten minutes late. It matches the original instructions word for word in meaning.
Answer B swaps "office" for "driver," which is the opposite of what the worker said. The worker specifically said do not call the driver, so this reply shows a misunderstanding of a critical detail.
Answer C says to leave if the bus is late, but the worker said to wait — that is the very first instruction given. Leaving is the wrong action entirely.
Answer D gets the action and the contact right (wait, call the office), but changes "over ten minutes" to "five minutes." This is a small but important difference — the timing matters, and five minutes is not the same as ten.
Study tip: When checking instructions, pay close attention to the who, what, and when — those are the details most likely to be changed in wrong answer choices.
Question 5
New worker: My name is Nina Reed. Nina is spelled N-I-N-A. Reed is spelled R-E-E-D.
Which reply best checks the worker's name?
- So you said Nina Reed, spelled N-I-N-A and R-E-A-D.
- So you said Mina Reed, spelled M-I-N-A and R-E-E-D.
- So you said Nina Reed, spelled N-I-N-A and R-E-E-D. (correct answer)
- So you said Nina Reid, spelled N-I-N-A and R-E-I-D.
Explanation: When someone gives you their name and spells it out, the best way to confirm it is to repeat back exactly what they said — both the name and the spelling — without changing a single letter. This kind of checking question tests whether you can carefully match spoken information to written details.
Nina clearly states her first name is spelled N-I-N-A and her last name is spelled R-E-E-D. Choice C repeats both the name and both spellings perfectly: "Nina Reed, spelled N-I-N-A and R-E-E-D." That's an exact match, which makes it the correct confirmation.
The other choices each contain a subtle error. Choice A gets the first name and its spelling right, but changes the last name's spelling to R-E-A-D — that spells "read," not "Reed." Choice B changes the first name entirely from Nina to Mina and swaps the first letter's spelling from N-I-N-A to M-I-N-A, even though the last name spelling is correct. Choice D keeps the first name right but changes the last name to "Reid," spelled R-E-I-D — a different name altogether.
Notice that each wrong answer changes only one small detail, which is exactly how tricky these questions are designed to be. A quick strategy: when checking a name, go letter by letter and compare each spelling in the answer to what was originally said. Don't just skim the name itself — the spelling is where the errors hide. Train your eye to slow down on spelled-out words, because one wrong letter makes the whole confirmation incorrect.
Question 6
Manager: First clean room four. Then fill the supply cart. Finish both before lunch.
Which reply best checks the work plan?
- So you said I clean room five, then fill the cart before lunch.
- So you said I fill the cart, then clean room four before lunch.
- So you said I clean room four, then fill the cart after lunch.
- So you said I clean room four, then fill the cart before lunch. (correct answer)
Explanation: When someone gives you a list of instructions, your job is to repeat them back exactly as stated — same tasks, same order, same time frame. This kind of question tests whether you can accurately check your understanding of a work plan without changing any details.
The manager's instructions have three parts: (1) clean room four, (2) fill the supply cart, (3) finish both before lunch. A good reply restates all three correctly. Answer D does exactly that — "clean room four, then fill the cart before lunch" matches the original instructions word for word, making it the correct way to confirm the plan.
Here is where the other choices go wrong. Answer A changes "room four" to "room five," which is a factual error — you would be heading to the wrong room entirely. Answer B flips the order, putting "fill the cart" before "clean room four," which reverses the manager's sequence and could cause real confusion on the job. Answer C gets the room and the order right but changes "before lunch" to "after lunch," which means the work would be done at the wrong time.
Notice that each wrong answer changes only one detail — that is the trap. The question is designed to see if you catch small but important differences.
Your strategy: when checking instructions, compare each piece one at a time — first the tasks, then the order, then the deadline. If even one piece is off, that answer is wrong. Slow down and match every detail before you confirm.
Question 7
Supervisor: Take the blue box to shelf two. Sorry, I mean the green box to shelf three.
Which reply best checks the corrected directions?
- So you said the blue box goes to shelf three.
- So you said the green box goes to shelf two.
- So you said both boxes go to shelf three.
- So you said the green box goes to shelf three. (correct answer)
Explanation: When someone corrects themselves mid-instruction, your job as a listener is to repeat back the final, corrected version — not the original mistake. This question tests whether you can identify what the supervisor actually meant after the correction.
The supervisor started by saying "blue box, shelf two" but immediately caught the error and corrected it to "green box, shelf three." That second version is the real instruction. A good reply confirms understanding by restating exactly that corrected information. Choice D — "So you said the green box goes to shelf three" — does precisely that. It mirrors the corrected direction word for word, giving the supervisor a clear chance to confirm or adjust further.
Choice A trips you up by mixing the old box color (blue) with the new shelf number (three) — it combines the mistake with part of the correction, which creates a completely wrong instruction. Choice B does the opposite: it uses the correct box color (green) but pairs it with the wrong shelf (two), which was part of the original error. Choice C is the most confusing of all — it invents something entirely new by claiming both boxes should go to shelf three, which was never said at all.
A helpful tip: whenever directions are corrected, mentally cross out the first version and focus only on what comes after "I mean" or "I meant." That's the real message. When you repeat it back, stick to that corrected version exactly — don't blend old and new details together, which is the trap choices A and B both set for you.
Question 8
Nurse: Take one pill with food each morning. Do not take it at night.
Which reply best checks how to take the pill?
- So you said one pill with food each morning, and none at night. (correct answer)
- So you said one pill without food each morning, and none at night.
- So you said one pill with food each night, and none in the morning.
- So you said two pills with food each morning, and none at night.
Explanation: When someone gives you important instructions — like how to take medicine — a key skill is repeating the information back correctly to make sure you understood it. This is called "checking for understanding," and it's tested here.
The nurse said three things: (1) take one pill, (2) with food, (3) each morning — and not at night. The best reply simply mirrors those three details back, word for word, without changing anything.
Answer A does exactly that: one pill, with food, each morning, and none at night. It matches the nurse's instructions perfectly, which makes it the correct answer.
Answer B changes one important detail — it says "without food," but the nurse specifically said with food. Swapping that small word creates a dangerous misunderstanding about how to take the medication.
Answer C flips the timing entirely — it says "each night" and "none in the morning," which is the opposite of what the nurse said. This is a common trap: the right words are there, but in the wrong order.
Answer D changes the number of pills from one to two. Doubling a dose is a serious error, and this choice tests whether you're paying close attention to amounts, not just timing.
Study tip: When a question asks you to check or repeat instructions, look for the answer that matches the original information exactly — same number, same details, same timing. Any single word that changes often signals the wrong answer.
Question 9
Dental worker: Your Monday visit is canceled. Your new visit is Wednesday, May eighth, at ten fifteen.
Which reply best checks the new visit?
- So you said Monday, May eighth, at ten fifteen is my new visit.
- So you said Wednesday, May eighth, at ten fifteen is my new visit. (correct answer)
- So you said Wednesday, May eighth, at ten fifty is my new visit.
- So you said Wednesday, May eighteenth, at ten fifteen is my new visit.
Explanation: When someone gives you new information — especially about appointments — the smart move is to repeat it back to confirm you heard every detail correctly. This question tests whether you can catch the exact details: the day, date, and time.
The dental worker clearly states three things: the day is Wednesday, the date is May eighth, and the time is ten fifteen. Answer B repeats all three of these details exactly as spoken, making it the correct way to confirm the appointment.
Here's where each wrong answer goes off track. Answer A swaps "Wednesday" for "Monday" — but Monday was the canceled appointment, not the new one. Repeating the wrong day would cause serious confusion and defeat the whole purpose of confirming. Answer C gets the day right but changes the time from "ten fifteen" to "ten fifty" — a small difference that sounds similar but means arriving 35 minutes late. Answer D gets the day and time right but changes the date from "May eighth" to "May eighteenth," which is a completely different day on the calendar.
Notice that each wrong answer changes just one detail — that's the trap. The question is designed to see if you're paying close attention to every part of the message, not just most of it.
Study tip: When confirming information, check it piece by piece — day, date, and time separately. On questions like this, always go back to the passage and match each detail word for word before choosing your answer.
Question 10
Clinic worker: Your visit is Tuesday the fourteenth at three thirty. Please come fifteen minutes early.
Which reply best checks the visit details?
- So you said Tuesday the fifteenth at three thirty, and I come early.
- So you said Tuesday the fourteenth at three thirty, and I come fifteen minutes early. (correct answer)
- So you said Tuesday the fourteenth at three fifteen, and I come fifteen minutes early.
- So you said Tuesday the fourteenth at three thirty, and I come thirty minutes early.
Explanation: When someone gives you important details — like dates, times, and instructions — a key real-life skill is repeating those details back accurately. This is called "checking" or "confirming" information, and it protects you from showing up at the wrong time or place. On this exam, you're being tested on whether you can spot an exact, error-free repeat of what was said.
The clinic worker stated three specific details: Tuesday the fourteenth, three thirty, and fifteen minutes early. The best reply must match all three perfectly. Answer B does exactly that — it repeats the date (fourteenth), the time (three thirty), and the early arrival time (fifteen minutes) without changing a single word. That's your correct answer.
Now look at why the others fail. Answer A changes "fourteenth" to "fifteenth" — a one-number mistake that could mean arriving on the completely wrong day. It also drops "fifteen minutes," just saying "come early," which is too vague to be a real confirmation. Answer C keeps the date right but changes "three thirty" to "three fifteen" — a fifteen-minute error that could make you miss your appointment. Answer D gets the date and time right but changes "fifteen minutes early" to "thirty minutes early," doubling the wait time unnecessarily and showing the details weren't absorbed correctly.
A good strategy: when checking details, go through each piece of information one at a time — date, then time, then any extra instructions. If even one detail is off, the whole confirmation fails.