Adult ESL/ELL High Beginner Quiz: Confirming Contact Information
10 questions · exam conditions
0:00
Confirming Contact InformationQuestion 1 of 10

David is filling out a form at a community center. The staff member says, "Let me confirm your email. Is it david.jones@gmail.com?" David's email is actually david.james@gmail.com.

Which response best shows David confirming and correcting his email address?

"Close, but the last name is wrong. It's james, not jones — so david.james@gmail.com."
"Yes, that email is fine. You can use that one to reach me anytime."
"I don't use email very often, so it probably doesn't matter which one you have."
"Could you just write down my phone number instead? Email is confusing."
← Back to quizzes

Adult ESL/ELL High Beginner Quiz

Adult ESL/ELL High Beginner Quiz: Confirming Contact Information

Practice Confirming Contact Information in Adult ESL/ELL High Beginner with focused quiz questions that help you check what you know, review explanations, and build confidence with test-style prompts.

What this quiz covers

This quiz focuses on Confirming Contact Information, giving you a quick way to practice the rules, question types, and explanations that matter most for Adult ESL/ELL High Beginner.

How to use this quiz

Try each quiz question before looking at the correct answer. Use the explanations to review missed ideas, then come back to similar questions until the pattern feels familiar.

All questions

Question 1

David is filling out a form at a community center. The staff member says, "Let me confirm your email. Is it david.jones@gmail.com?" David's email is actually david.james@gmail.com.

Which response best shows David confirming and correcting his email address?

  1. "Close, but the last name is wrong. It's james, not jones — so david.james@gmail.com." (correct answer)
  2. "Yes, that email is fine. You can use that one to reach me anytime."
  3. "I don't use email very often, so it probably doesn't matter which one you have."
  4. "Could you just write down my phone number instead? Email is confusing."
Explanation: When someone gives you incorrect information on a form, your job is to do two things at once: acknowledge what they said and provide the correction clearly. This question tests whether you can identify a response that completes both steps in a real-world communication situation. Answer A does exactly that. David first signals that the staff member was close but not quite right ("Close, but the last name is wrong"), then specifies the error ("jones"), and finally provides the full correct email ("david.james@gmail.com"). This leaves no room for confusion — the staff member knows what was wrong and what the correct information is. Answer B is incorrect because David agrees with wrong information. Saying "yes, that email is fine" confirms an address that will never reach him, which defeats the entire purpose of providing contact details. Answer C is also wrong — saying the email "probably doesn't matter" is not a correction at all. It avoids the problem rather than solving it, and it could mean important messages never get delivered. Answer D redirects to a phone number instead of fixing the email, which may not be what the form requires and still leaves the incorrect email on record. Avoiding the problem is not the same as correcting it. A helpful tip: in everyday English communication, a good correction usually has three parts — a polite acknowledgment, the specific mistake, and the correct version. Watch for answer choices that skip the correction entirely or accidentally agree with the wrong information.

Question 2

A doctor's office calls Rosa to confirm her appointment reminder will be sent to her address. The assistant says, "We have 412 Oak Street, Apartment 3B. Is that still your address?" Rosa moved last month. Her new address is 214 Oak Street, Apartment 3B.

Rosa wants to give her correct current address. Which response is most appropriate?

  1. "That was my old address. I moved — please update it to 214 Oak Street, Apartment 3B." (correct answer)
  2. "The apartment number is wrong. Please change Apartment 3B to Apartment 2B at the same street."
  3. "Yes, that's still correct. You can send the reminder there and I'll get it eventually."
  4. "I'm not sure of my new address yet. Can you keep the old one for now and I'll call back?"
Explanation: When you need to correct information someone has on file for you, the most important things to do are: clearly state what is wrong, explain why it changed, and give the correct information. This question tests whether you can communicate a change accurately and completely in a real-world situation. Answer A does all three things well. Rosa says the old address is no longer correct, explains she moved, and gives the full updated address — "214 Oak Street, Apartment 3B." The assistant now has everything needed to update the record. This is the most appropriate and complete response. Answer B is wrong because it changes the apartment number, but the apartment number (3B) is actually correct. The street number is what changed — from 412 to 214. Choosing B would leave the wrong street number in the system and create a different mistake. Answer C is wrong because Rosa confirms incorrect information. She says "yes, that's still correct" even though it is not. The reminder would be sent to the wrong address, and Rosa may never receive it. Saying "I'll get it eventually" is wishful thinking, not a solution. Answer D is wrong because Rosa actually does know her new address. Pretending she doesn't and asking to keep old information delays fixing the problem and could cause her to miss important medical communications. A helpful tip: in real-life and on exam questions like this, always look for the answer that is both honest and complete — it should correct the error clearly and provide the accurate replacement information right away.

Question 3

You are helping a friend practice English. She wants to ask a receptionist to repeat an email address she did not hear clearly. Which sentence should your friend use?

  1. "I already gave you my email. Could you please read it back to me so I can check it?"
  2. "Could you please repeat that email address? I want to make sure I have it right." (correct answer)
  3. "I think the email might be wrong. Please delete it and I will give it to you again from the beginning."
  4. "Could you send a test email to that address right now so I can confirm it goes through?"
Explanation: When helping someone practice English for real-world situations, think about whether the sentence matches the exact situation described. Here, your friend missed an email address and needs the receptionist to say it again — that's a simple, polite request for repetition. B is the right choice because it does exactly that. "Could you please repeat that email address?" is a natural, polite way to ask someone to say something again. Adding "I want to make sure I have it right" gives a brief, friendly reason, which makes the request sound even more professional and considerate. This is the kind of phrase you'd hear in real offices, clinics, or schools every day. The other choices don't fit the situation. A describes the opposite problem — the speaker already gave their own email and wants it read back. That's a different scenario entirely, not asking to hear someone else's address again. C assumes the email is wrong and asks to delete and restart, which is too extreme. Your friend doesn't know the address is wrong — she just didn't hear it clearly. This response could also seem rude to a receptionist. D asks for a test email to be sent immediately, which is an unusual and inconvenient request that most receptionists would not expect. It skips the simpler solution of just asking for a repetition. A good study tip: when a question describes a specific communication need (like "she did not hear clearly"), look for the answer that addresses only that need — not more, not less. The best sentence fits the situation like a key fits a lock.

Question 4

Kenji is on the phone with an insurance company. The agent says: "We'll send updates to kenji.tanaka@webmail.net. Is that right?" Kenji's email is kenji.tanaka@webmail.com — not .net.

Which of Kenji's responses best corrects only the part of the email address that is wrong?

  1. "Almost. Everything is right except the ending — it should be .com, not .net. So it's kenji.tanaka@webmail.com." (correct answer)
  2. "No, that's completely wrong. My name is spelled differently and the domain is wrong too."
  3. "Yes, that's fine. Either .com or .net will reach the same inbox for me."
  4. "I'd rather get a letter in the mail instead. Could you use my home address instead of email?"
Explanation: When correcting information on the phone, the goal is to be specific and helpful — fix only what is wrong, confirm what is right, and make sure the other person understands the correction clearly. This question tests whether you can identify a precise, polite, and accurate correction. Kenji's real email is kenji.tanaka@webmail.com, but the agent said kenji.tanaka@webmail.net. The only mistake is the ending: .net should be .com. Everything else — the name, the @ symbol, and "webmail" — is correct. Answer A does exactly this: it tells the agent that most of the address is right, identifies the specific error (the ending), and then repeats the full corrected address so there is no confusion. This is the clearest, most efficient correction. Answer B is wrong because it says the name is spelled differently and the domain is wrong — but neither of those things is true. Kenji's name is spelled correctly, and "webmail" is correct. This response overcorrects and adds false information. Answer C is wrong because .com and .net are not the same. They are different addresses, and emails sent to the wrong one will not reach Kenji. Saying "either is fine" would allow the error to stay, which could cause real problems. Answer D is wrong because it avoids the problem entirely instead of fixing it. Kenji is not saying his email is wrong in general — he just needs one small part corrected. Study tip: When a question asks you to correct "only one part" of something, look for the answer that fixes just the error and confirms the rest is right.

Question 5

A library card application asks for a phone number. The librarian reads it back: "Your number is 714-555-0293?" The applicant realizes she said her number too fast and the librarian may have written it down incorrectly, but she is not sure.

What is the best thing for the applicant to do in this situation?

  1. Say "Yes, that sounds right" and hope the number is correct since she spoke too fast.
  2. Give the librarian a completely different phone number to avoid any possible confusion.
  3. Tell the librarian to erase the number and leave the phone field blank on the form.
  4. Ask the librarian to read the number back one more time slowly so she can compare it digit by digit. (correct answer)
Explanation: When you're not sure if important information was recorded correctly, the right move is always to verify carefully — not to guess, avoid, or give up. This question tests your ability to recognize responsible communication when there's a potential error. Reading a number back digit by digit is the most reliable way to catch a mistake. If the librarian says "714-555-0293" slowly, the applicant can compare each number one at a time and immediately spot any difference. This makes D the best choice — it solves the problem directly, politely, and completely. Choice A is a trap that many people fall into because it feels easier in the moment. Saying "that sounds right" without actually checking means the applicant is accepting a number she isn't sure about. If the number is wrong, the library can never reach her. Choice B doesn't make sense — giving a different number doesn't fix the original mistake; it just creates new confusion and gives the librarian incorrect contact information. Choice C, leaving the phone field blank, removes the problem instead of solving it. A phone number is required on the application, so leaving it empty makes the form incomplete and unhelpful. A good strategy for questions like this: when you see a situation involving a possible error or misunderstanding, look for the answer that fixes the problem directly and respectfully. On this exam, the best answer usually involves clear, calm communication — asking a clarifying question or confirming details — rather than avoiding the situation or guessing.

Question 6

A school calls a parent to confirm a home phone number. The parent says, "Actually, we don't have a home phone anymore. My cell is 555-9021." Which of the following best describes what the parent is doing in this conversation?

  1. The parent is refusing to share contact information with the school for privacy reasons.
  2. The parent is correcting outdated contact information and providing a current alternative number. (correct answer)
  3. The parent is asking the school to remove all phone numbers from the family's record entirely.
  4. The parent is confirming that the home phone number on file is correct and still in use.
Explanation: When reading a conversation on this exam, focus on what each speaker is actually doing with their words — this is called communicative purpose. Ask yourself: What is the goal of what this person said? What information are they giving or changing? In this conversation, the school calls to confirm a phone number, meaning they want to check if it is still correct. The parent responds with "Actually" — a key word that signals a correction — and then explains they no longer have a home phone, offering their cell number instead. This tells you the parent is updating the school with new, current information to replace something that is no longer accurate. That matches answer B: the parent is correcting outdated contact information and providing a current alternative number. Looking at the wrong answers: A is incorrect because the parent is not refusing to share information — they are actively giving a phone number, which is the opposite of refusing. C is incorrect because the parent never asks the school to delete or remove all numbers; they are replacing one number with another, not eliminating contact entirely. D is the trickiest distractor — the school called to confirm the home number, but the parent says they don't have that number anymore, which means it is not correct and not in use. D would only be right if the parent said "Yes, that's right." A useful tip: watch for words like "actually," "anymore," "no longer," or "instead" — these signal that someone is making a correction, not a confirmation.

Question 7

An employer is updating payroll records. She reads an employee's address back to him: "I have your address as 560 Maple Avenue, Apt. 7, correct?" The employee says, "Almost — the apartment number is 17, not 7."

After the employee's correction, which address should the employer write in the payroll record?

  1. 560 Maple Avenue, Apt. 7 — because the street and building number were confirmed as correct.
  2. 517 Maple Avenue, Apt. 7 — because the employee said 17, which changes the street number.
  3. 560 Maple Avenue, Apt. 17 — because only the apartment number needed to be updated. (correct answer)
  4. 560 Maple Avenue, Apt. 70 — because the employee added a digit, making 7 into 70.
Explanation: When someone corrects only part of an address, your job is to update just that part and leave everything else unchanged. This question tests whether you can follow a specific, partial correction without accidentally changing information that was already confirmed as correct. The employer read the address aloud and the employee said "Almost" — meaning most of it was right. He then identified exactly what was wrong: the apartment number is 17, not 7. That one correction tells you to change only the apartment number. The street number (560) and street name (Maple Avenue) were never disputed, so they stay the same. The correct address to write down is 560 Maple Avenue, Apt. 17 — answer C. Choice A keeps the apartment number as 7, which ignores the employee's correction entirely. That would leave a mistake in the payroll record, which is the opposite of what the employer is trying to accomplish. Choice B changes the street number from 560 to 517, but the employee never mentioned the street number at all — he only corrected the apartment. Misreading "17" as a change to the street number is a classic trap of applying a correction to the wrong part of the address. Choice D turns 7 into 70, as if the employee added a zero rather than a 1. The employee clearly said "17," not "70" — confusing these two numbers means misreading the correction itself. Strategy tip: When a question involves a partial correction, mentally mark what was confirmed as correct and what was flagged as wrong. Only change what the person specifically said was incorrect — leave everything else exactly as it was.

Question 8

Maria calls a clinic to update her contact information. The receptionist reads back her phone number: "So your number is 555-3847, correct?" Maria's actual number is 555-3874.

What should Maria say to correct the receptionist?

  1. "Yes, that's right. Thank you for confirming my number."
  2. "Actually, could you change my whole record? I have a new number now."
  3. "Not quite — the last two digits are switched. It's 555-3874, not 555-3847." (correct answer)
  4. "I'm not sure about that number. Can you look it up in the system for me?"
Explanation: When correcting someone who has made a small mistake — like mixing up two digits — the most helpful response is specific and polite. You want to pinpoint exactly what went wrong without asking the other person to redo unnecessary work. In this situation, the receptionist read "555-3847," but Maria's real number is "555-3874." Look closely: the digits 4 and 7 are simply switched at the end. Answer C handles this perfectly — "Not quite — the last two digits are switched. It's 555-3874, not 555-3847." Maria identifies the error clearly, gives the correct number, and even shows the contrast so the receptionist can fix it right away. This is polite, efficient, and accurate. Answer A is wrong because Maria would be confirming an incorrect phone number. Saying "yes, that's right" when the number is wrong would leave a mistake in her records — the opposite of her goal. Answer B is wrong because Maria isn't calling with a new number; she's correcting a small error in what the receptionist already read back. Asking to change her "whole record" is an overreaction that doesn't match the situation. Answer D is wrong because Maria already knows her own phone number — she doesn't need the system to look it up. This response avoids the problem instead of solving it. A good tip to remember: when correcting a small factual error in conversation, be specific about what is wrong and what the correct information is. Vague responses (like D) or over-corrections (like B) waste time and cause confusion.

Question 9

Listen to this phone conversation. A bank employee says: "Mr. Kim, I'm calling to verify your mailing address. We have 88 Birch Lane, Springfield, correct?" Mr. Kim replies: "It's Birch Lane, yes, but the number is 8 Birch Lane, not 88."

What does Mr. Kim's response tell us about the information in the bank's records?

  1. The street name and the house number are both wrong in the bank's records.
  2. The street name is correct, but the house number in the bank's records has an extra digit. (correct answer)
  3. The house number is correct, but the street name is spelled incorrectly in the bank's records.
  4. Both the street name and the city name are correct, so no changes are needed to the records.
Explanation: When reading or listening to a conversation that involves correcting information, pay close attention to which part of the information is confirmed and which part is changed. This skill is especially important for real-life situations like phone calls with banks, offices, or businesses. In this conversation, Mr. Kim hears the bank employee say "88 Birch Lane." He responds by confirming "Birch Lane, yes" — meaning the street name is correct. However, he immediately corrects the number: "the number is 8 Birch Lane, not 88." The bank has "88," but the real address is "8." The bank's record has an extra digit — an extra "8" — making B the correct answer. Let's look at why the other choices are wrong. A says both the street name and house number are wrong, but Mr. Kim clearly says "Birch Lane, yes," confirming the street name is right. C says the house number is correct and the street name is spelled wrong — this is the opposite of what happened; the house number is the problem, not the street name. D says no changes are needed, but the entire point of Mr. Kim's response is to make a correction — the number must be changed from 88 to 8. A useful strategy: in correction conversations, listen for words like "yes, but" or "correct, however." These signal that one part is right and another part needs fixing. Underline or note what is confirmed first, then focus on what is being changed.

Question 10

A student wants to politely ask a school office worker if the phone number on file is still correct. Which sentence is the most appropriate way to begin this conversation?

  1. "Hi, I need to check if my old phone number has been updated yet. Can you look that up?"
  2. "I was told to come here because my number is wrong. Can you fix whatever is in the system?"
  3. "You probably have the wrong number for me. What did someone put in there by mistake?"
  4. "Hello, could you tell me what phone number you have on file for me so I can confirm it's correct?" (correct answer)
Explanation: When asking for help in a formal setting like a school office, your word choice and tone signal respect. Questions like this test whether you can recognize polite, professional language — the kind that opens a conversation without sounding rude, accusatory, or demanding. The best opening is D. It starts with "Hello," which is a warm, respectful greeting. The phrase "could you tell me" is a polite request form, and the rest of the sentence explains exactly what you need and why — to confirm the number is correct. It puts no blame on anyone and invites cooperation. This is the tone you want with office staff. Choice A has some polite elements, but the phrasing "updated yet" implies frustration or impatience, as if someone already failed to do their job. It also skips a greeting entirely, which feels abrupt in a formal interaction. Choice B is problematic because "I was told to come here" sounds like you're passing blame, and "fix whatever is in the system" sounds dismissive and rude, as if the worker made a careless error. Choice C is the least appropriate. Saying "you probably have the wrong number" and "what did someone put in there by mistake" directly accuses the office of making an error before you even know what's in the system. This tone is likely to make the conversation uncomfortable. A useful tip: in formal or professional conversations, ask questions instead of making accusations. Phrases like "could you," "would you mind," and "I'd like to confirm" show respect and almost always get better results.