All questions
Question 1
Keisha is riding the bus. She hears the driver say: "Next stop, Oak Street. Transfers to the Green Line train are available at this stop." Keisha wants to get to Maple Avenue, which is on the Green Line.
What should Keisha do at Oak Street, and what does the word "transfer" mean in this situation?
- Keisha should stay on the bus because "transfer" means the bus will automatically change its route and take her to Maple Avenue without stopping.
- Keisha should get off the bus and get on the Green Line train because "transfer" means changing from one type of transportation to another to continue her trip. (correct answer)
- Keisha should wait for the next bus because "transfer" means her current bus ticket is not valid and she needs to buy a new one before moving.
- Keisha should ask the bus driver for directions because "transfer" means there is a problem with the train and passengers must find a different way to travel.
Explanation: When riding public transportation, you will often hear announcements using words like "transfer." Understanding this word is essential for getting where you need to go. A transfer in transportation means switching from one vehicle or route to another to continue your journey — like changing from a bus to a train.
In Keisha's situation, she's on a bus but needs to reach Maple Avenue, which is on the Green Line train. When the driver announces that "transfers to the Green Line are available at Oak Street," this is a signal: Oak Street is the connection point where she can switch from the bus to the train. Answer B is correct — Keisha should get off the bus at Oak Street and board the Green Line train, because that train will take her to her destination.
Answer A is incorrect because buses cannot automatically change their routes mid-trip. The announcement is giving Keisha a choice, not describing a change in the bus's path. Answer C misunderstands "transfer" entirely — it has nothing to do with a ticket being invalid. A transfer is about switching transportation, not purchasing a new fare. Answer D is incorrect because the word "transfer" contains no hint of a problem or emergency. It is a routine, helpful announcement, not a warning.
A useful tip: in ESA/ELL contexts, many transit words have specific meanings — "transfer," "connection," "terminal," and "route" all have precise definitions. When you see these words, focus on what action the passenger needs to take next.
Question 2
Ana is listening to a recorded train announcement: "Attention passengers. The 3:20 PM train to Riverside is delayed. It will now depart at 3:50 PM from Platform 4. We apologize for the inconvenience."
Ana planned to take the 3:20 PM train. Based on the announcement, how long is the delay, and from which platform will the train now leave?
- The train is delayed by 20 minutes and will leave from Platform 3, which is the platform mentioned after the time change in the announcement.
- The train is delayed by 30 minutes and will leave from Platform 3, since most delayed trains are moved to a lower platform number at this station.
- The train is delayed by 30 minutes and will leave from Platform 4, which is the platform the announcer specifically named for the delayed train. (correct answer)
- The train is delayed by 20 minutes and will leave from Platform 4, which is the platform the announcer named for the changed departure time.
Explanation: When listening to announcements, your job is to pull out specific facts — numbers, times, and locations — exactly as stated. Avoid adding information that isn't there or making assumptions based on outside knowledge.
The announcement gives you two key facts: the new departure time is 3:50 PM, and the platform is Platform 4. To find the delay, subtract the original time from the new time: 3:50 PM minus 3:20 PM equals 30 minutes. The platform is stated directly — "Platform 4" — with no ambiguity. That makes C the correct answer: a 30-minute delay, departing from Platform 4.
Choice A gets both facts wrong. It says the delay is 20 minutes (incorrect math) and claims the platform is Platform 3, which is never mentioned anywhere in the announcement. Choice B gets the delay right — 30 minutes — but invents Platform 3 as the answer, even adding a fake justification about "lower platform numbers." That reasoning is completely made up; the passage says nothing about station policies. Choice D correctly identifies Platform 4 but miscalculates the delay as 20 minutes. This is a common arithmetic trap: students sometimes subtract incorrectly or confuse the number "20" in "3:20" with the length of the delay.
A helpful strategy: when a question asks for multiple facts from a short passage, find each fact separately before looking at the answer choices. Check the time math carefully, and never trust an answer that introduces details — like a policy or rule — that don't appear in the passage. If the passage didn't say it, the answer can't rely on it.
Question 3
Train Schedule – Westside Station
Train A: Leaves at 7:15 AM, arrives downtown at 7:45 AM
Train B: Leaves at 8:00 AM, arrives downtown at 8:25 AM
Train C: Leaves at 8:30 AM, arrives downtown at 9:10 AM
Jose needs to be downtown by 8:30 AM. He arrives at Westside Station at 7:50 AM.
Which train should Jose take? Why is Train C NOT a good choice for him?
- Jose should take Train B because he arrives at 7:50 AM and Train B leaves at 8:00 AM. Train C is not a good choice because it leaves at the same time as his deadline and may be too crowded.
- Jose should take Train C because it is the last train of the morning. Train B leaves too early for him to buy a ticket in time at the station.
- Jose should take Train A because it arrives downtown the earliest. Train C is not a good choice because it leaves after 8:00 AM and Jose cannot board late trains.
- Jose should take Train B because he arrives at 7:50 AM and Train B leaves at 8:00 AM. Train C is not a good choice because it arrives downtown at 9:10 AM, which is after his 8:30 AM deadline. (correct answer)
Explanation: When reading a schedule like this, your job is to match two things: when the person arrives and when they need to be somewhere. Jose arrives at the station at 7:50 AM and must be downtown by 8:30 AM, so you need a train that (1) he can actually catch and (2) gets him downtown before his deadline.
Train B leaves at 8:00 AM — that gives Jose 10 minutes after arriving at 7:50 AM to board, which is enough time. Train B arrives downtown at 8:25 AM, which is 5 minutes before his 8:30 AM deadline. That makes D the correct answer — it correctly identifies Train B as his best option and gives the right reason why Train C fails: it arrives downtown at 9:10 AM, which is 40 minutes past his deadline.
Choice A identifies Train B correctly but gives the wrong reason for rejecting Train C. "Too crowded" is never mentioned in the schedule — you should only use information the passage gives you. Choice B is completely wrong on both counts: Train C arrives too late, and there is no information anywhere about buying tickets or lines being too long. Choice C recommends Train A, but Jose arrives at 7:50 AM and Train A already left at 7:15 AM — he literally cannot board a train that has already departed.
A good strategy for schedule questions: always check two things for each option — can the person board it, and does it get them there on time? Both conditions must be true for the answer to work.
Question 4
A person at the bus stop says to you: "Excuse me, I need to get to the hospital. Does this bus go there?" You know this bus goes to the hospital. Which response correctly answers the question AND gives one helpful piece of schedule information?
- "Yes, this bus goes to the hospital. The next bus arrives in about 10 minutes, so you do not have to wait long." (correct answer)
- "Yes, this bus goes to the hospital. It stops right in front of the main entrance on the north side of the building."
- "Yes, this bus goes to the hospital. The hospital is open 24 hours a day and has an emergency room on the first floor."
- "Yes, this bus goes to the hospital. You should also bring your insurance card and a photo ID when you go there."
Explanation: When someone asks you a question, a helpful response answers exactly what they asked — and any extra information should match the type of question they asked. Here, the person asked two things: (1) does this bus go to the hospital, and (2) an implied "is this useful for me right now?" Schedule information — like arrival times or wait times — directly helps someone decide whether to take this bus.
Answer A is correct because it confirms the bus goes to the hospital and then adds schedule information ("the next bus arrives in about 10 minutes"). This is genuinely useful to someone standing at a bus stop trying to plan their trip.
Answer B answers the first question correctly, but the extra detail — where the bus stops at the hospital — is location information, not schedule information. It doesn't help the person decide whether to wait for this bus.
Answer C goes completely off-topic. The hospital's hours and emergency room location have nothing to do with the bus schedule. The person asked about transportation, not hospital services.
Answer D is also off-topic. Reminding someone to bring their insurance card is advice about their hospital visit, not about the bus. It doesn't answer the schedule question at all.
A useful study tip: when a question asks for a specific type of information (schedule, location, price, etc.), train yourself to identify the category of each answer choice. Ask yourself, "Is this schedule information? Location information? Unrelated advice?" Matching the right type of information to the question is a key communication skill tested throughout this exam.
Question 5
David calls a taxi company. The operator says: "A car can pick you up in 15 minutes. The ride to the airport will take about 40 minutes. Your flight leaves at 6:00 PM." It is now 4:45 PM.
Will David arrive at the airport before his 6:00 PM flight? What time will he arrive?
- David will arrive at 6:00 PM exactly, right when his flight leaves, so he has no extra time at all.
- David will arrive at 5:25 PM, which is 35 minutes before his flight leaves, so he has plenty of time.
- David will arrive at 6:05 PM, which is 5 minutes after his flight leaves, so he will be late.
- David will arrive at 5:40 PM, which is 20 minutes before his flight leaves, so he has a little time to spare. (correct answer)
Explanation: When a question asks you to figure out arrival time, break the trip into steps and add each piece of time one at a time. Don't try to do it all at once in your head.
Start with the current time: 4:45 PM. First, David waits 15 minutes for the taxi. 4:45+0:15=5:00 PM. The taxi picks him up at 5:00 PM. Next, the ride takes 40 minutes. 5:00+0:40=5:40 PM. David arrives at the airport at 5:40 PM. His flight leaves at 6:00 PM, so he has 20 minutes to spare. That makes D the correct answer.
Now let's look at why the other choices are wrong. A says David arrives at exactly 6:00 PM — this would only be true if the total travel time were 75 minutes (15 + 60), but the ride is only 40 minutes, not 60. B says he arrives at 5:25 PM — this answer skips the taxi wait time entirely and only adds 40 minutes to 4:45, making it a common "forgot a step" mistake. C says he arrives at 6:05 PM, which would mean he is late — this comes from adding 15 + 40 = 55 minutes incorrectly to 5:10 instead of 4:45, a starting-point error.
A helpful tip: whenever you solve a travel time problem, write out each step in a chain — start time → add wait → add travel → arrival time. This keeps you from skipping steps or starting from the wrong time, which is how most wrong answers are designed to trick you. Question 6
A friend asks you: "Does the Number 5 bus stop near the library?" You do not know the answer. Which response is the MOST helpful and polite?
- "No, the Number 5 bus does not go near the library. You should walk instead."
- "I am not sure about that route. You could ask the bus driver or check the schedule posted at the stop." (correct answer)
- "Yes, the Number 5 bus stops right in front of the library every 15 minutes on weekdays."
- "The library is very far from here, so I think you need a taxi, not the bus."
Explanation: When you don't know the answer to someone's question, the most helpful and polite thing you can do is be honest about your uncertainty and point them toward a resource that can help. This question tests whether you understand that honesty plus helpfulness is better than guessing.
Choice B is the best response because it does two important things: it admits uncertainty ("I am not sure") without being rude, and it offers two practical solutions — asking the bus driver or checking the posted schedule. This gives your friend real options to find the correct information.
Choice A is wrong because you are stating something as a fact ("the Number 5 bus does not go near the library") when you actually don't know. Giving false information is not helpful — it could send your friend in the wrong direction entirely. Choice C makes the same mistake in the opposite direction, confidently claiming the bus stops "right in front of the library every 15 minutes on weekdays." This is very specific information you do not have, so saying it would be dishonest and potentially misleading. Choice D is also wrong because you are again stating something you don't know as fact ("the library is very far from here") and making an assumption about what transportation your friend needs. You have no basis for either claim.
A useful tip to remember: in real-life English communication — and on questions like these — saying "I'm not sure, but you could try..." is considered both polite and helpful. Admitting you don't know something is never rude when you follow it with a useful suggestion.
Question 7
You want to ask a stranger for help finding the right bus. Which sentence uses the MOST appropriate language for asking a transportation question politely to someone you do not know?
- "Hey, which bus is it that goes downtown? I need to know right now because I am in a hurry and cannot be late."
- "You there — do you know the downtown bus? Tell me where it stops around here."
- "Excuse me, could you tell me which bus goes downtown, please?" (correct answer)
- "I am looking for the downtown bus. The buses in this city are very confusing and hard to understand for new people."
Explanation: When speaking to a stranger in public, especially to ask for help, English speakers use polite, formal language. This means including softening phrases like "Excuse me" and "could you" instead of giving direct commands or demands. The goal is to show respect for the other person's time and attention.
Choice C — "Excuse me, could you tell me which bus goes downtown, please?" — does this perfectly. It opens with "Excuse me" to get attention respectfully, uses "could you" to make the request sound like a question rather than a demand, and ends with "please" as a final polite touch. This is the natural, appropriate way to ask a stranger for help in English.
Choice A has the right question inside it, but the added sentence — "I need to know right now because I am in a hurry" — sounds impatient and rude to a stranger, even if it is true. Explaining your urgency to someone you don't know can feel like pressure or a complaint.
Choice B uses commanding language: "You there" and "Tell me where it stops" are direct orders, not polite requests. This tone would likely make a stranger uncomfortable or unwilling to help.
Choice D never actually asks a question — it only makes a statement and complains about the city's buses. A stranger has no clear way to respond helpfully.
A good study tip: when a question asks for the most polite option, look for answer choices that include "Excuse me," "could you," "please," or "would you mind." These are the classic markers of polite English requests.
Question 8
Someone asks you: "How often does the crosstown bus run?" Which answer uses the CORRECT key words to answer this transportation question?
- "The crosstown bus runs every 30 minutes during the day and every hour at night on weekdays." (correct answer)
- "The crosstown bus is very long and has many seats for passengers who need to travel far."
- "You can buy a crosstown bus pass at the station office or online using a credit card."
- "The crosstown bus stop is located on the corner of Main Street and Fifth Avenue downtown."
Explanation: When someone asks "how often does the bus run?" they are asking about frequency — how many times the bus comes and how much time passes between each trip. This is one of the most important transportation questions you will hear in daily life, so learning to match the question with the right type of answer is essential.
Answer A is correct because it directly answers a frequency question. Words like "every 30 minutes" and "every hour" tell you how often the bus comes. It also adds useful details — daytime versus nighttime and weekdays — which gives a complete, helpful answer to exactly what was asked.
Answer B is wrong because it describes the physical appearance of the bus (long, many seats). This answers "What does the bus look like?" not "How often does it run?" Answer C is wrong because it explains how to pay for a bus pass. That answers "How do I buy a ticket?" — a completely different question. Answer D is wrong because it gives a location — where the bus stop is found. That answers "Where is the bus stop?" not how frequently the bus arrives.
A helpful study tip: match the question word to the answer type. "How often?" → look for time words like every, once, twice, hourly, daily. "Where?" → look for locations. "How much?" → look for prices. On transportation questions especially, test-writers will try to trick you with answers that sound related to buses but do not actually answer what was asked.
Question 9
You are at the train station. You want to ask when the next train to downtown leaves. Which question is the BEST way to ask this?
- "Does the train go to downtown every day and on weekends too?"
- "What time does the next train to downtown leave, please?" (correct answer)
- "How much does it cost to buy a ticket for the downtown train station?"
- "Where is the train that goes to downtown and which platform does it use?"
Explanation: When you need information at a train station, the most important skill is matching your question to your specific need. Before choosing a question to ask, always identify: what exactly do I need to know right now? In this situation, you want to know when the next train leaves — so your question must ask about time.
That makes B the best choice. "What time does the next train to downtown leave, please?" asks directly about departure time, includes a polite word ("please"), and is clear and easy for a station worker to answer quickly. It matches your need perfectly.
The other options all ask about different information. A asks whether the train runs every day and on weekends — that is a question about the schedule or frequency, not about what time the next train leaves right now. C asks about the price of a ticket, which is useful, but only if you need to buy a ticket — not if you need departure time. D asks about location and which platform to use, which could be helpful after you already know the time, but it still does not answer your original question.
A helpful strategy: when you see this type of question, underline the key word that tells you what information is needed — in this case, "when." Then look for the answer choice whose question word matches. "What time" = when. If the question asks for when, your answer must also ask for when.