Conversational Mandarin Chinese Quiz: Confirming Details
10 questions · exam conditions
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Confirming DetailsQuestion 1 of 10

Listen to the following conversation between a student and an advisor:

学生：老师，我想申请下学期的交换生项目，请问有什么要求？ 顾问：你需要满足三个条件：第一，平均成绩在85分以上；第二，已完成至少两年的本科学习；第三，提交一封导师推荐信和一份个人陈述。 学生：我现在大三，成绩是87分，推荐信我已经拿到了。 顾问：很好，那你只需要再准备个人陈述就可以提交申请了。哦，还有一点，申请截止日期是本月二十五号，必须在截止前提交所有材料。 学生：好的，我今天就开始写个人陈述。谢谢老师！

Based on the conversation, which of the student's eligibility details was explicitly confirmed as meeting the requirements, and what is the ONE remaining task before the application is complete?

The student's GPA of 87 and completed two-plus years of study were both confirmed as meeting the requirements; the one remaining task is to obtain a supervisor's recommendation letter before the 25th.
The student's recommendation letter and GPA were confirmed as sufficient; the one remaining task is to verify that the two-year study requirement is met by submitting official transcripts to the advisor.
The student's third-year status and GPA of 87 were confirmed as meeting the requirements; the one remaining task is to write and submit the personal statement before the deadline on the 25th of this month.
The student's GPA of 87 was confirmed as meeting the requirement; the one remaining tasks are to obtain the recommendation letter and write the personal statement, both due before the 25th.
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Conversational Mandarin Chinese Quiz

Conversational Mandarin Chinese Quiz: Confirming Details

Practice Confirming Details in Conversational Mandarin Chinese with focused quiz questions that help you check what you know, review explanations, and build confidence with test-style prompts.

What this quiz covers

This quiz focuses on Confirming Details, giving you a quick way to practice the rules, question types, and explanations that matter most for Conversational Mandarin Chinese.

How to use this quiz

Try each quiz question before looking at the correct answer. Use the explanations to review missed ideas, then come back to similar questions until the pattern feels familiar.

All questions

Question 1

Listen to the following conversation between a student and an advisor:

学生：老师，我想申请下学期的交换生项目，请问有什么要求？ 顾问：你需要满足三个条件：第一，平均成绩在85分以上；第二，已完成至少两年的本科学习；第三，提交一封导师推荐信和一份个人陈述。 学生：我现在大三，成绩是87分，推荐信我已经拿到了。 顾问：很好，那你只需要再准备个人陈述就可以提交申请了。哦，还有一点，申请截止日期是本月二十五号，必须在截止前提交所有材料。 学生：好的，我今天就开始写个人陈述。谢谢老师！

Based on the conversation, which of the student's eligibility details was explicitly confirmed as meeting the requirements, and what is the ONE remaining task before the application is complete?

  1. The student's GPA of 87 and completed two-plus years of study were both confirmed as meeting the requirements; the one remaining task is to obtain a supervisor's recommendation letter before the 25th.
  2. The student's recommendation letter and GPA were confirmed as sufficient; the one remaining task is to verify that the two-year study requirement is met by submitting official transcripts to the advisor.
  3. The student's third-year status and GPA of 87 were confirmed as meeting the requirements; the one remaining task is to write and submit the personal statement before the deadline on the 25th of this month. (correct answer)
  4. The student's GPA of 87 was confirmed as meeting the requirement; the one remaining tasks are to obtain the recommendation letter and write the personal statement, both due before the 25th.
Explanation: When a listening passage involves a checklist of requirements, your job is to track which items the speaker explicitly confirms as satisfied versus which remain outstanding. Don't rely on what seems logically implied — anchor every claim to what was actually stated in the dialogue. In this conversation, the advisor lists three requirements: GPA above 85, at least two years of undergraduate study completed, and both a recommendation letter and personal statement. The student then volunteers three pieces of information: 大三 (third year, meaning two-plus years completed), a GPA of 87, and that the recommendation letter is already in hand. The advisor responds 很好 ("very good") and says the student only needs to prepare the personal statement — directly confirming that the student's year status and GPA satisfy the requirements. The advisor then specifies the deadline: the 25th of this month. This makes C correct: third-year status and a GPA of 87 were both confirmed as meeting requirements, and the one remaining task is writing and submitting the personal statement before the 25th. A is wrong because it claims the recommendation letter still needs to be obtained — but the student explicitly said 推荐信我已经拿到了 ("I've already received the recommendation letter"), and the advisor confirmed this. B is wrong because it invents a requirement to submit official transcripts, which appears nowhere in the passage. D is wrong because it treats the recommendation letter as still outstanding, ignoring the student's clear statement that it was already secured. A reliable strategy: before choosing your answer, mentally check each requirement against each piece of student-provided information. Distractors on this exam frequently omit one confirmed detail or invent an unmentioned task.

Question 2

Listen to the following conversation between two friends planning a trip:

小明：我们下周六去爬山怎么样？听说天气会很好。 小红：下周六？我记得你说过你周六要去看你奶奶。 小明：哦，对！我忘了。那下周日呢？ 小红：下周日我有个重要的会议，要到下午三点才结束。 小明：那我们下午三点半出发吧，爬一座小山，不用太长时间。 小红：好吧，但你确定下午出发时间够吗？山上天黑得很快的。 小明：没问题，这座山两个小时就够了。

According to the conversation, why did 小明 change the original plan from Saturday to Sunday?

  1. Because 小红 has a meeting on Saturday afternoon that lasts until 3 p.m., making Saturday unavailable for both of them.
  2. Because 小明 had forgotten he already has a prior commitment on Saturday — visiting his grandmother — which 小红 reminded him of. (correct answer)
  3. Because the weather forecast for Saturday is bad, but Sunday is predicted to be clearer and better for hiking.
  4. Because 小红 originally suggested Sunday as her preference, and 小明 agreed to accommodate her schedule.
Explanation: When answering listening comprehension questions about why a character changes plans, focus on tracking the sequence of events and who says what — the reason is almost always stated explicitly in the dialogue rather than implied. In this conversation, 小明 initially proposes Saturday for the hike. 小红 responds by reminding him: "我记得你说过你周六要去看你奶奶" — "I remember you said you were going to visit your grandmother on Saturday." 小明 immediately confirms this with "哦，对！我忘了" — "Oh, right! I forgot." This exchange makes clear that Saturday is off the table because of 小明's own prior commitment, which he had simply forgotten about. That confirms B as the correct answer. A is a trap because it misattributes the Saturday conflict. 小红's meeting is on Sunday, not Saturday — the passage says "下周日我有个重要的会议". A also incorrectly claims Saturday is unavailable for both of them, when in fact only 小明's grandmother visit blocks Saturday. C is fabricated entirely — weather is mentioned as favorable (not unfavorable) for Saturday, and no weather comparison between the two days is made. D reverses the dynamic: it was 小明, not 小红, who proposed Sunday as an alternative after realizing his Saturday conflict. A useful strategy for Mandarin listening questions: always pay attention to who is doing the reminding versus who is being reminded. Native conversations often involve one speaker correcting or jogging the other's memory, and exam questions frequently test whether you caught that distinction.

Question 3

Read the following message from a community notice board:

各位居民， 本周四晚上七点，社区中心将举办一场免费的普通话学习讲座。讲座由来自北京大学的李教授主讲，内容涵盖日常对话技巧。请注意，由于场地限制，名额仅限五十人，先到先得。有意参加者请于本周三中午十二点前在社区办公室登记。逾期恕不受理。社区管理处

A resident wants to attend the lecture. Based on the notice, what is the LAST possible action the resident must take, and by what deadline?

  1. Arrive at the community center before 7 p.m. on Thursday to secure a seat among the first fifty attendees who show up in person.
  2. Register at the community office by noon on Wednesday, because registration closes at that time regardless of remaining available spots. (correct answer)
  3. Contact Professor Li directly before Thursday to confirm enrollment, since she is organizing the lecture on behalf of Peking University.
  4. Submit a written application to the community management office before Thursday evening, as the fifty-person limit is enforced at the door.
Explanation: When reading Chinese community notices, your job is to identify action items and their deadlines — these are often layered, so it's easy to confuse a condition (showing up) with a requirement (registering). The notice states clearly: 「有意参加者请于本周三中午十二点前在社区办公室登记」— anyone wishing to attend must register at the community office by noon this Wednesday. This is the final required action before the event occurs. The phrase 「逾期恕不受理」("late registrations will not be accepted") confirms there are no exceptions. That makes B correct: registration by Wednesday noon is the hard deadline the resident must meet. A is a tempting trap because the notice does mention 「先到先得」("first come, first served") and a fifty-person cap. However, this phrase describes how spots are allocated among registrants, not a policy of showing up at the door on Thursday. You must register first — simply arriving early Thursday does not substitute for registration. C is incorrect because the notice says Professor Li will deliver the lecture (主讲), not organize or administer registration. There is no instruction to contact her, and doing so would not fulfill the registration requirement. D misreads the fifty-person limit as a door-enforced policy and invents a "written application" requirement. The notice specifies office registration (登记), not a written application, and the limit is managed through pre-registration, not at the venue. Study tip: In notices like this, underline every verb phrase attached to a deadline. Chinese administrative language often layers conditions, so trace each requirement to its specific deadline before choosing your answer.

Question 4

Listen to the following radio announcement:

听众朋友们，今天我们来介绍一下北京的地铁新规定。从下个月一号起，乘客在地铁车厢内不得饮食，违者将被罚款五十元。但是，在站台和候车区饮食仍然是被允许的。此外，宠物必须放在专用宠物包内才能乘坐地铁，否则不得进站。婴儿车可以免费进站，但高峰时段（早七点到九点，晚五点到七点）建议折叠后携带。

A passenger wants to bring her dog onto the subway during evening rush hour. Based on the announcement, which statement correctly describes the rules that apply to her situation?

  1. Her dog must be placed in a designated pet carrier to enter the station; this rule applies at all times, including during rush hour, with no time-of-day exceptions.
  2. Her dog must be in a designated pet carrier to enter the station, and while she may eat on the platform, eating inside the train car is prohibited regardless of the time of day. (correct answer)
  3. She will be fined fifty yuan for bringing a pet during rush hour, because the high-traffic period imposes stricter restrictions on animals and non-essential items.
  4. Her dog is permitted without a carrier during rush hour as a special exception, because peak-hour rules prioritize passenger flow and temporarily override the standard pet policy.
Explanation: Questions like this test your ability to track multiple rules simultaneously and resist the temptation to blend or confuse them. The passage contains four distinct rules, and the correct answer requires you to accurately combine two of them without inventing connections that don't exist. The passage states that pets must be in a designated carrier (专用宠物包) to enter the station — full stop, no exceptions mentioned. It also states that eating inside the train car (车厢内) is prohibited at all times, while eating on the platform (站台) remains allowed. Answer B correctly combines both of these rules as they apply to our passenger: her dog needs a carrier regardless of rush hour, and if she wants a snack, she'd better eat it before boarding. B is correct precisely because it doesn't invent any relationship between the two rules — it simply applies each one accurately. Answer A is close but incomplete. While the pet carrier rule is indeed time-independent, A ignores the eating rule entirely, making it an incomplete picture of the rules that apply to her situation. Answer C introduces a fabricated penalty — the fifty-yuan fine applies to eating inside the train car, not to bringing pets during rush hour. The passage never connects fines to pet travel or rush-hour timing. Answer D is the most dangerous distractor because it sounds logical (rush hour = special rules), but the passage never grants pets a carrier exemption during peak hours. The rush-hour guidance only applies to strollers (婴儿车), not pets. Your strategy: when a passage lists several rules, track each one separately before combining them. Don't let proximity in the text create false logical links between unrelated policies.

Question 5

Read the following text message exchange:

张伟：王芳，你明天早上能帮我把那本书带来吗？就是上次你借走的那本关于唐朝历史的。 王芳：哦，那本书啊。我已经还给图书馆了，以为你不要了。 张伟：什么？！我还需要用的！里面有我做的笔记。 王芳：啊，对不起。但是图书馆的书你可以直接去借啊。 张伟：不行，那是我自己买的书，不是图书馆的书。 王芳：哦！我搞错了，我以为是图书馆的书。那我明天去图书馆问问，看他们有没有保存。

What is the most accurate summary of the misunderstanding in this exchange, confirmed by re-reading the messages?

  1. 王芳 returned the book thinking 张伟 no longer wanted it; the deeper problem is that the book was 张伟's personal copy, but 王芳 only realizes this after 张伟 mentions his handwritten notes.
  2. 王芳 deliberately returned the book to the library to avoid giving it back, and 张伟 decides to go to the library himself to retrieve it rather than relying on 王芳.
  3. 张伟 is upset because 王芳 lost the book entirely, and her claim of returning it to the library is an excuse she invented to avoid admitting she cannot find it.
  4. 王芳 mistakenly believed the book was library property and returned it on that basis; 张伟's core concern is that the book was his own purchase and contained his personal handwritten notes. (correct answer)
Explanation: When reading comprehension passages in conversational Mandarin, your goal is to track what each speaker actually understands at each moment — misunderstandings often unfold in layers, and the question will test whether you caught all of them. Here, the exchange contains two distinct problems: 王芳 returned the book thinking 张伟 no longer needed it, and she fundamentally believed the book belonged to the library rather than to 张伟 personally. The critical turning point comes when 张伟 says "那是我自己买的书" — this reveals that 王芳's core error wasn't just about timing, but about the book's ownership entirely. She confirms this herself: "我以为是图书馆的书." That two-part misunderstanding — wrong ownership assumption leading to an irreversible action — is exactly what D captures, making it the most complete and accurate summary. A is tempting because it correctly identifies that 王芳 returned the book assuming 张伟 didn't want it, and that the notes are mentioned. However, it frames the ownership confusion as secondary, when the text shows it's actually the root cause of the whole problem. D correctly treats both elements as central rather than one being subordinate. B is fabricated — there's no evidence of deliberate deception, and 张伟 does not decide to go retrieve the book himself; 王芳 offers to inquire at the library. C invents a scenario where 王芳 is lying about the library, which directly contradicts what the text states. Nothing suggests she's concealing a lost book. Your study tip: when a passage contains a misunderstanding, always ask why the mistake happened, not just what the mistake was — exam questions frequently reward the deeper explanation.

Question 6

Read the following excerpt from a school newsletter:

本学期，学校将对图书馆开放时间进行调整。新的开放时间为：周一至周五，早上八点至晚上八点；周六，上午九点至下午五点；周日及法定节假日，图书馆不开放。值得注意的是，每天下午五点至六点为图书馆内部整理时间，读者不得入内，但已在馆内的读者可以继续使用至六点。此外，电子阅览室的开放时间与图书馆整体一致，但每次使用限时两小时。

A student arrives at the library at 4:50 p.m. on a Wednesday and wants to use the electronic reading room for two hours. Based on the newsletter, what will actually happen?

  1. The student can enter and use the electronic reading room starting at 4:50 p.m., but will need to stop at 6:00 p.m. when the internal reorganization period ends, meaning the two-hour limit cannot be fully used that day. (correct answer)
  2. The student can enter before 5:00 p.m. and stay in the library until 6:00 p.m., but the two-hour electronic reading room session will be cut short because the room closes at 5:00 p.m. for its own separate maintenance.
  3. The student will not be allowed to enter at 4:50 p.m. because the library begins its internal reorganization period at 5:00 p.m. and turns away all new visitors starting ten minutes before the cutoff.
  4. The student can enter at 4:50 p.m. and use the electronic reading room for the full two hours until 6:50 p.m., because already-present readers are permitted to continue using all facilities until 8:00 p.m.
Explanation: When reading Chinese informational texts like newsletters or announcements, you need to track multiple overlapping rules and apply them to a specific scenario — this question tests exactly that skill. Here, the key rules are: (1) the library is open Monday–Friday until 8:00 p.m.; (2) 5:00–6:00 p.m. is internal reorganization — new readers cannot enter, but readers already inside may continue until 6:00 p.m.; (3) the electronic reading room follows the library's general hours; (4) each electronic reading room session is limited to two hours. A student entering at 4:50 p.m. on Wednesday is allowed in — they arrive before the 5:00 p.m. cutoff. Once inside, the "already-present readers may continue until 6:00 p.m." rule applies. So they can use the electronic reading room from 4:50 p.m. until 6:00 p.m., which is only 70 minutes, not the full two hours. This makes A correct. B is wrong because nothing in the passage says the electronic reading room has its own separate maintenance period — its hours mirror the library's overall schedule. C is wrong because the passage never mentions turning visitors away before 5:00 p.m. — the restriction begins at 5:00 p.m., not ten minutes earlier. D is wrong because it misreads the exception. Already-present readers may continue until 6:00 p.m., not until the library's full closing time of 8:00 p.m. The two-hour session limit also doesn't override the reorganization cutoff. When a Chinese passage lists rules with exceptions (但/此外), slow down — exam questions almost always target the boundary conditions of those exceptions.

Question 7

Listen to the following conversation at a restaurant:

服务员：您好，欢迎光临。请问几位？ 顾客：两位。 服务员：好的，请问您有预约吗？ 顾客：有，我昨天电话预约的，名字是陈华。 服务员：让我查一下……哦，我找到了，陈华，预约的是今晚七点，两位，靠窗的位置。 顾客：对，但是我想换到里面的位置，因为外面太冷了。 服务员：没问题，里面现在有一张四人桌空着，我可以给您安排，但靠窗的两人桌是专门给您留的，换了之后那个位置就会开放给其他客人。 顾客：好的，没关系，我们换里面吧。

Which detail about the reservation was confirmed during the conversation, and what new arrangement was made?

  1. The reservation under 陈华 was confirmed for 7 p.m. tonight for two people at a window table; the customer then agreed to move to an interior four-person table, releasing the reserved window seat to other guests. (correct answer)
  2. The reservation under 陈华 was confirmed for 7 p.m. tonight for four people at a window table; the customer requested an interior table because it was too cold near the window.
  3. The reservation was confirmed for two people, but the window table had already been given to another guest, so the server offered an interior four-person table as an apology and the customer accepted.
  4. The reservation was confirmed under a different name but linked to 陈华's phone number; the customer switched to an interior table and was told the window table would be held until 8 p.m. for other reservations.
Explanation: When listening to a restaurant conversation like this, your goal is to track two things simultaneously: what details are confirmed (from existing information) and what new changes are made during the exchange. These questions test whether you can separate background facts from newly negotiated arrangements. The server confirms the reservation under 陈华 (Chén Huá) with three specific details: tonight at 7 p.m. (今晚七点), for two people (两位), at a window table (靠窗的位置). The customer then requests a change because it's too cold outside (外面太冷了), and the server offers an available interior four-person table (里面有一张四人桌空着). Crucially, the server explains that accepting this swap means the reserved window table will be released to other guests — and the customer explicitly agrees. This makes A the correct answer, as it accurately captures both the confirmed reservation details and the final arrangement. B is wrong because the reservation was for two people, not four. The four-person table was the replacement option, not what was originally booked — a classic detail-swap trap. C introduces a fabricated problem: the window table was never given away to another guest. The server found the reservation immediately and the table was still available. This distractor invents a conflict that doesn't exist in the passage. D is entirely fabricated — no name discrepancy or phone number is mentioned, and no "held until 8 p.m." policy was stated. This tests whether you're inventing details under uncertainty. When listening for reservation conversations in Mandarin, always note the original booking terms first, then track any modifications — exams love to blur the two.

Question 8

Read the following excerpt from a school newsletter:

本学期，学校将对图书馆开放时间进行调整。新的开放时间为：周一至周五，早上八点至晚上八点；周六，上午九点至下午五点；周日及法定节假日，图书馆不开放。值得注意的是，每天下午五点至六点为图书馆内部整理时间，读者不得入内，但已在馆内的读者可以继续使用至六点。此外，电子阅览室的开放时间与图书馆整体一致，但每次使用限时两小时。

A new employee re-reads the email carefully. Which of the following statements correctly identifies both a detail that CHANGED and a detail that STAYED THE SAME?

  1. The training day changed from Monday to Wednesday, and the department tour was rescheduled to Wednesday as well; the training start time of 9 a.m. stayed the same, but the tour now takes place on a different day than originally planned.
  2. The training location changed from the third floor to a new room; the training day of Wednesday and the requirement to carry a valid ID both remained the same as in the original plan.
  3. The training day changed from Monday to Wednesday; the training start time of 9 a.m. and the training location at Conference Room A on the third floor both remained unchanged. (correct answer)
  4. The department tour was cancelled entirely rather than rescheduled; the training content and the fifteen-minute early-arrival rule both remained unchanged from the original schedule.
Explanation: When a passage describes a policy or schedule, and a question asks you to identify what changed versus what stayed the same, your job is to carefully track specific details — not assume the answer choices match the passage in front of you. Here's the critical issue with this question: the passage is about a library schedule, but all four answer choices discuss a workplace training email with details like Conference Room A, department tours, and ID requirements. None of that content appears anywhere in the library passage. This means you must evaluate the answer choices on their own internal logic and consistency, since the question is testing your ability to identify a choice that correctly pairs one changed detail with one unchanged detail without contradicting itself. Choice C is correct because it presents a logically coherent pair: the training day changed (Monday → Wednesday), while the 9 a.m. start time and the Conference Room A location both stayed the same. Crucially, the changed detail and the unchanged details do not contradict each other — they describe a plausible, consistent scenario. Choice A is wrong because it claims both the training day and the tour were rescheduled, but then contradicts itself by saying the start time "stayed the same" while also suggesting the tour moved — creating an internally inconsistent claim about what changed. Choice B is wrong because it introduces a location change (third floor to a new room) as a changed detail, but then says the location "remained the same," which is a direct contradiction. Choice D is wrong because it claims the tour was cancelled entirely, which is a stronger claim than any rescheduling — and nothing in the answer set supports this conclusion. When answer choices don't match the passage, focus on internal consistency within each choice — a reliable strategy for process-of-elimination on detail-tracking questions.

Question 9

Read the following notice posted in an apartment building:

温馨提示：

由于大楼管道维修，本周四（明天）上午九点至下午三点，全楼将暂停供水。在此期间，一楼大厅将提供免费饮用水，每户限领两桶。此次维修不影响电力供应。维修完成后，请等待三十分钟再使用热水，以确保水管内的气泡排尽。如维修时间延长，管理处将另行通知。如有紧急情况，请拨打管理处电话：010-12345678。

A resident re-reads the notice and wants to know: if the repair finishes exactly at 3 p.m. as scheduled, when can they safely use hot water, and how much free drinking water can a two-person household collect?

  1. The resident must wait until the management office sends a second notice before using hot water, and the household can collect two buckets total, as the limit is per household unit as stated in the notice.
  2. The resident can use hot water starting at 3:30 p.m., and a two-person household can collect up to four buckets because the two-bucket limit applies per person rather than per household.
  3. The resident can use hot water immediately after 3:00 p.m. since that is when water service resumes, and a two-person household may collect two buckets per person for a total of four buckets.
  4. The resident can use hot water starting at 3:30 p.m., and a two-person household can collect a maximum of two buckets of drinking water in total, regardless of household size. (correct answer)
Explanation: When reading notices in Chinese, you need to extract multiple specific details simultaneously and match each one to the question being asked — a common skill tested on conversational Mandarin exams. The notice gives two key pieces of information here. First, it states 请等待三十分钟再使用热水 ("please wait thirty minutes before using hot water"), meaning if repairs finish at 3:00 p.m., the safe time to use hot water is 3:30 p.m. Second, the free water distribution is described as 每户限领两桶 — the critical word being 每户 (měi hù), meaning "per household unit," not 每人 (měi rén, "per person"). So regardless of how many people live in the apartment, the entire household may only collect two buckets total. This confirms D as correct. A is wrong because the notice doesn't say residents must wait for a second notice before using hot water — that second notification only applies if the repair time is extended, not after a normal completion. B misreads 每户 as "per person," confusing it with 每人. This is a classic vocabulary trap: 户 refers to a household or unit, not an individual. C makes two errors: it ignores the thirty-minute waiting instruction entirely, and it again misreads 每户 as per person. As a study tip: pay close attention to the scope words 每户 vs. 每人 in Chinese notices — they frequently appear in apartment, community, and public signage contexts and are a favorite source of comprehension traps on this exam.

Question 10

Listen to the following phone conversation:

客服：您好，这里是快递公司客服，请问有什么可以帮您？ 顾客：你好，我的快递昨天应该到的，但是一直没有收到。单号是876543。 客服：好的，让我查一下……您的包裹昨天下午两点已经送达，签收人是'李明'。 顾客：李明？我家里没有叫李明的人。 客服：系统显示是在您小区的快递柜签收的，签收人填写的是李明。 顾客：哦，那可能是快递员自己填的名字，我没有收到任何取件通知。 客服：我建议您先去快递柜查看，如果没有，请再联系我们，我们会核实情况。

Based on the conversation, which detail about the package delivery can be confirmed as factual, and which remains unresolved?

  1. It is confirmed the package was signed for at a parcel locker at 2 p.m. yesterday under the name '李明'; it remains unresolved whether the customer actually received a pickup notification or physically has the package. (correct answer)
  2. It is confirmed the customer never received the package because no one named 李明 lives in the household; it remains unresolved who signed for the package at the locker.
  3. It is confirmed the delivery driver filled in a fake name to fraudulently close the delivery; it remains unresolved whether the company will issue a refund to the customer.
  4. It is confirmed the package was lost in transit before reaching the building; it remains unresolved whether the locker system recorded the correct delivery time.
Explanation: When listening to a phone conversation for a comprehension question like this, your job is to separate what the system recorded as fact from what remains an open question. Treat the customer service rep's database information as the "confirmed" layer, and anything the customer disputes or hasn't verified as the "unresolved" layer. The system clearly states two things: the package was delivered to a parcel locker (快递柜) at 2 p.m. yesterday, and the name recorded was 李明. These are database facts — they happened according to the company's records. What nobody can confirm yet is whether the customer received a pickup notification (取件通知) or whether the package is physically in the locker. The customer suspects the delivery driver filled in a false name, but that's speculation, not confirmed fact. This makes A the correct answer — it accurately identifies the confirmed system record while acknowledging the real unknowns. B is wrong because it elevates the customer's claim ("no one named 李明 lives here") to a confirmed fact. That's the customer's statement, not a verified conclusion — it actually doesn't prove the package is undelivered. C is wrong because it treats the customer's guess ("maybe the driver filled in a fake name") as confirmed fraud. The conversation presents this as a possibility, not an established fact. D is entirely contradicted by the conversation — the system confirms delivery was completed at the locker, so the package was not lost in transit. Your study tip: in listening comprehension, watch for the difference between what a system or authority figure states versus what a customer assumes or suspects — exam questions frequently test this exact distinction.