Polish Quiz
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INTERPERSONAL COMMUNICATION (SPEAKING & LISTENING)
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A customer service representative tells a caller: "I have applied a £20 credit to your account to compensate for the service outage. You will see it reflected on your next billing statement." The caller, Joanna, thinks she heard '£20' but is not entirely sure, and she also wants to know if she needs to do anything to activate the credit.
Which of Joanna's responses demonstrates the most complete and appropriate use of clarification and confirmation skills?
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