Pharmacy Technician Certification Exam (PTCE) • Order Entry and Processing

Lot Tracking — Apply lot number tracking procedures

Ensuring patient safety and regulatory compliance through systematic identification and traceability of pharmaceutical products.

A prescription bottle with barcode and certification badge for pharmacy technicians.
Inside this lesson 10 sections 5 questions 4 figures

SECTION 1

Historical Context & Motivation

The concept of lot tracking in pharmacy practice arose from a fundamental need to protect public health by ensuring that every unit of a pharmaceutical product could be traced back to its point of manufacture. Before standardized tracking systems existed, identifying contaminated or adulterated drug batches was a painstaking, often impossible task. Tragic events involving tainted medications catalyzed a regulatory evolution that placed traceability at the center of pharmaceutical safety. Today, lot number tracking procedures are a cornerstone of order entry and processing in every pharmacy setting, from community retail pharmacies to large-scale hospital operations. Understanding the historical drivers behind these systems provides essential context for the rigorous procedures pharmacy technicians must follow.

1937 • Sulfanilamide Disaster

Over 100 people died from diethylene glycol-laced sulfanilamide elixir. The inability to rapidly trace affected batches exposed the critical absence of lot-based tracking in pharmaceutical manufacturing, directly prompting Congress to pass the Federal Food, Drug, and Cosmetic Act of 1938.

1962 • Kefauver-Harris Amendment

In the wake of the thalidomide tragedy, this amendment strengthened FDA authority and established Good Manufacturing Practice (GMP) requirements, including mandatory batch records and lot identification for every pharmaceutical product distributed in the United States.

2004 • FDA Counterfeit Drug Initiative

The FDA recommended the adoption of electronic track-and-trace technologies, including RFID and barcoding tied to lot numbers, to combat the growing problem of counterfeit medications entering the legitimate drug supply chain.

2013 • Drug Supply Chain Security Act (DSCSA)

Signed into law as part of the Drug Quality and Security Act, the DSCSA established a national framework for an interoperable, electronic system to identify and trace prescription drugs distributed in the U.S., mandating serialization at the individual package level by 2023.

2023–Present • Full Serialization Enforcement

The DSCSA serialization requirements reached full enforcement, requiring all trading partners—manufacturers, wholesale distributors, dispensers, and repackagers—to verify product identifiers including lot numbers before each transaction.

These milestones reveal a persistent question that has shaped modern pharmacy practice: How can every individual medication unit be identified, verified, and recalled with precision when patient safety demands it? The answer lies in the systematic application of lot number tracking procedures—a skill that every pharmacy technician must master to ensure compliance with federal regulations and to safeguard the patients they serve.

SECTION 2

Core Principles & Definitions

Lot tracking rests on several foundational principles that together create an unbroken chain of accountability from manufacturer to patient. A lot number (also called a batch number) is a unique alphanumeric code assigned by the manufacturer to a specific quantity of a drug product manufactured under uniform conditions during a single production cycle. This code serves as the primary identifier linking a given unit back to all raw materials, processes, quality control tests, and distribution records associated with that production run. In the pharmacy setting, the lot number is documented at every stage—from receiving inventory to dispensing the final product to the patient—so that any quality concern can be investigated and resolved with surgical precision.

1

Lot Number

A manufacturer-assigned alphanumeric code that identifies a specific production batch. It appears on every drug label, vial, and packaging unit. This is the cornerstone of traceability and recall capability.
2

National Drug Code (NDC)

A three-segment number (labeler, product, package) that uniquely identifies a drug product. While the NDC identifies what the product is, the lot number identifies which specific batch it came from.
3

Expiration Date

The date beyond which the manufacturer cannot guarantee full potency and safety. It is always recorded alongside the lot number because every lot may carry a different expiration date even for the same NDC.
4

Chain of Custody

The documented trail that tracks a drug from manufacturer → distributor → pharmacy → patient. Lot numbers serve as the thread connecting every link in this chain, enabling rapid tracing during a recall.
5

Recall Classification

The FDA classifies drug recalls as Class I (serious adverse health consequences or death), Class II (temporary or reversible effects), or Class III (unlikely to cause adverse effects). Lot tracking determines which specific units must be removed from shelves.
✦

KEY TAKEAWAY

Think of a lot number like a DNA fingerprint for a batch of medication. Just as forensic scientists use DNA to link evidence back to a specific individual, pharmacy technicians use lot numbers to link a specific medication unit back to its exact production run. If a problem emerges—contamination, mislabeling, or a potency failure—the lot number is what enables the pharmacy to identify every affected unit in its inventory and every patient who received one, without disturbing the vast majority of safe stock carrying different lot numbers.

SECTION 3

Visual Explanation — The Lot Tracking Lifecycle

LOT NUMBER TRACKING LIFECYCLEMANUFACTURERLot # AssignedNDC + Exp DateWHOLESALERLot # VerifiedTransaction RecordPHARMACY RECEIVINGLot # ScannedInventory UpdatedDISPENSINGLot # RecordedPatient LinkedPATIENT RECORDLot # in Rx profile⚠ RECALL EVENT — Lot #ABC123 Identified1. Query Inventoryby Lot #ABC1232. Quarantine StockRemove from shelf3. Notify Patientsvia Rx records4. Report toFDA / Mfr
This diagram illustrates the complete lifecycle of a lot number from manufacturer assignment through patient dispensing, and the rapid recall workflow that lot tracking enables. Each node represents a point where the lot number is documented, creating an unbroken chain of custody. The dashed red box at the bottom shows the four-step recall response that depends entirely on accurate lot documentation at every prior stage.

As the diagram above makes clear, every stakeholder in the pharmaceutical supply chain interacts with the lot number at a different point but with the same underlying purpose: to maintain an unambiguous link between a physical medication unit and its complete production and distribution history. The manufacturer assigns the lot number during production; the wholesaler verifies it against the transaction record; the pharmacy scans it at receiving and links it to inventory management software; and at the point of dispensing, the technician records the lot number in the patient's prescription profile. Should a recall occur—triggered by adverse event reports, failed stability tests, or contamination discoveries—the lot number becomes the pivot around which the entire recall response rotates. Without accurate lot documentation at every stage, a pharmacy cannot determine which units to quarantine, which patients to notify, or how to comply with FDA reporting requirements.

SECTION 4

How Lot Tracking Works in Practice

Reading a Drug Label: Identifying the Lot Number

The lot number appears on every commercially manufactured drug product label as required by 21 CFR § 201.1. Its format varies by manufacturer—it may consist of purely numeric strings (e.g., 7829451), alphanumeric combinations (e.g., AB2024X19), or codes with embedded date information (e.g., L240315-02 where 240315 encodes March 15, 2024, and 02 denotes the second batch that day). The lot number typically appears adjacent to the expiration date on the outer packaging, the immediate container label, and any unit-dose packaging. On barcode-enabled labels, the lot number is encoded within the GS1 DataMatrix or linear barcode alongside the NDC, expiration date, and serial number.

The Four-Step Documentation Process

In a pharmacy workflow, lot tracking is embedded into four critical operational phases. First, during receiving, the technician scans or manually enters the lot number, NDC, expiration date, and quantity received into the pharmacy's inventory management system, cross-referencing the packing slip against the physical stock. Second, during storage, products are arranged using first-expiry, first-out (FEFO) protocols, and the lot number is critical for distinguishing between multiple batches of the same product with different expiration dates. Third, during dispensing, the lot number is recorded in the prescription record, creating a direct link between the batch and the individual patient. Fourth, during recall management, the lot number serves as the search key for identifying all affected units in inventory and all patients who received product from the recalled lot.

ℹ

DSCSA Serialization Requirement

Under the Drug Supply Chain Security Act, every prescription drug package must carry a product identifier encoded in a 2D data matrix barcode that includes: (1) the NDC, (2) the serial number, (3) the lot number, and (4) the expiration date. Pharmacy technicians must verify this product identifier at receiving to confirm the product's legitimacy before adding it to inventory.

Pharmacy Information Systems and Lot Documentation

Modern pharmacy information systems (e.g., QS/1, Pioneer Rx, PioneerRx, McKesson Pharmaserv) automate much of the lot tracking workflow. When a barcode is scanned at receiving, the system parses the encoded lot number and populates the inventory record automatically. At dispensing, many systems can auto-populate the lot number into the prescription record when the technician scans the stock bottle. However, automation does not eliminate the technician's responsibility for verification. Manual lot entry is still required when barcodes are damaged, when compounding from bulk chemicals, or when processing medications with handwritten labels such as certain compounded sterile preparations. In these cases, the technician must accurately transcribe the lot number and double-check it against the source container.

SECTION 5

Lot Tracking Across Pharmacy Settings

The specific procedures and documentation requirements for lot tracking vary across pharmacy settings, though the underlying principles remain constant. Understanding these variations is important for PTCE preparation because exam questions may reference community, institutional, or compounding contexts. The diagram below compares the key lot tracking activities and documentation methods across the three major pharmacy settings.

LOT TRACKING ACROSS PHARMACY SETTINGSCOMMUNITY PHARMACYReceiving• Scan barcode at delivery• Verify against packing slip• Enter into POS/dispensing SWStorage• FEFO rotation• Monthly expiration checksDispensing• Lot # on prescription label• Linked to patient profileRecall Response• Query system by lot #• Pull affected stock• Contact patients directlyKey ToolDispensing Software(QS/1, PioneerRx)HOSPITAL PHARMACYReceiving• Automated carousel scan• Verify against PO in CPOE• Integrate with EHR systemStorage• ADC (Pyxis) lot tracking• Floor stock auditsDispensing• Lot # in MAR documentation• Unit-dose packaging trackedRecall Response• System-wide ADC lockout• Query EHR for patients• Coordinate with nursingKey ToolEHR + ADC Integration(Epic, Pyxis, Omnicell)COMPOUNDING PHARMACYReceiving• Log API lot numbers• CoA verification required• Record in compounding logStorage• Ingredient-level tracking• BUD vs expiration mgmtDispensing• All ingredient lot #s on compounding record (MFR)Recall Response• Trace ingredient lot to all finished compounds• USP <797>/<795> complianceKey ToolMaster FormulationRecord (MFR)
This comparative diagram shows how lot tracking activities differ across community, hospital, and compounding pharmacy settings. Note that compounding pharmacies must track ingredient-level lot numbers for every active pharmaceutical ingredient (API) and excipient used in a formulation.

A critical distinction exists in the compounding setting. When a pharmacy technician compounds a preparation—whether it is a non-sterile topical cream or a sterile IV admixture—the Master Formulation Record (MFR) and the Compounding Record (CR) must document the lot number of every ingredient used. This is because a single recalled ingredient lot could affect dozens of finished preparations. Additionally, compounded preparations receive their own internal lot number assigned by the pharmacy, along with a beyond-use date (BUD) rather than a manufacturer's expiration date. The BUD is determined by USP <795> and <797> standards and is always shorter than the expiration dates of the component ingredients, reflecting the fact that compounded products lack the stability testing data that supports commercially manufactured products.

SECTION 6

Worked Example — Processing a Drug Recall

The following scenario walks through a realistic recall response that a pharmacy technician would perform using lot tracking procedures. This example integrates receiving documentation, inventory queries, patient notification, and regulatory reporting.

Scenario: FDA Class II Recall of Lisinopril 10 mg Tablets

  1. 1

    Step 1 — Receive the Recall Notification

    The pharmacy receives an FDA MedWatch Safety Alert indicating that Manufacturer XYZ has initiated a voluntary Class II recall of Lisinopril 10 mg tablets due to elevated levels of an N-nitrosamine impurity. The affected lot numbers are LIS2024A-07, LIS2024A-08, and LIS2024A-09 with NDC 12345-0678-90. The technician documents the recall notification in the pharmacy's recall log with the date, recall class, and affected identifiers.
    Recall logged: Class II, 3 lot numbers, NDC 12345-0678-90.
  2. 2

    Step 2 — Query Current Inventory

    The technician accesses the pharmacy's inventory management system and searches by the NDC number to identify all Lisinopril 10 mg stock. The system returns four stock bottles with the following lot numbers: LIS2024A-07 (qty: 500 tablets), LIS2024A-09 (qty: 1000 tablets), LIS2024B-01 (qty: 500 tablets), and LIS2024B-02 (qty: 500 tablets). Cross-referencing against the recall list, two bottles match the affected lot numbers.
    Affected stock identified: Lots LIS2024A-07 (500 tabs) and LIS2024A-09 (1000 tabs). Lots LIS2024B-01 and LIS2024B-02 are unaffected.
  3. 3

    Step 3 — Quarantine Affected Stock

    The technician physically removes the two affected bottles from the dispensing shelf, labels them with recall quarantine stickers indicating "DO NOT DISPENSE — RECALLED LOT," and places them in the designated quarantine area separate from active inventory. The inventory management system is updated to flag these items as quarantined, preventing them from appearing in dispensing pick lists.
    1,500 tablets quarantined. Inventory system updated to prevent dispensing.
  4. 4

    Step 4 — Identify Affected Patients

    Using the dispensing history module, the technician queries all prescriptions filled with lots LIS2024A-07 and LIS2024A-09 within the relevant date range. The system returns 47 patients who received tablets from these lots. The technician generates a report with patient names, phone numbers, prescription numbers, quantities dispensed, and dates filled, and forwards it to the pharmacist for patient notification.
    47 patients identified via lot number query. Notification list generated for pharmacist review.
  5. 5

    Step 5 — Document and Report

    The technician completes the recall documentation form, recording the lot numbers, quantities quarantined, number of patients affected, and dates of all actions taken. The quarantined stock is returned to the wholesaler or manufacturer following the instructions provided in the recall notice. The pharmacy maintains a copy of all documentation for a minimum of three years (or longer if required by state law). If any patient experienced adverse effects, the pharmacist files an FDA MedWatch report (Form 3500A).
    Recall fully documented. Stock returned. Records retained ≥ 3 years. MedWatch report filed if adverse events occurred.

SECTION 7

Strengths & Limitations of Current Lot Tracking Systems

DimensionStrengthsLimitations
Barcode ScanningRapid, accurate data capture; reduces manual entry errors; integrates seamlessly with pharmacy software systems.Dependent on barcode quality; damaged, smudged, or missing barcodes require manual entry; older products may lack 2D DataMatrix codes.
Electronic Inventory SystemsEnable instant lot-level queries; generate recall reports in minutes; support FEFO compliance and auto-alerts for approaching expirations.Only as accurate as the data entered; system downtime can disrupt documentation; require staff training and consistent workflow adherence.
DSCSA SerializationProvides unit-level traceability; enables verification of product legitimacy; combats counterfeit medications entering the supply chain.Implementation costs are significant for small pharmacies; interoperability challenges persist between different trading partners' systems.
Manual Lot DocumentationFunctions as a backup when electronic systems fail; necessary for compounding settings where standard barcodes may not exist.Prone to transcription errors; time-consuming; difficult to search across large volumes of records; may lead to illegible or incomplete entries.
Patient-Level Lot LinkingEnables targeted patient notification during recalls; supports adverse event investigation; strengthens pharmacovigilance data.Not universally implemented in all pharmacy settings; some states do not mandate lot-level dispensing documentation; patient contact information may be outdated.

Comparison of strengths and limitations across key lot tracking dimensions

✦

KEY TAKEAWAY

No lot tracking system is infallible. Think of these systems as layers of a safety net—barcode scanning, electronic records, serialization, and manual verification each catch different types of errors. When one layer has a gap (e.g., a damaged barcode), the next layer (manual entry with verification) compensates. The pharmacy technician's role is to ensure that every layer is engaged consistently, because a recall response is only as effective as the weakest link in the documentation chain.

SECTION 8

Connection to Advanced Practice & Emerging Technologies

Lot tracking as practiced today represents a foundation upon which increasingly sophisticated traceability systems are being built. Understanding how current procedures connect to emerging technologies and advanced practice areas will deepen your understanding of why these skills matter well beyond certification exam preparation.

Current PracticeEmerging / Advanced Practice
Barcode-based lot identification at point of receipt and dispensingRFID tagging enables passive, real-time tracking of every unit throughout the pharmacy without manual scanning; inventory counts become automatic
Centralized database queries to identify recalled lots across a single pharmacyBlockchain-based drug pedigree systems create an immutable, distributed ledger shared across all supply chain partners, preventing falsification of transaction records
Manual recall response initiated by human review of FDA alertsAI-powered pharmacovigilance systems can detect quality signals from adverse event databases and trigger automated recall alerts before the FDA issues a formal notice
Lot numbers linked to patients through pharmacy dispensing software recordsIntegrated EHR-pharmacy platforms push recall alerts directly to the prescriber's and patient's portals, enabling immediate medication reconciliation at the point of care
DSCSA serialization with 2D DataMatrix barcodes on commercial productsGlobal serialization harmonization through the WHO, EU FMD, and international regulatory bodies aims to create a unified global traceability standard for pharmaceuticals

Current lot tracking practices compared with emerging advanced technologies

For pharmacy technicians preparing for the PTCE, the immediate focus should remain on current regulatory requirements—particularly the DSCSA, FDA recall classification system, and standard operating procedures for lot documentation. However, recognizing the trajectory of these systems underscores why developing strong lot tracking habits now is an investment in long-term career competency. As technologies like blockchain and RFID mature, the fundamental skill—meticulous documentation of what lot went where and to whom—will remain unchanged even as the tools evolve.

SECTION 9

Practice Problems

Question 1: CONCEPTUAL

A pharmacy technician is explaining to a new hire why lot numbers are documented at the point of dispensing rather than only at the point of receiving. Which of the following best describes the primary reason for lot-level documentation at dispensing?
Show answer
The primary reason is to establish a direct, traceable link between a specific medication batch and the individual patient who received it. While receiving documentation confirms that the pharmacy possesses a given lot, dispensing documentation is what enables the pharmacy to identify which patients are affected during a recall. Without lot-level records at the dispensing stage, the pharmacy could quarantine shelf stock but would have no systematic way to notify the 47 patients (as in our worked example) who already took home tablets from the recalled batch. This patient-level traceability is what transforms lot tracking from an inventory management tool into a genuine patient safety mechanism.

Question 2: BASIC CALCULATION

A pharmacy receives a shipment of Metformin 500 mg tablets containing three stock bottles. The lot numbers and quantities are: Lot MET24-101 (1,000 tablets, exp. 08/2025), Lot MET24-103 (500 tablets, exp. 06/2025), and Lot MET24-110 (1,000 tablets, exp. 11/2025). A Class II recall is issued for Lot MET24-103. If the pharmacy has already dispensed 320 tablets from Lot MET24-103, how many tablets remain to be quarantined from that lot, and what percentage of total Metformin inventory does the quarantined stock represent?
Show answer
From Lot MET24-103, the pharmacy originally had 500 tablets and dispensed 320, leaving 500 − 320 = 180 tablets to quarantine. The total current inventory across all lots is (1,000) + (500 − 320) + (1,000) = 1,000 + 180 + 1,000 = 2,180 tablets. The quarantined stock as a percentage of total inventory is (180 ÷ 2,180) × 100 ≈ 8.3%. Critically, the 320 tablets already dispensed require a patient notification process—the technician must query dispensing records by Lot MET24-103 to identify all affected patients. The remaining two lots (MET24-101 and MET24-110) are unaffected and remain available for dispensing.

Question 3: INTERMEDIATE

A compounding pharmacy prepares a batch of progesterone 200 mg vaginal suppositories using three ingredients: progesterone USP powder (Lot PRG-2024-55, exp. 03/2026), Fattibase (Lot FB-9920, exp. 09/2025), and polysorbate 80 (Lot PS80-442, exp. 12/2025). The compounding record assigns internal Lot CS-0078 to the finished product. Two weeks later, the progesterone powder supplier issues a recall for Lot PRG-2024-55. Describe the complete lot tracking procedure the technician must follow, including how many lot numbers are involved in the trace-back.
Show answer
The technician must execute a reverse trace-back starting from the recalled ingredient lot (PRG-2024-55) to identify all finished compounded preparations that used it. First, the technician searches the compounding records for every formulation that lists PRG-2024-55 as an ingredient lot. This query reveals that internal Lot CS-0078 (and potentially other batches) incorporated the recalled powder. Second, the technician quarantines any remaining units of Lot CS-0078 that have not yet been dispensed. Third, using the dispensing records linked to Lot CS-0078, the technician identifies all patients who received suppositories from this batch. In total, four lot numbers are involved in the complete trace: the three ingredient lots documented on the compounding record (PRG-2024-55, FB-9920, PS80-442) and the one internal finished product lot (CS-0078). Only PRG-2024-55 and CS-0078 are directly affected by the recall, but all four must be documented in the recall investigation file.

Question 4: APPLIED

You are a pharmacy technician at a 400-bed hospital. The FDA issues a Class I recall for a specific lot of heparin sodium injection 5,000 units/mL due to potential contamination. Your hospital uses Pyxis automated dispensing cabinets (ADCs) on 12 nursing units and maintains a central pharmacy stock. Outline the step-by-step lot tracking response you would implement, specifying which systems you would query and what actions you would take at each point in the supply chain.
Show answer
A Class I recall requires the most urgent response because it involves serious adverse health consequences or death risk. Step 1: Immediately log the recall in the pharmacy's recall tracking system with the lot number, NDC, recall class, and timestamp. Step 2: Query the central pharmacy inventory management system by the recalled lot number to identify any units in central stock; physically quarantine all matching vials and update the system status to 'recalled—do not dispense.' Step 3: Access the Pyxis Connect or equivalent ADC management console and run a par-level report filtered by the recalled NDC and lot number across all 12 nursing unit cabinets. Any cabinet containing the recalled lot must have its affected inventory removed by a technician dispatched to each unit; the Pyxis system should be updated to prevent further withdrawals of that lot. Step 4: Query the hospital's EHR (e.g., Epic) dispensing and administration records to identify every patient who received heparin from the recalled lot. This list must be provided to the pharmacist and the hospital's patient safety officer within hours. Step 5: Coordinate with nursing leadership to assess whether any recalled heparin has been removed from ADCs but not yet administered (e.g., stored in medication rooms or patient bedside). Step 6: Complete FDA MedWatch Form 3500A for any patients who experienced adverse effects, and file a report with the manufacturer. All documentation must be retained in accordance with hospital policy and state law, typically seven years for institutional settings.

Question 5: CRITICAL THINKING

Consider a scenario where a community pharmacy's barcode scanner malfunctions for an entire day, and during that period, a technician manually enters lot numbers for 35 received stock bottles but inadvertently transposes two digits in the lot number for one bottle of Amoxicillin suspension. Three months later, the manufacturer recalls the lot number that the technician actually received (the correct lot), but the pharmacy's system shows a different (incorrect) lot number due to the transcription error. Analyze the patient safety implications of this error and propose a systematic solution to prevent it.
Show answer
This scenario exposes a critical vulnerability in lot tracking: the recall query will not match the incorrectly entered lot number, meaning the affected Amoxicillin stock may remain on the shelf and continue to be dispensed to patients even after the recall is issued. Patients who received medication from this bottle would also not appear in the recall notification list, creating a gap in pharmacovigilance. The patient safety implications are compounded if the recall is Class I, where the contamination or defect could cause serious harm. To prevent this, the pharmacy should implement a multi-layered verification protocol for manual lot entry. First, require a second verification step (a second technician or the pharmacist independently reads and confirms the lot number from the label). Second, implement a reconciliation procedure: when the barcode scanner is restored, re-scan all products that were manually entered during the downtime and compare the scanned data against the manual entries, flagging discrepancies. Third, cross-reference lot numbers against the manufacturer's published lot directory (if available) or the wholesaler's electronic packing slip data, which contains the correct lot numbers and can serve as an independent verification source. Finally, the pharmacy should maintain a log of all periods when the barcode scanner was inoperative, so that any future recall can trigger a targeted audit of products entered during those periods. This layered approach reduces the probability that a single transcription error creates an invisible gap in traceability.

SUMMARY

Lesson Summary

Summary

Lot number tracking is the systematic process of documenting and tracing the unique manufacturer-assigned batch identifier for every pharmaceutical product at each stage of the supply chain—from receiving and storage through dispensing and recall management. The lot number works in conjunction with the NDC and expiration date to create a complete product identity that links a specific medication unit to its production history, its location in inventory, and ultimately to the individual patient who received it.

The Drug Supply Chain Security Act (DSCSA) mandates serialization and verification of product identifiers—including lot numbers—at every transaction point. In community pharmacies, lot tracking integrates with dispensing software to enable patient-level recall queries. In hospital settings, lot numbers are tracked through EHR systems and automated dispensing cabinets. In compounding pharmacies, every ingredient lot must be recorded on the Master Formulation Record, enabling trace-back from a single recalled ingredient to all finished preparations it entered. Mastering these lot tracking procedures is essential for both PTCE success and for the daily practice of pharmacy, where a technician's documentation discipline can be the decisive factor in protecting patient safety during a drug recall.

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