NAPLEX Quiz
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PHARMACY MANAGEMENT AND LEADERSHIP
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A grocery store pharmacy has a workflow bottleneck: average time from drop-off to verification increased from 18 minutes to 33 minutes over 6 weeks, and the queue peaks between 5–7 PM. Data show pharmacists spend significant time answering phone calls about refill status, and technicians report unclear prioritization between data entry and production. Barriers include limited phone system features and a single pharmacist on duty. The pharmacist-in-charge, staff pharmacist, lead technician, and cashier are involved in CQI. Which CQI tool would best address the identified issue?
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