Identify the best next step when two witnesses give conflicting accounts during an RCA.
QUESTION
Identify the most appropriate RCA corrective action for frequent verbal order mishearing.
QUESTION
Identify the most likely root cause category if look-alike packaging led to a dispensing mix-up.
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ANSWER
Medication storage/labeling and human factors design. Look-alike issues stem from design flaws in storage and labeling, categorized under human factors in RCA tools like fishbone diagrams.