Identify who must counsel when a prescription has a significant change in directions from the prior fill.
QUESTION
Which action may be delegated: asking "Do you have questions for the pharmacist?" or answering those questions?
QUESTION
Which action may be delegated: offering counseling, providing counseling, or both?
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ANSWER
Offering may be delegated; counseling may not. Delegation of offers supports workflow efficiency, while counseling is reserved for pharmacists to ensure accurate clinical advice.