Psych & Soc Quiz
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FOUNDATIONAL CONCEPT 7: BEHAVIOR AND BEHAVIOR CHANGE
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A workplace analyst examined social loafing in a customer-support office. Employees were asked to draft short responses to common customer questions during a 15-minute block. In Condition 1, each employee submitted responses under their own name, and the manager later reviewed each person's output. In Condition 2, employees worked in 4-person teams and submitted a single pooled document labeled only with the team name; the manager stated that only the team's total number of usable responses would be recorded. Which outcome is most consistent with social loafing in this setting?
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