Korean Quiz
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INTERPRETIVE COMMUNICATION (LISTENING & READING)
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PASSAGE
Listen to the following phone conversation.
손님: 여보세요, 지난주에 거기서 산 재킷 때문에 전화했는데요. 집에 와서 입어보니까 안감이 뜯어져 있더라고요. 제가 뜯은 게 아니라 처음부터 그랬던 것 같아요. 이게 좀 황당하네요.
직원: 아, 정말 죄송합니다. 불편을 드려서요. 어떻게 해드리면 될까요?
손님: 환불이나 교환을 받고 싶은데, 어떻게 하면 되나요?
The customer's first spoken turn in this exchange primarily serves which communicative purpose?
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