French 2 Quiz
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PRESENTATIONAL COMMUNICATION (SPEAKING & WRITING)
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Vous avez commandé un livre en ligne, mais vous avez reçu le mauvais titre. Vous écrivez au service client : vous voulez résoudre le problème en demandant poliment un échange ou un remboursement.
Which written message to customer service most effectively and politely describes the problem, requests a resolution (exchange or refund), and maintains a formal yet firm tone appropriate for a written complaint?
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