What is the best practice regarding personal space during de-escalation?
QUESTION
What is a key reason to avoid arguing or matching a patient's intensity?
QUESTION
Identify the best time to involve a supervisor or clinician in a front-desk conflict.
Tap to flip before you grade
ANSWER
When safety risks, repeated escalation, or out-of-scope demands occur. Timely escalation safeguards all parties and leverages higher expertise for complex situations.