Identify the best communication adjustment for a patient who appears anxious during a procedure explanation.
QUESTION
What is the most appropriate way to address a patient when you are unsure of their title or name pronunciation?
QUESTION
Which option best distinguishes empathy from sympathy in patient communication?
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ANSWER
Empathy acknowledges feelings; sympathy expresses pity. Empathy fosters connection through understanding, while sympathy may create distance by implying superiority.