Adult Literacy Intermediate Quiz
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ORAL COMMUNICATION (SPEAKING & LISTENING)
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A customer rented a floor-cleaning machine until 5 p.m. The machine ran for about ten minutes and then stopped. By phone, an employee guided the customer through the reset procedure twice, but the machine still did not run. A replacement is available, but the employee needs a manager's approval to exchange it and adjust the return time.
Which statement should the employee make to the manager?
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