Adult Literacy Advanced Quiz
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READING COMPREHENSION
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Benefits Appeal Procedure
A member may appeal a benefit denial within thirty calendar days after receiving the denial, counting the day after receipt as day one. A denial sent by mail is presumed received five calendar days after mailing unless the member provides evidence of a different receipt date. An appeal must identify the disputed decision and explain the basis for disagreement. Supporting records may be provided with the appeal but are not required for filing; the review office may request them later. A telephone complaint does not constitute an appeal unless the member requests an oral-filing accommodation because of a disability.
A denial was mailed to Jordan on April 1, and there is no evidence that it arrived on a different date from the presumed date. Jordan telephoned to complain on April 20 but did not request an accommodation. On May 6, Jordan used the appeal portal to identify the denial and explain why it should be reversed. Jordan did not attach supporting records.
How should the review office treat Jordan's portal submission?
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