Adult Literacy Advanced Quiz
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READING COMPREHENSION
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To reduce appointment backlogs, Northgate Community Clinic introduced an online scheduling system in January. By April, the average wait for a routine visit had fallen from 16 days to 11 days. Clinic administrators initially credited the new system, which automatically offers canceled appointments to patients on a waiting list. During the same period, however, the clinic hired two additional nurse practitioners and extended Tuesday hours. Because all three changes occurred close together, the clinic cannot determine how much each one contributed to the shorter wait. Some patients also reported difficulty using the online portal, so telephone scheduling remains available. Administrators plan to compare appointment data by booking method before deciding whether to expand the system to specialty services.
Which choice provides the most accurate objective summary of the clinic's experience?
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