Adult Literacy Advanced Quiz
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READING COMPREHENSION
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At the food cooperative, both Jada and Victor were asked to respond to members' complaints about long checkout lines. Victor argued for purchasing self-checkout machines immediately. "If we wait for perfect information, nothing changes," he said. Jada, who had once delayed even minor decisions until every employee agreed, surprised him by supporting a two-week trial of a less expensive staffing change. She proposed moving one stock clerk to checkout during the evening rush and tracking both wait times and unfinished stocking tasks. Victor called the trial timid, while several longtime employees complained that Jada was moving too quickly. Jada replied, "A temporary test gives us information without pretending the first idea must be permanent." When the trial reduced checkout times but caused late restocking, she revised the schedule rather than abandoning the experiment or adopting it unchanged.
How does Victor's role help reveal Jada's development?
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