Adult ESL ELL Intermediate Quiz
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INTERPRETIVE COMMUNICATION (LISTENING & READING)
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Listen to this phone call between a customer, Dmitri, and a customer service representative at a utility company.
Representative: Thank you for calling City Power. How can I help you?
Dmitri: Hi, I got a bill for $240 this month, but last month it was only $90. Nothing changed in my apartment — I don't understand why it's so high.
Representative: Let me pull up your account. Okay, I can see that your meter was estimated last month because the technician couldn't access your building. So last month's bill was lower than your actual usage. This month, we did an actual reading, and the difference was added to your current bill.
Dmitri: So I'm being charged for two months at once?
Representative: Essentially, yes — for the portion that wasn't billed accurately last month. I can set up a payment plan if the total is difficult to manage right now.
Dmitri: That would help. What do I need to do?
Representative: I'll transfer you to our billing department and they'll get that set up for you.
Why is Dmitri's bill higher than usual this month, according to the representative?
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