Adult ESL ELL Intermediate Quiz
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INTERPERSONAL COMMUNICATION (SPEAKING & LISTENING)
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A customer is explaining a billing problem to a phone company representative. She says: "I have been charged for international calls on my last two bills, but I have never made any international calls. The charges are $18.50 on last month's bill and $23.00 on this month's bill." The representative responds, "I can only process refunds for the current billing cycle." Which of the following is the BEST follow-up statement for the customer to make?
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