Adult ESL ELL Intermediate Quiz
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INTERPRETIVE COMMUNICATION (LISTENING & READING)
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A customer at a coffee shop says to the barista: "Excuse me — I ordered a medium oat milk latte, but this tastes like regular milk. I have a dairy allergy, so this is actually a pretty serious issue for me."
Which of the following most accurately describes the customer's statement, and what makes this situation more complex than a simple complaint?
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