Adult ESL ELL Intermediate Quiz
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INTERPERSONAL COMMUNICATION (SPEAKING & LISTENING)
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Kwame is on hold with his cell phone carrier for 18 minutes. When an agent finally answers, the agent says, "Thank you for your patience. I only have a few minutes before I need to transfer you to another department. What's your issue?"
Given the agent's time constraint, which approach should Kwame use to communicate his service issue MOST effectively in this situation?
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