Adult ESL ELL Beginner Quiz
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INTERPERSONAL COMMUNICATION (SPEAKING & LISTENING)
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Jin is calling his phone company's customer service line. He has been waiting on hold for five minutes. When the agent answers, Jin needs to explain what help he needs as quickly and clearly as possible.
Jin's phone bill this month is $30 higher than usual, and he does not understand why. Which opening sentence BEST requests the help he needs from the agent?
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