Adult ESL ELL Advanced Quiz
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INTERPRETIVE COMMUNICATION (LISTENING & READING)
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Read this transcript of a conversation between two coworkers at a community health clinic.
Narrator: The following is a conversation between Marcus, a clinic coordinator, and Diane, a patient intake specialist.
Marcus: Diane, I need to update you on the new patient registration protocol. Originally, all new patients were supposed to bring three forms of ID — a government-issued photo ID, proof of address, and their insurance card — before their first appointment.
Diane: Right, that's what we've been telling everyone.
Marcus: Well, the administration changed it this morning. Now, patients only need the photo ID at the time of the appointment. The proof of address can be submitted within 72 hours afterward, and if they don't have insurance, they can complete a self-pay agreement form on the day of their visit instead of bringing an insurance card.
Diane: So what about the patients I already called yesterday and told to bring all three?
Marcus: You'll need to call them back and clarify — but only if they confirmed they'd have difficulty gathering all three items. Everyone else is fine either way since they can still bring everything if they want.
Diane: What if a patient already submitted all three documents online before I call them back?
Marcus: Then no action is needed from us or them — the submission counts as complete regardless of the policy change.
Based on the revised protocol, which group of patients requires follow-up contact from Diane?
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