Adult ESL ELL Advanced Quiz
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INTERPERSONAL COMMUNICATION (SPEAKING & LISTENING)
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During a negotiation, a union representative says, 'We want better compensation.' The manager responds, 'We can offer a 3% raise.' The representative replies, 'That's not what I meant by compensation. I was referring to the full package — healthcare premiums, overtime rates, and paid leave — not just base salary.' The manager says, 'I see. So when you said compensation, you meant total compensation, not wage adjustments alone. Let me consult with HR about the broader package.'
From a repair-of-misunderstanding perspective, which aspect of the manager's final response is MOST essential to the repair being considered successful?
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