Adult ESL ELL Advanced Quiz
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INTERPERSONAL COMMUNICATION (SPEAKING & LISTENING)
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Fatima is a team member in a nonprofit organization. Her supervisor tells her: 'Your goal for this quarter is to increase volunteer engagement.' At the end of the quarter, Fatima has increased the number of volunteers who attended events from 45 to 67. However, her supervisor tells her that the actual goal was to increase the number of volunteers who completed the full 10-week commitment program, which currently sits at 12 — unchanged from last quarter.
Fatima's situation most clearly illustrates which communication failure, and what should she have done at the goal-setting stage to prevent this outcome?
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