Adult ESL ELL Advanced Quiz
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VOCABULARY & SEMANTICS
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The following is an excerpt from a student's formal letter of complaint addressed to a hospital administrator:
"I am writing to express my deep dissatisfaction with the treatment my elderly mother received during her recent hospitalization. The nursing staff was consistently negligent in answering her calls for assistance, and on two occasions, she was left without medication for over three hours. I strongly feel that this level of care is absolutely unacceptable and demands an immediate answer from your administration."
Which word-choice error in this letter most significantly reduces the writer's professional credibility, and what correction would best restore it?
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