CMA : Appointment Scheduling, Protocol, Reminders, Follow-ups, and Referrals

Study concepts, example questions & explanations for CMA

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Example Questions

Example Question #1 : Appointment Scheduling, Protocol, Reminders, Follow Ups, And Referrals

Which of the following is not required when scheduling an appointment?

Possible Answers:

Purpose of visit

Patient's full name

all of the given answers are required

Home and work telephone number

Patient's employment status

Correct answer:

Patient's employment status


When scheduling a patient appointment, it is necessary to obtain the patient's full name, telephone number where the patient can be reached, and the purpose of the visit. It is not necessary to determine the patient's employment status when scheduling an appointment.

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